RMweb Gold McC Posted November 9, 2009 RMweb Gold Share Posted November 9, 2009 http://myworld.ebay.co.uk/connect-ions/ I ordered some of their corridor connections, which never arrived, they got very 'lecturing' with me, as if somehow it being lost in the post was my fault, and nothing to do with them... What's the general opinion on this? If you order from a supplier, and the item simply never arrives (even if they claim to have proof of postage) - is it up to the supplier to 'make it right'? End of the day, I've spent over 50 pounds with them, have nothing to show for it, and now they are refusing to even talk to me about it!! Link to post Share on other sites More sharing options...
RMweb Gold McC Posted November 9, 2009 Author RMweb Gold Share Posted November 9, 2009 Unfortunately, I gave the seller the benefit of the doubt, and it's now past the 45 days More fool me perhaps Link to post Share on other sites More sharing options...
PhilNE Posted November 9, 2009 Share Posted November 9, 2009 If you paid by credit card you can ask the credit card issuer to reverse the transaction. Link to post Share on other sites More sharing options...
RMweb Gold McC Posted November 9, 2009 Author RMweb Gold Share Posted November 9, 2009 That was my next course of action. Always a shame when providers in the modeling scene has either no sense of customer care, or are just dishonest. Link to post Share on other sites More sharing options...
agentskj Posted November 9, 2009 Share Posted November 9, 2009 I have had problems with that seller before Fortuently i managed to get my money back through pay pal Have you spoke to ebay i am sure they must be on final warning buy now ?? Sam Link to post Share on other sites More sharing options...
RMweb Gold McC Posted November 9, 2009 Author RMweb Gold Share Posted November 9, 2009 Have contacted ebay and paypal. The guy was outright rude to be honest, which was quite surprising considering all I wanted to do was buy his goods! Link to post Share on other sites More sharing options...
kandc_au Posted November 10, 2009 Share Posted November 10, 2009 Must admit I have been looking at these myself. I haven't had an issue to date with any non receipt of items from any ebayers, but must admit if this is his attitude he is now off my radar for purchasing anything from him. Khris Link to post Share on other sites More sharing options...
micklner Posted November 10, 2009 Share Posted November 10, 2009 He has only had one negative feedback this year. Which is surprising ?? I suggest you post one asap as a warning to others Mick Link to post Share on other sites More sharing options...
meple Posted November 10, 2009 Share Posted November 10, 2009 Nearly ??5 for a bit of folded black paper and a magnet! Hmmmm Link to post Share on other sites More sharing options...
RMweb Gold RedgateModels Posted November 10, 2009 RMweb Gold Share Posted November 10, 2009 If you order from a supplier, and the item simply never arrives (even if they claim to have proof of postage) - is it up to the supplier to 'make it right'? Strictly speaking it's Royal Mail's responsibility to ensure that goods are delivered - The seller should provide the proof of postage to the buyer so that he can claim against the RM for compensation (up to ??39 for first class). A business would tend to do this the other way round and refund the customer and make the claim against RM themselves, but as this was an eBay seller you might not expect this "service" from the seller. Having said that I've had one item do astray to a fellow member and I made the claim on his behalf and then posted a cheque when RM payed out. Only problem in doing it this way is that the money from RM was in my name, so I had to bank the cheque and them write out my own to refund the buyer. If the byer makes the claim the money is in his name so it's a bit less hassle and trips to the bank etc for the seller ...... Link to post Share on other sites More sharing options...
handyman Posted November 10, 2009 Share Posted November 10, 2009 Surely under the distance selling regulations, which cover purchases made on-line, the seller has to make a refund, even if the items have gone astray. This regulation applies to all internet purchases, not just Ebay, but NOT auctions! If I were you, I would download a summons form on-line, fill it out but not register it at your local court and send him a copy, with a note to pay up in seven days. If he has not paid in ten days, start proceedings in the Small Claims Court. Have a look on line as it can be done quickly through the clearing system. Any trader would like to keep his reputation intact and the last thing he would need is a CCJ! Handyman Link to post Share on other sites More sharing options...
