It's an NHS thing.
We can still phone for appointments, prescriptions etc. but it was so much easier doing it on-line.
Today i tried to book two appointments, you have to select an option when you phone but have to put up with 1 minute 40 secs of spiel before it gets to the selection (you can't do it earlier - I tried!), then you get another 30 secs or so of how busy we are and that there could be a long wait. Then you are connected and are (in my case) no 1 in the queue, wait another 4 or 5 minutes and - B*gger! The battery in the handset gave out. so I had to start again with a different handset.
In the end I couldn't book either as 1) they had run out of Covid Vaccines and 2) no appointments until the week beginning 3rd June but the dates in the appointment book weren't yet available to book!
I can remember when this practice could book you in within a few days.
The number of doctors hasn't changed, the number of patients registered hasn't changed.