RMweb Premium New Haven Neil Posted September 14, 2017 RMweb Premium Share Posted September 14, 2017 Oh gawd they were right about you Neil you do like to habit the job out then lol Good luck with the recovery Ta. I like to do a proper job.....luckily the surgeons do also! It's all the bike racers....lots of interest for orthopaedic surgeons! Link to post Share on other sites More sharing options...
RMweb Premium alexross42 Posted September 15, 2017 RMweb Premium Share Posted September 15, 2017 Had confirmation of dispatch of my package yesterday less than 2.5 hours after placing the order - incredible! Meanwhile with another large and well known supplier I'm still waiting for my order to be picked 5 days after placing it, despite querying it's status with them twice.... Link to post Share on other sites More sharing options...
shortliner Posted September 15, 2017 Share Posted September 15, 2017 Had confirmation of dispatch of my package yesterday less than 2.5 hours after placing the order - incredible! Meanwhile with another large and well known supplier I'm still waiting for my order to be picked 5 days after placing it, despite querying it's status with them twice.... I ordered a couple of bridge kits this afternoon from an entirely different supplier, and was astounded to get an email one hour and two minutes later informing me they had been despatched - the sort of service that is common with some USA suppliers but astonishing from a Brit one! Re you large supplier, I wonder if they are awaiting its arrival, having advertised, but not stocked, the item - which appears to be common-place here. Link to post Share on other sites More sharing options...
RMweb Premium alexross42 Posted September 15, 2017 RMweb Premium Share Posted September 15, 2017 I ordered a couple of bridge kits this afternoon from an entirely different supplier, and was astounded to get an email one hour and two minutes later informing me they had been despatched - the sort of service that is common with some USA suppliers but astonishing from a Brit one! Re you large supplier, I wonder if they are awaiting its arrival, having advertised, but not stocked, the item - which appears to be common-place here. Wow that is fast! I wondered the same and casually enquired about the nature of the delay (wondering if perhaps it was payment clearing related) but was told they'd had a slight delay in their processes but that even so it shouldn't have taken this long to pick the order....maybe it was accidentally overlooked? Link to post Share on other sites More sharing options...
RMweb Premium New Haven Neil Posted September 15, 2017 RMweb Premium Share Posted September 15, 2017 I ordered a couple of bridge kits this afternoon from an entirely different supplier, and was astounded to get an email one hour and two minutes later informing me they had been despatched - the sort of service that is common with some USA suppliers but astonishing from a Brit one! Re you large supplier, I wonder if they are awaiting its arrival, having advertised, but not stocked, the item - which appears to be common-place here. Just to be clear - we won't sell anything we don't have in stock (other than the odd error in stock - very occasional, or replacements for defective stock we have sold out of), other than G scale pre-orders (which is how that market works). The website won't let you buy something we don't have in stock - live stock control. It's only fair, in our minds that this should be the case. 2 Link to post Share on other sites More sharing options...
shortliner Posted September 16, 2017 Share Posted September 16, 2017 Just to be clear - we won't sell anything we don't have in stock (other than the odd error in stock - very occasional, or replacements for defective stock we have sold out of), other than G scale pre-orders (which is how that market works). The website won't let you buy something we don't have in stock - live stock control. It's only fair, in our minds that this should be the case. Can I just point out that I am in no way denigrating Trackshacks service, indeed I have dealt with their helpful lady on an earlier occasion - I was only commenting on the service from another supplier, who are apparently believers in good service too Link to post Share on other sites More sharing options...
RMweb Premium New Haven Neil Posted September 17, 2017 RMweb Premium Share Posted September 17, 2017 Can I just point out that I am in no way denigrating Trackshacks service, indeed I have dealt with their helpful lady on an earlier occasion - I was only commenting on the service from another supplier, who are apparently believers in good service too No suggestion that you were, Jack - far from it! I just wanted to take the opportunity to point out that we don't work in that manner, except in rare and pre-arranged circumstances. We consider it to be fair to sell only what we actually have. Jane is a star, she has really learned so much about the hobby in the short time she has been with us manning the 'front line'. 2 Link to post Share on other sites More sharing options...
RMweb Gold Ian Hargrave Posted September 29, 2017 RMweb Gold Share Posted September 29, 2017 Thanks for your first newsletter just received.A welcome addition to my inbox. Link to post Share on other sites More sharing options...
Stevelewis Posted October 21, 2017 Share Posted October 21, 2017 My usual accolade for Track Shak, order placed lunchtime Thursday, delivered beforre 9-00AM Friday....Excellent Service I only needed a Next 18 decoder, but a few other scenic items got added!! The whole order including the decoder were less expensive than other retailers Link to post Share on other sites More sharing options...
davefrk Posted November 1, 2017 Share Posted November 1, 2017 Another one for Track Shack, ordered yesterday and arrived this morning and cheaper than some other outfits, a couple of which I wouldn't touch now after problems with undelivered or mis-described goods and don't mention the pre-order fiascos. Well done Track Shack, will be recommending to friends yet again. Dave Franks Link to post Share on other sites More sharing options...
