If a retailer does not have an item in stock, then why advertise it on their website? Most retailers will state "Not in stock" or "Not currently available" so avoiding the customer wasting their time and effort ordering it. I only ordered from this retailer because I couldn't find the item anywhere else, on the assumption it was in stock as it was listed on the website.
A reply to my first (of many) emails would have at least informed me of the situation, they were awaiting delivery. Not replying at all merely made me frustrated.
I am am not an impatient person. An explanation of the circumstances would have satisfied me. No email replies and having to ring up to find out anything is not good commercial practice.
What have I achieved? In future to only deal with retailers I already know and can trust!
steve