It appears to me that many of the smaller retailers are suffering under the "Tier System". Long term, it won't do the trade or the hobby any good.
Such a shame that so many people are dissapointed with the condition of their models when delivered. There is no excuse for bad QC** with a locomotive that is priced in the same ball park as some european models.
I've never had a model with polystrene packaging arrive damaged. I can understand the reduction of single use polystrene (like you wouild get with a domestic appliance) but I can't see a huge envbironmental issue with the amount used to safely ship & store delicate models.
Sometimes, I form the opinion that Hornby are their own biggest enemy.
** Surely, packaging is part of the QC ?