It's not good to hear that people still haven't received their models yet. I received my one at the beginning of August. I agree with you flapland the box I received my one was too small to properly protect the model in shipping
Hornby's distribution company definitely need to improve. It should not take that long to process and send out 3500 items and then sort out the faulty or damaged ones .even with the vIrus situation
They do seem to have problems with distribution and their website is worse than useless