McC

And get a confirmation? There’s an automatic response once any email reaches us. If not try one of the other methods of contact?

Apologies if anyone felt dismissed however this is not a class 89 issue (but a partially systems one) and we’ve determined the platform incorrectly processed charges for 8 orders (the majority of which aren’t for 89’s) and we will be in touch with those customers directly (assuming they’ve not already been on to us) after the weekend when the team are actually on duty. Otherwise what we’ve had to do, down to the partially systems issue, is raise new balance orders for those orders that the system marked paid in error. No one should be out of pocket early and if they are we’ll refund that manually without delay or quibble. Our goal is an accurate system and fairness to customers and we simply ask the same in return particularly on a bank holiday weekend when our team are not around to respond as quickly as we would normally. We thank you for your patience.

Its part of the inbound batch.

For clarity there was a small issue with a very small number of orders that had used partially on the ‘reservation fee and balance later’ model which we no longer do. Most users will just have had a regular balance invoice raised with a due date about 90 days hence. If anyone was actually charged by the system and wants that money back just let us know directly and we will sort that immediately. On the balance orders you can avail of paypal credit, Clearpay and revolut pay in three to further spread the balance at no cost to you.

Transit times allowing, but they are not much longer away....

The website now says ‘incoming’ when the models are in production and imminent

Running about a week or so late right now thanks to the ‘long way around’ on the boat.

Under the specification tab you’ll find the vehicle weight also.

Makes a no money down preorder seem like the investment of the decade :)

Indeed - tho a small number do leave a review https://www.accurascale.com/pages/reviews

If you have a receipt from a stockist then absolutely

Nope. Warranty applies to the original purchase, either direct or from a listed stockist.

Since you were told they were in the process of being sent, why would you now not get them? We started posting them out last week :)

Try a decoder reset? Assuming no obvious physical damage or signs since last run?

Not a pointer for 2mm but our OO new run are a little over £23 each when you buy two packs and free post, if that’s an indicator for value for money. https://www.accurascale.com/collections/cda-china-clay

Current turnaround is about a week as there’s nothing in the queue ahead of you 👍

Once the run currently finishing production land we will launch the next run which will deliver within a year.

To be frank if you are going to suggest anyone is telling lies you may find the engagement and willingness to provide ‘best efforts’ honest answers withdrawn.

Sounds very odd Downer. Please get in touch ?

Thats the current ETA of the ship yep. We’d hope to be shipping first week may.

I can’t replicate the error i’m afraid so perhaps something transient on the shopify side? Are you still seeing the same ?

You can make tools from steel or from aluminum. The former will stand the test of time.

👍

No changes have been made Tony. Perhaps clear your cache / cookies? Once you tick the box it remains active for your session.

Hi Tony The voluntary customer option is a checkbox on the cart page. Don’t click it and it won’t be added. Thats the default. Regardless of customers choosing to contribute we make one for every order regardless. Hope that helps clarify.