In a sort of similar vein, in December last year was travelling from Manchester to Hull on a pre booked advance ticket.
The services I was to travel on being a Liverpool - York as far as Leeds, then change onto the Leeds to Hull service, both services being Tpex .
Now, the timetabled gap for the changeover at Leeds was IIRC 22 minutes. Therefore, when the L'ppol -Yk turned up 15 minutes down, I did feel a tad concerned. The reasons given over the PA were staff shortage. Anyhow, no probs thought I, I'll ask the conductor re the connection when he checks my ticket.
Anyhow, the journey went on, and by the Dewsbury stop, it'd lost another 5 minutes, also we'd had no show from the conductor. By that time, I was resigning myself to problems. Anyway, we rolled in 20 minutes late at Leeds. Very fortunately, the Hull train was just across the platform, jumped aboard, was much relieved, and seconds after the York service went, we followed it as far as Micklefield.
Crunch for me came when the Conductor on the Hull service came round, and I asked what would have happened if the train from Manchester had been another few minutes down, ie not getting to Leeds in time for folk to catch the Hull train, which, in this case, was the last of the day.
His response, though very friendly and polite, alarmed me. In essence, he said that there were no such thing as guaranteed connections any more, and that effectively if iId missed that train, it was my tough luck. Hmm, this is useful info I thought !!. The same TOC having almost stranded me on 2 previous occasions, It didn't add to my confidence when travelling with them.
Now, had I missed the connection, I certainly would have made a bee line to any Tpex staff, or helpline and pointedly ask what they were going to do to resolve their mess up of their making. ISTR I would have been one of several stranded folk had things not gone right. However, luck prevailed, so It's still an unknown as to what form any help given ( if any ) would have taken.
Ultimately, Does anyone know the situation regarding missing connections when it's not your fault / same TOC ?, I'd love to know.
Meanwhile, In future, the latest Tpex services I'll be booking will be the penultimate ones of the day, not the last ones !!
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Ta in advance for any info
Ken G