rob D2 Posted November 3, 2016 Share Posted November 3, 2016 Neil, You should see my post about the Bachmann 47 on the Bachmann section " quality of loco poor " I'm in two minds to return it but ill persevere a bit longer..... Not your fault of course, just dodgy Chinese QC Link to post Share on other sites More sharing options...
RMweb Premium New Haven Neil Posted November 4, 2016 RMweb Premium Share Posted November 4, 2016 I think we corresponded today about that? Link to post Share on other sites More sharing options...
rob D2 Posted November 6, 2016 Share Posted November 6, 2016 Yes, indeed, thanks for your response. I'll get it sent over the water Link to post Share on other sites More sharing options...
rob D2 Posted November 11, 2016 Share Posted November 11, 2016 Just to say very positive experience with track shack. Would deffo order from them again. Good job guys ! Link to post Share on other sites More sharing options...
RMweb Gold tractionman Posted December 3, 2016 RMweb Gold Share Posted December 3, 2016 Just to say very positive experience with track shack. Would deffo order from them again. Good job guys ! same here - order placed yesterday lunchtime (Friday), despatched same day, and postie delivered parcel this morning (Saturday) - amazing! excellent service. cheers, Keith Link to post Share on other sites More sharing options...
RMweb Gold Ian Hargrave Posted December 22, 2016 RMweb Gold Share Posted December 22, 2016 Here's one for the record books,,,,,again. Hornby B12 ordered yesterday 15:36 Arrived Royal Mail 1st Class 10:00 this morning.Christmas post ? Magic. The model isn't half bad either. 1 Link to post Share on other sites More sharing options...
JJGraphics Posted January 25, 2017 Share Posted January 25, 2017 My first purchase from Track-Shack . . . what an experience! Their web site is well laid out and responsive, my order was promptly acknowledged, an e-mail arrived saying the parcel was despatched and it arrived almost in the same breath . . . really excellent service. Link to post Share on other sites More sharing options...
Ed-farms Posted January 30, 2017 Share Posted January 30, 2017 Placed my first order with Track Shack this morning and already suitably impressed. I ordered a Bachmann OO gauge inspection saloon for my Dad's birthday and decided to get a Farish Bulleid Brake coach as they are the cheapest I have found them so far. Had a phone call from Track Shack to double check I had not made a mistake ordering 2 different scales, top marks there for customer services. Some places would probably post them off and make the custoemr sort it out if there was an error. 2 Link to post Share on other sites More sharing options...
Ed-farms Posted February 1, 2017 Share Posted February 1, 2017 Just to update parcel arrived by 11am yesterday so less than 19 hours from posting to arrival. Definitely a repeat customer now, good excuse to go and visit the Isle of Man Railway too Link to post Share on other sites More sharing options...
RMweb Gold Trofimow Posted February 1, 2017 RMweb Gold Share Posted February 1, 2017 Another vote for Track Shack! Ordered some stuff yesterday at 11:04, acknowledged immediately by e-mail and delivered today at 13:34. Good prices too. Can't get better than that. Link to post Share on other sites More sharing options...
37081LochLong Posted February 11, 2017 Share Posted February 11, 2017 Used Track-Shack for the first time yesterday to get a Bachmann class 101 dmu in blue/grey, I wanted something cheap because I will be hacking it about a bit but they were cheaper than eBay second hand stuff! I ordered at 12:00pm but with it been the weekend I fully expected a delivery next week... Well at 11:15am this morning just under 24hrs later the postman knocked at the door with a large parcel! Excellent service and will definitely be using again 3 Link to post Share on other sites More sharing options...
RMweb Premium alexross42 Posted February 15, 2017 RMweb Premium Share Posted February 15, 2017 Just wanted to add to the collective voice of praise...used Track-Shack for the first time over the weekend as just making my first moves back into model railways after leaving the hobby some 25 years ago.... Ordered a wealth of Peco 100 track on Sunday afternoon, it was dispatched on Monday and at my door in Cornwall before 0900 Tuesday! It's this sort of service that really adds value to the customer experience and will mark you out from your competitors (in a good way!) Link to post Share on other sites More sharing options...
