The Ghost of IKB Posted June 27, 2022 Share Posted June 27, 2022 Just looked in my account on accurascale website and found I had earned £15.99 credit. Never seen it before, is it this something new? A club card for accura? Link to post Share on other sites More sharing options...
RMweb Gold McC Posted June 27, 2022 RMweb Gold Share Posted June 27, 2022 3 minutes ago, The Ghost of IKB said: Just looked in my account on accurascale website and found I had earned £15.99 credit. Never seen it before, is it this something new? A club card for accura? We've had it a while, once you have an account you automatically earn credits: Once you have signed up with accurascale, we believe in giving back to our loyal and highly valued customers! You can easily and automatically earn cash back credits through a range of options Earn 2.5% cash back on your first order Earn 3% cash back on all future orders (2nd, 3rd, etc) Earn £2.50 for Registering Earn £2.50 for Subscribing to our email newsletter Earn £2 for ever product review submitted (to a max of £25) It's as simple as that and completely automated! 7 1 2 1 1 Link to post Share on other sites More sharing options...
ac1874 Posted June 27, 2022 Share Posted June 27, 2022 Depends when you signed up doesn't it? Some of the rewards show as "not applicable" for me. Link to post Share on other sites More sharing options...
RMweb Gold McC Posted June 27, 2022 RMweb Gold Share Posted June 27, 2022 3 minutes ago, ac1874 said: Depends when you signed up doesn't it? Some of the rewards show as "not applicable" for me. It retrospectively applied to all customers when deployed. Other than order credits, which would only be from the system went live, which is almost a year ago iirc :) 1 Link to post Share on other sites More sharing options...
RMweb Premium Banger Blue Posted June 27, 2022 RMweb Premium Share Posted June 27, 2022 (edited) Silly question time, how do you leave a customer review? I’ve seen the page on which you can read other reviews but can’t see anything to allow me to post my own. I’ve clicked on this in ‘my account’ section: which takes me to a selection of products, I’ve found the particular one (55005) I wish to post a review for but no option to leave a review. Viewing on an iPad if that makes any difference? Edited June 27, 2022 by Banger Blue 1 Link to post Share on other sites More sharing options...
RMweb Gold McC Posted June 27, 2022 RMweb Gold Share Posted June 27, 2022 Since some GDPR rules on reviews have come into force, it's illegal to allow reviews from customers who have not purchases the item. As a result, we will email you a week or so after we've shipped you goods now with a dedicated review link. 1 1 Link to post Share on other sites More sharing options...
The Ghost of IKB Posted June 27, 2022 Author Share Posted June 27, 2022 I bought six packs of mgr wagons, but got no link sent. I'd like to leave a review, is there a way? Link to post Share on other sites More sharing options...
RMweb Gold McC Posted June 27, 2022 RMweb Gold Share Posted June 27, 2022 3 minutes ago, The Ghost of IKB said: I bought six packs of mgr wagons, but got no link sent. I'd like to leave a review, is there a way? If you missed the link, or it got eaten by spam filters, just let us know and we can resend it. Link to post Share on other sites More sharing options...
Wickham Green too Posted June 28, 2022 Share Posted June 28, 2022 I know you'll only get good reviews ............ but would someone get the full two quid credit for a - hypothetical - bad one ? Link to post Share on other sites More sharing options...
RMweb Gold McC Posted June 28, 2022 RMweb Gold Share Posted June 28, 2022 8 minutes ago, Wickham Green too said: I know you'll only get good reviews ............ but would someone get the full two quid credit for a - hypothetical - bad one ? We publish all reviews and the credit's paid no matter the score :) 2 2 Link to post Share on other sites More sharing options...
RMweb Premium reddragon Posted June 28, 2022 RMweb Premium Share Posted June 28, 2022 What are the spending rules on credits? I found lots of restrictions but no guide on how to spend Link to post Share on other sites More sharing options...
RMweb Gold McC Posted June 28, 2022 RMweb Gold Share Posted June 28, 2022 33 minutes ago, reddragon said: What are the spending rules on credits? I found lots of restrictions but no guide on how to spend https://www.accurascale.com/pages/support#reamaze#0#/kb/customer-credit-scheme/how-do-i-spend-credits There's also a 'how to spend' section in your account area. Link to post Share on other sites More sharing options...
RMweb Premium ERIC ALLTORQUE Posted June 28, 2022 RMweb Premium Share Posted June 28, 2022 44 minutes ago, reddragon said: What are the spending rules on credits? I found lots of restrictions but no guide on how to spend Tesco dont honour them to buy Guinness......... 2 Link to post Share on other sites More sharing options...
RMweb Premium reddragon Posted June 28, 2022 RMweb Premium Share Posted June 28, 2022 13 minutes ago, McC said: https://www.accurascale.com/pages/support#reamaze#0#/kb/customer-credit-scheme/how-do-i-spend-credits There's also a 'how to spend' section in your account area. I bought a pair of wagons with a 10% discount, credits not allowed. I went to buy a smaller item - credit limited to maximum 10% of purchase value. Any other restrictions? Link to post Share on other sites More sharing options...
