Hi @Revolution Mike B @Revolution Ben
I have a defect on some of the ECOFRET wagons that I received back in February. I have made contact via email on March 19th and again on March 30th - I have received no response to either email.
I have also tried to contact via RMWeb direct message, firstly on April 5th and again on May 4th - I can see that both messages have been read, however no acknowledgement or response to either.
As two full months have now passed with no response or attempt to deal with the issues reported, I feel I am sadly running out of options at this point...
I would appreciate some kind of response or attempt to resolve the issues reported.
Please kindly advise.
thanks
Alan