Andy Y Posted May 23, 2017 Share Posted May 23, 2017 My attention has been brought to this trader who has a website (and ebay store) selling Bachmann Europe products. Canns Interselling Traders are not an approved retailer (with premises and public opening) and therefore any Bachmann products purchased, even if new, are not covered by warranty. If any customer has any problems you would have statutory recourse with the seller, but not the manufacturer. No address is given on the trading website but is believed to be operating from Bickleigh, nr. Okehampton although no landline number is given or any contact email address. Edit - 12 November 2019 I have removed subsequent posts as time and circumstances have moved on. For a period of time Canns Models Limited was a Bachmann stockist in 2018 and was listed as a stockist on Bachmann's website. I am currently advised that Canns are not trading from the address that was given of Canns Models, 1A Fore Street, Bickleigh, Okehampton, Devon, EX20 4EL . Bachmann will be removing the entry from their stockist list imminently. The proprietor, Adam Cann, will be advising me when a new trading address is available. The website https://cannsmodelsltd.co.uk/ does not quote any trading address. Link to post Share on other sites More sharing options...
RMweb Gold TheSignalEngineer Posted November 22, 2019 RMweb Gold Share Posted November 22, 2019 They have been listed on the UK Model Shop Directory this week but no trading address. Link to post Share on other sites More sharing options...
Ouroborus Posted May 5, 2021 Share Posted May 5, 2021 Company Number - 12195781 VAT Number - GB 333 2465 22 Registered Office Address Bickleigh, Bridestowe, Okehampton, Devon, EX20 4ER Link to post Share on other sites More sharing options...
Mark Saunders Posted May 5, 2021 Share Posted May 5, 2021 As shown in bargains on here this is off the shipping advice! Link to post Share on other sites More sharing options...
RMweb Gold ruggedpeak Posted May 7, 2021 RMweb Gold Share Posted May 7, 2021 I ordered several items in their Accura sale earlier in the week and they have arrived safely. A satisfied customer. A few checks shows the address as a house name (Bickleigh) in a group of residential properties in that postcode. In principle no reason not to run a business from a house, many people do these days. Main thing is that you get what you order! I wonder if they take Hornby pre-orders..... 2 3 1 Link to post Share on other sites More sharing options...
Ouroborus Posted May 7, 2021 Share Posted May 7, 2021 Plus one on what Rugged Peak said. Placed an order bank holiday monday, had an email to say dispatched on Tuesday along with tracking info, arrived today carefully wrapped in a firm bag with styrene chips and a courtesy card. Another satisfied customer. I see they have a new website coming. At the moment, they don't have much model railway stuff on it and if its the case that a physical shop is required, this might not change. A bit cheeky for Hornby to impose such a term when they no longer have physical shops themselves.... Link to post Share on other sites More sharing options...
Graham108 Posted May 13, 2021 Share Posted May 13, 2021 On 07/05/2021 at 10:47, ruggedpeak said: I ordered several items in their Accura sale earlier in the week and they have arrived safely. A satisfied customer. Same here - items A/S sold out of some time ago Link to post Share on other sites More sharing options...
RMweb Gold JohnR Posted March 4, 2022 RMweb Gold Share Posted March 4, 2022 I was just about to place an order when I decided to do some quick googling, and came across a number of people who had not received orders recently. Has anyone had any recent experience, positive or negative? Link to post Share on other sites More sharing options...
ukmodelshops Posted March 5, 2022 Share Posted March 5, 2022 Just been advised by the owner that they permanently closed in November 2021 but they have not put a message to that effect on their website. The website is still live, shows stock and orders can be placed but the owner states payments cannot be made. Unfortunately I have received several complaints that this might be incorrect and people have been able to pay for orders since they allegedly closed down. I have today marked the business as permanently closed in the Directory. 3 2 3 Link to post Share on other sites More sharing options...
ac1874 Posted March 5, 2022 Share Posted March 5, 2022 (edited) He is a liar basically and has been adding stock to his website during this week. Orders can be placed, he accepts them and marks as "complete" (this is not automated and appears to be done manually). The buyer is charged at this point and then he doesn't respond to any form of contact. Anyone who knows him or of him, please pass on that I have acquired his personal address, employer details etc and if he hasn't got in touch and/or refunded me by Wednesday I will be publishing this information, contacting his employer and paying him a visit. Edited March 5, 2022 by ac1874 2 2 1 Link to post Share on other sites More sharing options...
