Dear all
Just wanted to highlight that the Kernow ordering system is very very robust. I used to work for them and, very rarely, there were instances of orders not being fully completed owing to card verification problems (these being managed independently by the payment processor, Sage). In these instances customers would not receive an automated verification email and this should have alerted them to a problem. So as previously stated, if a customer doesn't have a verification email (which, if it were me, I would always print off), the order would not have been recorded. In the shop we would have no idea of any failed orders.
Recently, the website software (Cybertill) update has meant that some customers have not been able to be view all of their orders. However that definitely doesn't mean that the orders have been lost. In other words, I wouldn't panic.
Given that the team are now working like fury to get the orders charged, packed an despatched, I would suggest that phone calls are kept to a minimum over the next few weeks.
I only post this to help inform.
I am currently in bed recovering from a major heart operation and also wanted to wish all the Kernow team the very best. I know that they will all be working really hard.
Andrew