Top service from a family run shop, my R3202 was extremely well packaged and the service over the telephone was very polite and customer orientated, pity though about their choice of courier company, UK Mail who failed as promised on their e-mail to give a pre delivery call with the one hour window delivery, as a result I missed the drop.
When I spoke to their call centre they said that the wrong item (Hornby Models Consignment) had been subject of a failed delivery to my address, I queried this and was told that my item was still in transit and would be delivered that afternoon, the call handler stated that I would receive a call-back that afternoon giving me more information about the delivery time slot, surprise, surprise no return phone call received. I made four further phone calls to UK Mail call centre which on average it took between 20-30 minutes to answer my call, I was later advised that the package would be delivered and again sent out from the depot to be delivered before 8pm, guess what another no show and a complete waste of an afternoon and evening.
Again spoke to UK Mail call centre this morning who were very unhelpful, I asked to speak to a supervisor and was told that there was none on duty and that I would again have to wait in with no estimated delivery time, apparently once the driver has left the depot he has no contact with his base which i find incredible in this day and age and find very hard to believe. I eventually received my package at 12noon today with no apology or subsequent return call from UK Mail customer services, this courier company are by far the worst I have ever encountered, totally incompetent with an appaling attitude and complete lack of customer service.
I would definately buy items from the Hobby shop again but only on the proviso that it was handled by the Post Office or the likes of Interlink or TNT.