Black 5 Bear Posted March 7, 2022 Share Posted March 7, 2022 Anyone who's been affected by this trader, Trading Standards Devon will be most interested to hear from you on this link :- tradingstandards@devon.gov.uk Link to post Share on other sites More sharing options...
Grouse101 Posted March 7, 2022 Share Posted March 7, 2022 (edited) I'm following this with interest having made 2 reasonably large orders last week. Has it now been confirmed that products ordered will not be received? Has anyone actually had any contact with Adam Cann? Thanks Edited March 7, 2022 by Grouse101 1 Link to post Share on other sites More sharing options...
RMweb Gold JohnR Posted March 7, 2022 RMweb Gold Share Posted March 7, 2022 14 minutes ago, Grouse101 said: I'm following this with interest having made 2 reasonably large orders last week. Has it now been confirmed that products ordered will not be received? Has anyone actually had any contact with Adam Cann? Thanks I know some people have said pay for your item over £100 with a credit card for protection, but the item I want is less than £100. Have sent an email asking to confirm availability, but with no response (so far). Link to post Share on other sites More sharing options...
Black 5 Bear Posted March 7, 2022 Share Posted March 7, 2022 5 minutes ago, Grouse101 said: I'm following this with interest having made 2 reasonably large orders last week. Has it now been confirmed that products ordered will not be received? Has anyone actually had any contact with Adam Cann? Thanks Pretty much I'm afraid to say. This trader sent an email out with my regard to my order that it was completed, but with no details of posting, tracking etc. He isn't responding to emails, taking calls or responding to telephone messages and hasn't done for some days. His Facebook account has been deleted and a Google search reveals a marker stating "Permanently Closed", so you can draw your own conclusions. I've spoken to Visa this morning and they were very helpful. I'd report it to your card provider and trading standards asap as I have done. Good luck ! Link to post Share on other sites More sharing options...
Grouse101 Posted March 7, 2022 Share Posted March 7, 2022 I wouldn't expect a response. I've called multiple times, he never answers. I've left a voicemail with no response. I've sent two emails without response. He deleted his Facebook page whilst I was posting to it on Saturday and changed his Google listing to permanently closed. All products have now been deleted from his website. On the Dean Park facebook group there are posts saying that people are starting to report him to trading standards and action fraud, they're also submitting claims to their credit card providers. It's not looking good. 1 Link to post Share on other sites More sharing options...
woodenhead Posted March 7, 2022 Share Posted March 7, 2022 5 minutes ago, JohnR said: I know some people have said pay for your item over £100 with a credit card for protection, but the item I want is less than £100. Have sent an email asking to confirm availability, but with no response (so far). You can chargeback on goods not received, so if they don't arrive 28 days after they were due then you have a chargeback right. 2 1 Link to post Share on other sites More sharing options...
Black 5 Bear Posted March 7, 2022 Share Posted March 7, 2022 8 minutes ago, JohnR said: I know some people have said pay for your item over £100 with a credit card for protection, but the item I want is less than £100. Have sent an email asking to confirm availability, but with no response (so far). If it's over £10 but under £100 card providers can use chargeback for non delivery of items. 1 Link to post Share on other sites More sharing options...
RMweb Gold JohnR Posted March 7, 2022 RMweb Gold Share Posted March 7, 2022 10 minutes ago, Grouse101 said: All products have now been deleted from his website. Well, I suppose that answers that then! Pity he didnt do this long before. Link to post Share on other sites More sharing options...
ac1874 Posted March 7, 2022 Share Posted March 7, 2022 (edited) Anyone with outstanding orders, get your card issuer, PayPal etc on the case immediately. I have my refund from HSBC already and awaiting further from PayPal. The information I provided was attempts to contact along with screenshots of Google (showing permanently closed) and the website showing all stock has been pulled. Edited March 7, 2022 by ac1874 1 Link to post Share on other sites More sharing options...