RMweb Gold McC Posted November 10, 2009 Author RMweb Gold Share Posted November 10, 2009 Cheers Handyman. The seller is actually a company, and manufacture the stuff themselves, so not just a sole operator... Link to post Share on other sites More sharing options...
darren01 Posted November 12, 2009 Share Posted November 12, 2009 HI When you placed the order with him you should have a recorded of it on your eBay account, this is your proof of perches. You can use this as part of your case in the small claims court Just send him an email saying that you are taking him to the small claim court, I bet that gets him to do something! Good luck All the best Darren Link to post Share on other sites More sharing options...
RMweb Gold McC Posted November 12, 2009 Author RMweb Gold Share Posted November 12, 2009 Just a quick update all, and many thanks for the input and advice. Good sense has prevailed and the seller has agreed to a refund. Link to post Share on other sites More sharing options...
andysounduk Posted November 13, 2009 Share Posted November 13, 2009 you may be even luckier and have the items turn up now that you have been refunded .....then you have to think whether to be honest and return them or take it as fate Link to post Share on other sites More sharing options...
RMweb Gold The Fatadder Posted November 13, 2009 RMweb Gold Share Posted November 13, 2009 Strictly speaking it's Royal Mail's responsibility to ensure that goods are delivered - The seller should provide the proof of postage to the buyer so that he can claim against the RM for compensation (up to ??39 for first class). Unfortunatly thats not the case, while it is RM's responsibility to sort the delivery, its only the person who posted it thats able to claim. (or at least thats what RM said when something I had posted to someone else was lost in their black hole system...) Link to post Share on other sites More sharing options...
steammad Posted December 9, 2009 Share Posted December 9, 2009 royal mail have a claim form for items that go missing in the post, it also includes a section on the back especially for ebay items. This means they can check the transaction and make a desion based upon there own search online. Link to post Share on other sites More sharing options...
RMweb Premium spamcan61 Posted December 9, 2009 RMweb Premium Share Posted December 9, 2009 Unfortunatly thats not the case, while it is RM's responsibility to sort the delivery, its only the person who posted it thats able to claim. (or at least thats what RM said when something I had posted to someone else was lost in their black hole system...) Yes, in the UK at least it is the seller's responsibility to ensure delivery, the buyer has no contract with the delivery service and hence is not the right person to file a claim. Plenty of eBay sellers will try it on of course :-/ This CAB leaflet is a useful guide to buying in the UK:- http://www.adviceguide.org.uk/index/c_buying_over_the_internet.pdf EDIT : and sections 3.2 and 3.36 of this document from the office of fair trading make it 100% clear that goods are 100% the sellers' responsibility until delivered,and sellers cannot separately charge insurance - although in this context 'seller' means a business not a private individual I think. http://www.oft.gov.uk/shared_oft/business_leaflets/general/oft698.pdf Link to post Share on other sites More sharing options...
totonlover Posted December 21, 2009 Share Posted December 21, 2009 Hi just a note to all When buying on Ebay I used to pay via paypal via my credit card for doulbe protection. I had a problem with a seller who said they would refund me ??30 via cheque, if I cancelled the paypal dispute only for the cheque not to arrive! As the dispute had been openend and then closed it could'nt be re-opened again as per paypal's rules I tried my credit card who EVENTUALLY came back with "not their problem" as my their contract was between them and paypal not the seller and that paypal would have to sort it out, as 45 days had passed Paypal washed their hands of it leaving me stuck with a ??60 loss and very annoyed be aware i think that Credit card funded purchases on Ebay via paypal does NOT afford you the protection that you would have say if you bought from a shop! Link to post Share on other sites More sharing options...
oggy1953 Posted December 22, 2009 Share Posted December 22, 2009 Totonlover, i guess on hindsight you shouldnt have cancelled dispute untill cheque had arrived and been cashed, this one stinks, too many dodgy characters about Link to post Share on other sites More sharing options...
totonlover Posted December 23, 2009 Share Posted December 23, 2009 With the benefit of hindsight definately, you build a rapport, give some-one the benefit of the doubt, as past experience's with the guy were generally very good, only to get shafted! You live and learn Link to post Share on other sites More sharing options...
Seedsy Posted April 2, 2010 Share Posted April 2, 2010 My 2pence worth is that under the distance selling reglations its the sellers responseiblity to deliver the item and the item remains the sellers responisblitly untill you reseive the item. Link to post Share on other sites More sharing options...
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