RMweb Gold Scottish Modeller Posted June 17, 2015 RMweb Gold Share Posted June 17, 2015 I have emailed them twice & had no reply. I've also tried to ring a few times with either no reply or a message saying I'm not in. I wasn't sure whether to place an order or not I'm after 3 of there loco kits especially the c12. Do I chance it or wait until I get a response via email or telephone? Hi Simon, How is your luck running? That seems to be the only way to gauge the probability or otherwise of whatever you order and pay for turning up! I ordered and paid for several sets of the DMU pipework sets and also DMU MU receptacles - total just under £20.00. That was the week after York exhibition.... Thanks Link to post Share on other sites More sharing options...
RMweb Gold highpeakman Posted June 17, 2015 RMweb Gold Share Posted June 17, 2015 I have emailed them twice & had no reply. I've also tried to ring a few times with either no reply or a message saying I'm not in. I wasn't sure whether to place an order or not I'm after 3 of there loco kits especially the c12. Do I chance it or wait until I get a response via email or telephone? Perhaps wait a few days and see what happens to our orders? I fully realise and accept that some of these small businesses are just one person and that they have a lot on their plate. We are told to make allowances for that and not be critical. However, as one who has started a business at home and been a co-founder of a second similar business which ran sucessfully for over 20 years then I do struggle with this attitude of "I haven't got any time to respond to phone calls or emails". The single biggest struggle for any business is finding and, importantly, keeping customers. While we do have to make allowances and accept the time constraints of one man businesses, customers also need to be treated with some respect. Communication is essential. People will be patient if they know what is going on. That does not mean that the business have to answer every single call or email at any time, I fully accept that is impossible, but some time should be made available to provide some form of response within a reasonable period even if it is a "general" message to say that orders are currently likely to be delivered within "x" days. In some cases, I know, it is a hobby business and the proprietor still has a full time job or other issues to cope with (I am not sure what the situation is here). However there are several well known and very sucessful small businesses out there serving our hobby where the owners are full time employed elsewhere but which have a wide and developing range of parts and yet still find the time to ship their goods, go to exhibitions, research their products (and show the deveopment on the web), sell the products and talk (pleasantly) to their customers so it is possible. I really hope this issue is sorted as I would not want to see these products disappear and I do hope that the new owner will be sucessful. Link to post Share on other sites More sharing options...
Kenton Posted June 17, 2015 Share Posted June 17, 2015 Shoot me down quick if I'm wrong here - but wasn't this business up for "sale" on ebay recently (so many businesses changing hands I'm easily confused) If it back up and running or under new management perhaps there are problems. A written letter to the address might be first point of contact when all this new fangled technology fails. EMail is notoriously unreliable in being read by a recipient and telephones do have a habit of not being answered or ringing at the most inconvenient moment or while on holiday. Link to post Share on other sites More sharing options...
Simon Moore Posted June 18, 2015 Share Posted June 18, 2015 I've tried to ring again today to try & enquire about the state of the business & if orders are being taken. I was greeted by a BT answer message saying calls can't be taken & a message can't be left. Hopefully your orders will turn up & then I know it's a green light to order. Failing that I guess it's ebay or wanted for a c12 kit. Link to post Share on other sites More sharing options...
Kenton Posted June 18, 2015 Share Posted June 18, 2015 ... or a postage stamp, addressed envelope and a simple polite letter ... Link to post Share on other sites More sharing options...
muddys-blues Posted June 18, 2015 Share Posted June 18, 2015 Is anybody after some Craftsman DMU detailing parts or kits, give me a PM if you are, I do have a good few that I will be looking to move on to fund my 7mm projects. Best regards Craig. Link to post Share on other sites More sharing options...
RMweb Gold highpeakman Posted June 18, 2015 RMweb Gold Share Posted June 18, 2015 ... or a postage stamp, addressed envelope and a simple polite letter ... You could well be right but I am not so sure why they would treat a letter request any better than an email. Even with a S&A envelope it would take more time to deal with it. Link to post Share on other sites More sharing options...
Kenton Posted June 18, 2015 Share Posted June 18, 2015 You could well be right but I am not so sure why they would treat a letter request any better than an email. Even with a S&A envelope it would take more time to deal with it.The reason why it might work is simple - email often doesn't ever reach the intended destination, let alone ever be read. I know we all would like to think so but it is a simple truth we ignore (and yes, I also accept there is no guarantee a letter will arrive or be read - most of what gets shoved through my door is either incorrectly addressed or the equivalent of spam most of which ends up in the compost) but a letter is a last resort option. Of course, one would hope that if the "new" owner really cared he would see this topic and respond just to let everyone know that he was still alive and give some rational explanation why the goodwill in his business is being neglected. But how many times have we seen this happen ... Link to post Share on other sites More sharing options...