70E Posted March 7, 2022 Share Posted March 7, 2022 Canns Model of Okehampton – Caveat Emptor!! I came across this vendor on line and all looked to be in order and so I ordered a Heljan GUV from their website on the 9th June 2021, it showed it was in stock at the time of placement of the order and after placing the order took it out of stock. Their website states the following for orders and postage We always endeavour to provide the quickest and best service possible. Standard delivery can take 2-3 working days to arrive after the date of dispatch. We cannot guarantee that all 24 hour deliveries will arrive the following day. Orders are shipped in order that they arrive in. Usually parcels are dispatched 24-48 from the time of the order but can take 24 hours longer at busier periods such as Christmas. All parcels will be Tracked or Sign For, this is the safest way for both us and you the customer. I emailed for an update for my order on 14th and 17th June as I hadn’t received it without any response from them other than an automated email saying the order had been received and was being processed. I also, called them on16th June it went to voicemail and every time, no-one has returned my calls. Eventually, on 18th June I received the following email from them Good afternoon We apologise for the delay in responding and sending your order. We unfortunately had issues with our broadband as the water company decided to dig it up. I'm hoping parcelforce will still come today to collect and if so, you will receive a dispatch email with the tracking number. Again we apologise for the delay. Kind regards, Kelly (sic) OK, so I gave them the benefit of the doubt and said no problem these things happen and I looked forward to receiving my order. So, time went by and still nothing received, further emails and unanswered calls in between and then on the 30th June I received an automated email saying that they had processed the order and it was complete. I emailed them to ask if it meant it was on its way and I got the following email from them on 1st July Hello Mark Were incredibly sorry for the delay in getting back to you as well as shipping your order. BT have now fixed all of the problems and we should no longer experience any issues. Your parcel was collected today by Parcelforce. We will send the tracking number in due course. I will also get back to you will a little compensation for the delays. Kind regards Kelly I emailed again on Monday 12th July to request a refund, no response, no delivery, no refund. So I logged a complaint with my credit car company and received a full refund. 3 Link to post Share on other sites More sharing options...
Grouse101 Posted March 8, 2022 Share Posted March 8, 2022 I'm not having much luck here. Just re-ordered one of the items from Hattons instead. They accepted my order 2 days ago before telling me today they didn't actually have it. At least they processed a refund. 3 Link to post Share on other sites More sharing options...
Jack97m Posted March 8, 2022 Share Posted March 8, 2022 After a week of waiting I sent an email to ask where my items were and went to find that the website had all the items taken down. I finally checked on here to see that I’m not alone in this which is a little bit more comforting but annoying all the same have just sent a visa dispute to my bank so hopefully will get a refund. I knew that intercity mk3’s in swallow livery for £25 were too good to be true 1 Link to post Share on other sites More sharing options...
rob D2 Posted March 8, 2022 Share Posted March 8, 2022 48 minutes ago, Jack97m said: After a week of waiting I sent an email to ask where my items were and went to find that the website had all the items taken down. I finally checked on here to see that I’m not alone in this which is a little bit more comforting but annoying all the same have just sent a visa dispute to my bank so hopefully will get a refund. I knew that intercity mk3’s in swallow livery for £25 were too good to be true I’ve no idea why people order from an unknown company with no reputation you can check, there’s hundreds of well known model shops out there - or am I missing a trick ? 1 Link to post Share on other sites More sharing options...
Black 5 Bear Posted March 8, 2022 Share Posted March 8, 2022 9 minutes ago, rob D2 said: I’ve no idea why people order from an unknown company with no reputation you can check, there’s hundreds of well known model shops out there - or am I missing a trick ? Because up until recently and according to available reviews, Cann models had delivered goods promptly as ordered. Accurascale for instance, even had them listed as an authorised dealership for their range ! The sole director of this company is listed as active with Companies House. TBH, I've had some excellent bargains from some smaller one man outlets, who's service has been excellent. 4 Link to post Share on other sites More sharing options...
Jack97m Posted March 8, 2022 Share Posted March 8, 2022 1 hour ago, rob D2 said: I’ve no idea why people order from an unknown company with no reputation you can check, there’s hundreds of well known model shops out there - or am I missing a trick ? I did check that’s the worse bit, I looked on here before I ordered on the 25th feb and the most up to date was from may 2021 saying it was a good retailer and all the reviews up to 4th March confirmed it 1 1 1 Link to post Share on other sites More sharing options...
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