I'm afraid on some lines staff act like the public are merely getting in the way of them enjoying themselves! I've seen plenty of volunteers behaving in a rather unprofessional way.
Not all railways are like this (the GCR impressed me with how they ran things on the engineering side of things) but they do every railway some damage as a result.
Maybe, but try going into prepare a steam engine at 6.00am on a wet, cold dark morning or relaying track in the rain or snow. Running a heritage line is a buisiness and the customer expects it to be right! Turning up because you are rostered is not always a bundle of laughs but it does show considerable commitment by those of us "playing trains" on Heritage Railways. ... and yes at the end of the day we do enjoy it!
The other one must be the KWVR?
I hope that weekend goes well - always looks like an interesting project.
But at the EVR, they do strike me as rather different from many heritage sites - http://www.mytesttrack.com and its operations show the railway runs professionally as a business. I doubt they'd have all those clients if this wasn't the case!