Stevelewis Posted November 3, 2017 Share Posted November 3, 2017 (edited) A Thumping long list order was placed yesterday at around 3-00pm , order ranging from cork underlay to motive power! Spoke to Neil, who was quite busy at the time, but true to form at around 8-10 am today the postman Thumped on the front door, set the dog off barking and the largish parcel was delivered , Significant cost saving involved as well Well done Track-Shack Edited November 3, 2017 by Stevelewis 4 Link to post Share on other sites More sharing options...
RMweb Gold Ian Hargrave Posted November 3, 2017 RMweb Gold Share Posted November 3, 2017 And the same result for my Wainwright H which has just arrived. 1 Link to post Share on other sites More sharing options...
RMweb Premium New Haven Neil Posted November 3, 2017 RMweb Premium Share Posted November 3, 2017 It's fair to say yesterday was a touch busy! Glad you all got your goods on time, we got 99% of orders out yesterday, last few missed the last post van though. Thanks for your orders and kind words. Link to post Share on other sites More sharing options...
Stevelewis Posted November 3, 2017 Share Posted November 3, 2017 It's fair to say yesterday was a touch busy! Glad you all got your goods on time, we got 99% of orders out yesterday, last few missed the last post van though. Thanks for your orders and kind words. No one seems to have noticed the clue as to what one of the items is!! (yet) Link to post Share on other sites More sharing options...
woodenhead Posted November 3, 2017 Share Posted November 3, 2017 Can I have 205 guesses Link to post Share on other sites More sharing options...
RMweb Premium Scottish-Exile Posted November 3, 2017 RMweb Premium Share Posted November 3, 2017 Track-Shack certainly seem to get glowing reviews for their mail order service. One for me to bear in mind next time I need to order something. Link to post Share on other sites More sharing options...
Stevelewis Posted November 4, 2017 Share Posted November 4, 2017 Track-Shack certainly seem to get glowing reviews for their mail order service. One for me to bear in mind next time I need to order something. Yes its well worth giving them a 'Go' Link to post Share on other sites More sharing options...
Shroomy Posted November 7, 2017 Share Posted November 7, 2017 It's fair to say yesterday was a touch busy! Glad you all got your goods on time, we got 99% of orders out yesterday, last few missed the last post van though. Thanks for your orders and kind words. Nice to see your back in the game Neil Link to post Share on other sites More sharing options...
RMweb Gold Enterprisingwestern Posted November 7, 2017 RMweb Gold Share Posted November 7, 2017 Having read all the glowing testimonials I was getting ready to place an order, then I noticed the postage restrictions, boo, hiss! Mike. (Not a complaint, just an observation) Link to post Share on other sites More sharing options...
RMweb Premium New Haven Neil Posted November 7, 2017 RMweb Premium Share Posted November 7, 2017 Having read all the glowing testimonials I was getting ready to place an order, then I noticed the postage restrictions, boo, hiss! Mike. (Not a complaint, just an observation) Presumably you're not in the UK then (or wanted that Peco spray glue stuff we can't post from here because our mail flies). Sorry about that, but it had become obvious it wasn't economical or wise for us to continue to post overseas for several reasons. Now, if you have a friend in the UK who visits..... ;-) Link to post Share on other sites More sharing options...
davefrk Posted November 7, 2017 Share Posted November 7, 2017 Mike doesn't have any friends in the UK or probably anywhere else for that matter.... his acquaintances all paid for him to move to Spain. Hi Mike. Dave Franks Link to post Share on other sites More sharing options...
RMweb Premium New Haven Neil Posted November 15, 2017 RMweb Premium Share Posted November 15, 2017 Our apologies to anyone waiting for deliveries from us currently, the Mail plane from Fraggle Rock has failed to fly two nights in a row, due to 'going technical'. Isle of Man Post have made, I quote, 'alternative arrangements' today, so hopefully things will get going and the mail will be delivered, if a little late. I am sure you will appreciate this is beyond our control, no-one at Isle of Man Post can remember another occasion when the mail has failed to leave the island on two consecutive days. All the team at Trackshack thank you for your patience. Link to post Share on other sites More sharing options...
rob D2 Posted November 16, 2017 Share Posted November 16, 2017 Surprised they don't have a boat as back up ! Link to post Share on other sites More sharing options...
RMweb Gold Enterprisingwestern Posted November 16, 2017 RMweb Gold Share Posted November 16, 2017 Mike doesn't have any friends in the UK or probably anywhere else for that matter.... his acquaintances all paid for him to move to Spain. Hi Mike. Dave Franks That's at least 6 of you off the christmas card list! Mr New Bryford best be careful, January 20th isn't all that far away, and my memory is one of the three faculties still functioning, the other two are,,,ermm,,,,,,,,,,,,,,, Mike. 1 Link to post Share on other sites More sharing options...
RMweb Premium New Haven Neil Posted November 16, 2017 RMweb Premium Share Posted November 16, 2017 Surprised they don't have a boat as back up ! That's where the post went - on the ferry. But that then means it is at the wrong distribution centre. Always causes delays when that happens. Had a lot of supportive messages today from folk whose parcels were delayed but they understood, and three abusive ones, one in particular quite nasty. C'mon guys, it wasn't our fault, and they're toy trains.....not life and death is it? #Exhausted of Fraggle Rock# Link to post Share on other sites More sharing options...
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