RMweb Gold McC Posted June 28, 2022 RMweb Gold Share Posted June 28, 2022 1 minute ago, reddragon said: I bought a pair of wagons with a 10% discount, credits not allowed. I went to buy a smaller item - credit limited to maximum 10% of purchase value. Any other restrictions? At the moment, the credits are applied as a discount, so if there is also another discount (like a bundle) the credit doesn't apply. Shopify have finally started allowing stacked discounts, so once our store is updated (it's in BETA) in the coming weeks there will be no restrictions other than the minimum spend 1 Link to post Share on other sites More sharing options...
RMweb Gold McC Posted June 28, 2022 RMweb Gold Share Posted June 28, 2022 I took some screen grabs of my test account for those who've not explored yet We used to have some spending rules which are all gone for simplicity. 1 2 Link to post Share on other sites More sharing options...
RMweb Premium ERIC ALLTORQUE Posted June 28, 2022 RMweb Premium Share Posted June 28, 2022 The trick is to buy wagons as more than two packs you get the 10% off and use the credits on locos.Buy 34 deltics and get another one free............. 1 5 Link to post Share on other sites More sharing options...
RMweb Gold McC Posted June 28, 2022 RMweb Gold Share Posted June 28, 2022 Where a credit says 'Not applicable' it just means you've already had it, or it doesn't apply. Hope that helps, happy to answer any questions about this, yet another, way in which we strive to give back to our wonderful customers! 1 1 Link to post Share on other sites More sharing options...
RMweb Gold McC Posted June 28, 2022 RMweb Gold Share Posted June 28, 2022 And to round off the screen grabs, here is where the credits appear in the Cart, and how they apply 1 Link to post Share on other sites More sharing options...
atom3624 Posted June 28, 2022 Share Posted June 28, 2022 Not sure if its already been discussed, but do you get A/S 'credits' for the purchase of a brand new locomotive, but not directly off A/S themselves. Example is I'm now expecting my KOYLI ex-Rails - they took final payment this afternoon. Al. 1 Link to post Share on other sites More sharing options...
RMweb Gold McC Posted June 28, 2022 RMweb Gold Share Posted June 28, 2022 (edited) 17 minutes ago, atom3624 said: Not sure if its already been discussed, but do you get A/S 'credits' for the purchase of a brand new locomotive, but not directly off A/S themselves. Example is I'm now expecting my KOYLI ex-Rails - they took final payment this afternoon. Al. No we can obviously only provide loyalty points for purchase made on our website. Edited June 28, 2022 by McC 1 2 Link to post Share on other sites More sharing options...
RMweb Gold The Fatadder Posted June 28, 2022 RMweb Gold Share Posted June 28, 2022 @McC in my rush to order my purple deltic earlier I somehow managed to use my joint email with my wife (bit of a mistake letting her potentially see the invoice…) I clicked subscribe, but I can’t find a way to log into the account. The order confirmation referred to the points (the first j had heard of it). Is there any way I can combine my order with my existing Accurascale account on my proper email? Link to post Share on other sites More sharing options...
RMweb Gold McC Posted June 28, 2022 RMweb Gold Share Posted June 28, 2022 Just now, The Fatadder said: @McC in my rush to order my purple deltic earlier I somehow managed to use my joint email with my wife (bit of a mistake letting her potentially see the invoice…) I clicked subscribe, but I can’t find a way to log into the account. The order confirmation referred to the points (the first j had heard of it). Is there any way I can combine my order with my existing Accurascale account on my proper email? It might be possible to tie the order to the existing. Just drop us a note from your existing email with the order ID and we’ll figure it out! Link to post Share on other sites More sharing options...
RMweb Gold The Fatadder Posted June 28, 2022 RMweb Gold Share Posted June 28, 2022 (edited) 47 minutes ago, McC said: It might be possible to tie the order to the existing. Just drop us a note from your existing email with the order ID and we’ll figure it out! Thanks, will do email sent Edited June 28, 2022 by The Fatadder Link to post Share on other sites More sharing options...
Popular Post The Ghost of IKB Posted June 29, 2022 Author Popular Post Share Posted June 29, 2022 (edited) So let's get this absolutely clear. You announce a new deltic model, keep us informed about its progress constantly, answer inane questions patiently, including "is it here yet?" approximately 3,168 times in the same thread, then when its ready it turns out to be one that competes for best model of all time, in 23 different guises at launch, at a price as much as £50 lower than its other contenders, send them all out within a couple of days free post, then give 3% cash back, and then, perhaps if I have an axe to grind, or have suffered psychological damage from being dropped on my head as a child, or if I'm under the influence of hallucinogenic substances I can write an ill informed histerionic review claiming that accurascale is a tool of the illuminati. And then you give me £2! Hahaha haha. I love you guys. Totally crazy! Edited June 29, 2022 by The Ghost of IKB 2 23 Link to post Share on other sites More sharing options...
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