Shroomy Posted February 15, 2017 Share Posted February 15, 2017 Big up to Neil. Had a package go missing first time thank you Neil for sorting it out many thanks looking forward to receiving my package Link to post Share on other sites More sharing options...
RMweb Premium New Haven Neil Posted February 15, 2017 RMweb Premium Share Posted February 15, 2017 Big up to Neil. Had a package go missing first time thank you Neil for sorting it out many thanks looking forward to receiving my package D'oh - Didn't realise that was you! You should have said! I bet a rusty fishplate they turn up together...... We have only ever lost one package permanently in 10 years of trading, I think occasionally the post office hide them for a couple of weeks to keep us on out toes. 1 Link to post Share on other sites More sharing options...
Shroomy Posted February 16, 2017 Share Posted February 16, 2017 D'oh - Didn't realise that was you! You should have said! I bet a rusty fishplate they turn up together...... We have only ever lost one package permanently in 10 years of trading, I think occasionally the post office hide them for a couple of weeks to keep us on out toes. That's why I keep it quiet lol otherwise I would never get anything resolved Link to post Share on other sites More sharing options...
RMweb Gold halsey Posted February 16, 2017 RMweb Gold Share Posted February 16, 2017 Couldn't agree more with all of this - these guys are definitely on my (very short) list of go to suppliers - not only is their pricing the best around 99% of the time but the service is also the best around (along with Jerry at Freestone!) which is a great combination for customers. Keep it up. Link to post Share on other sites More sharing options...
Shroomy Posted February 16, 2017 Share Posted February 16, 2017 Neil you are a legend thank you Landed today 12.42 Thank you so much Link to post Share on other sites More sharing options...
RMweb Premium New Haven Neil Posted February 16, 2017 RMweb Premium Share Posted February 16, 2017 Neil you are a legend thank you Landed today 12.42 Thank you so much We ALWAYS resolve any problems! The original one will turn up tomorrow, no doubt. The cosmic supply company does things like that. 1 Link to post Share on other sites More sharing options...
PCW Posted February 18, 2017 Share Posted February 18, 2017 Arrived in a big oversized tough tube! (In fact it was so secure at either end, I needed my Stanley knife to get into it ) So now you can re-cycle the packaging start modeling the underground? Link to post Share on other sites More sharing options...
woodenhead Posted February 21, 2017 Share Posted February 21, 2017 Ok, first Track Shack order logged, brought in by the competitive prices. Link to post Share on other sites More sharing options...
dpgibbons Posted March 10, 2017 Share Posted March 10, 2017 Great prices and refreshingly responsive but sadly they are no longer shipping outside the UK. Link to post Share on other sites More sharing options...
spice1977 Posted March 10, 2017 Share Posted March 10, 2017 Have ordered a few times from them and always great service, well packaged and fast delivery. Link to post Share on other sites More sharing options...
Cape Town Trev Posted March 10, 2017 Share Posted March 10, 2017 Great prices and refreshingly responsive but sadly they are no longer shipping outside the UK. First and unfortunately last time I will be using them. Yes they will no longer ship outside of the U.K. Told it was the decision of the directors, but why? Link to post Share on other sites More sharing options...
shortliner Posted March 10, 2017 Share Posted March 10, 2017 First and unfortunately last time I will be using them. Yes they will no longer ship outside of the U.K. Told it was the decision of the directors, but why?My guess (though I don't honestly know) is that it is due to the ridiculous way the charges for export mail have gone up, not just here but from other countries as well - together with the un-reliability of achieving delivery in certain other countries. I have noticed recently on ebay that sellers are excluding more and more counties from purchases, due to items vanishing in transit. Link to post Share on other sites More sharing options...
GWR8700 Posted March 10, 2017 Share Posted March 10, 2017 I've noticed that the Midland Pullman has left your website. Will it be returning? Link to post Share on other sites More sharing options...
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