My daughter is a DH at a school in Staffordshire where recently they organised a day for Y6 children from half a dozen schools to meet for various activities. A few months ago Tesco agreed to supply a bag of “goodies” for each participant. By the preceding week, none had been delivered so my daughter spent much time being passed from one member of staff to another without satisfaction and as the event was last Monday, this encroached on her weekend, too. At the eleventh hour, Tesco delivered the items but not all to the right school. Only when my daughter suggested that adverse publicity could result if they didn’t fulfill their commitment, did the wheels get put into motion.