RMweb Gold highpeakman Posted June 18, 2015 RMweb Gold Share Posted June 18, 2015 I've tried to ring again today to try & enquire about the state of the business & if orders are being taken. I was greeted by a BT answer message saying calls can't be taken & a message can't be left. Hopefully your orders will turn up & then I know it's a green light to order. Failing that I guess it's ebay or wanted for a c12 kit. I note that the number given on the home page is different to the number shown on the catalogue (this has been mentioned previously so no correction has been made). The later number is 01619029645 (from Nov 2014). Is that the one you called? Link to post Share on other sites More sharing options...
RMweb Gold highpeakman Posted June 18, 2015 RMweb Gold Share Posted June 18, 2015 Of course, one would hope that if the "new" owner really cared he would see this topic and respond just to let everyone know that he was still alive and give some rational explanation why the goodwill in his business is being neglected. But how many times have we seen this happen ... Agree absolutely with that bit! Link to post Share on other sites More sharing options...
Kenton Posted June 18, 2015 Share Posted June 18, 2015 Agree absolutely with that bit!Thanks, but thinking the process out a bit further, if he is not updating the website or "getting" emails than perhaps his Broadband isn't working either - so cannot browse RMWeb. Of course I would prefer to think that he is putting inn every spare hour trying to save his business investment ... but somehow ... Link to post Share on other sites More sharing options...
Horsetan Posted June 18, 2015 Share Posted June 18, 2015 .... I would prefer to think that he is putting in every spare hour trying to save his business investment ... but somehow ... Disappointment haunted all my dreams. Link to post Share on other sites More sharing options...
Guest 40-something Posted June 18, 2015 Share Posted June 18, 2015 If its any help the address on my invoice from last week is... 63 Honford Road Brownley Green Wythenshaw Manchester M22 0PE Phone number is 0161 998 0270 Link to post Share on other sites More sharing options...
Horsetan Posted June 18, 2015 Share Posted June 18, 2015 If its any help the address on my invoice from last week is... What might it be next week? Link to post Share on other sites More sharing options...
RMweb Gold Enterprisingwestern Posted June 19, 2015 RMweb Gold Share Posted June 19, 2015 What might it be next week? Sunny with scattered showers. Mike. 1 Link to post Share on other sites More sharing options...
DJM Dave Posted June 19, 2015 Share Posted June 19, 2015 Disappointment haunted all my dreams. Then i saw her face.................... Link to post Share on other sites More sharing options...
Arthur Posted June 19, 2015 Share Posted June 19, 2015 Good God, you're not the David Jones of Monkees fame too!! Link to post Share on other sites More sharing options...
lofty1966 Posted June 19, 2015 Share Posted June 19, 2015 Good God, you're not the David Jones of Monkees fame too!! Now I'm a believer..... Link to post Share on other sites More sharing options...
darren01 Posted June 20, 2015 Share Posted June 20, 2015 Hi I was looking on his site for code 75 BH fish plates, i brought some last year from them and was looking at getting more. But i can not see them listed anymore?, have they stopped selling them?, if they have where could i get some from?. Thanks Darren Link to post Share on other sites More sharing options...
Ravenser Posted June 20, 2015 Share Posted June 20, 2015 Try Marcway for code 75 BH fishplates. They picked up the SMP range Link to post Share on other sites More sharing options...
RMweb Gold highpeakman Posted July 1, 2015 RMweb Gold Share Posted July 1, 2015 Got excited today as I returned home and ther was a parcel for me that is about the size I would expect from Craftsman. I thought well, at least, I will now be able to write something positive on RM Web. In fact it was a book (railway of course) that I had forgotten I had ordered. Both pleased and disappointed. Oh well, now exactly two weeks since placing my order. (Probably not that long judging by other comments). Heard absolutely nothing. Sent polite email last week asking if the order was likely to be processed and asking if an approximate delivery might be indicated. Of course no response. Anyone have any positive news to report in last couple of weeks? Link to post Share on other sites More sharing options...
Horsetan Posted July 1, 2015 Share Posted July 1, 2015 ....Anyone have any positive news to report in last couple of weeks? Yes: England have done well in the Women's World Cup. Link to post Share on other sites More sharing options...
RMweb Gold highpeakman Posted July 11, 2015 RMweb Gold Share Posted July 11, 2015 I'll be more careful how I phrase this post this time! Has anyone received the goods that they ordered or received any communication from Craftsman Models in the past two weeks please? Link to post Share on other sites More sharing options...
Horsetan Posted July 11, 2015 Share Posted July 11, 2015 ....Has anyone received the goods that they ordered or received any communication from Craftsman Models in the past two weeks please? Nope. Link to post Share on other sites More sharing options...
PenrithBeacon Posted July 11, 2015 Share Posted July 11, 2015 Craftsman do a brass body shell for the Cl25 Derby Sulzer, or at least it's advertised. Bearing in mind the issues with both RTR offerings and discounting supply issues, has anyone used this item and can they offer a view as to its quality? Regards Link to post Share on other sites More sharing options...
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