Am I missing something ?

[br2975]

I frequent a local branch of a national chain of model shops for some of my needs.

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This company also operates an internet based 'shop' to allow modellers to shop on line.

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Wanting two packs of Wills Concrete Cable Trunking the internet site indicated my local branch had two packs in stock.

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I visited the branch, but was unable to find the items on display.

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The friendly assistant searched under the counter and in the stockroom before admitting defeat, and offered to order them for me.

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I asked him to add an aerosol can of Hunbrol acrylic to the order, again they have the products on display, but the colour I wanted was out of stock.

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The assistant took my name and telephone number and handed me a printed 'order confirmation' and through previous experience I knew payment would be required when collecting the items from the store.

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On my way back to work I read the 'order confirmation' and found that the items ordered came to £11.59 (2x £3.30 and 1x £4.99) which was shown as a 'sub total'.

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However, added to this was postage and packing at £6.50 (that's almost 75% of the purchase price)

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Bringing the total to £18.09

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The same store has ordered items for me previously, but I have never been asked to pay P & P for things that would normally be delivered and displayed.

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Am I missing something here ?

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Thrown open to the floor.

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Brian R

 

PS

The store will not be contacting me when the items "are in" as the assistant recorded my telephone number wrongly !

[Pennine MC]

My view is that if the offer was made to you get them in, and if P&P is payable (and it's not an error), then that should have been made clear to you so you could exercise your option to decline.

[Kris]

If a shop ordered something for me that I was collecting from the shop I would not expect to be paying for the postage, especially if it was something that they normally stocked.

[Xerces Fobe2]

 

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The store will not be contacting me when the items "are in" as the assistant recorded my telephone number wrongly !

 

Sounds like the individual that served you was not the brightest lamp on the station!

 

XF

[Gwiwer]

the individual that severed you

..... might if they do this in every case find that they are also severed. From their employment

 

There should be no P&P applied to any order which is collected in person. To apply such a charge would be to charge for services not required not taken up. Whilst this may well be a genuine error it is also a possibility that a scam has been employed to skim a bit extra off unwitting customer's accounts.

 

Far from missing something I suspect you are right on the ball.

[Xerces Fobe2]

..... might if they do this in every case find that they are also severed. From their employment

 

Opps !

 

XF

[Penlan]

..... printed .....On my way back to work I read the 'order confirmation' and found that the items ordered came to £11.59 (2x £3.30 and 1x £4.99) which was shown as a 'sub total'.

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However, added to this was postage and packing at £6.50 (that's almost 75% of the purchase price).......

I wonder if the printed Order Confirmation' is a 'fits all' pro-forma, which would have this P&P cost already in the 'Order Printing Process' to be used in the shop or sent to their Mail Order Section to be dealt with - The P&P being waived in the shop.

If you knew your contact telephone number they wrote down was wrong when you left the shop, that begs a further question.

Until you return to the shop and clarify the situation, we will never know.

[DonB]

Of course, you could ring the shop to correct the phone number, and query the postage additional cost at the same time. Might save a bit of agro later.

[PWSlack]

These things can usually be sorted with a telephone call to the manager at the outlet. If not, try the local Trading Standards office at the Local Authority; they are in the phone book too.