GreatNorthern6 Posted April 27 Share Posted April 27 Has anyone received any updates from Rails on batch 2? Link to post Share on other sites More sharing options...
bmb5dnp1 Posted April 27 Share Posted April 27 39 minutes ago, GreatNorthern6 said: Has anyone received any updates from Rails on batch 2? Hello, I emailed Rails last week to ask what I needed to do to ensure that my orders would be transferred but have received no reply as yet. Will try 'phoning next week. Maybe this suggests that they have no information at present ? Dave 2 Link to post Share on other sites More sharing options...
johnd Posted April 28 Share Posted April 28 (edited) Two schools of thought here.- 1. No news is good news or 2. Updates to those with orders ( via email) stops any negative thoughts regarding there orders. Information regular or irregular keeps those with orders happy. 😊 Yes i have some on order as well. Edited April 28 by johnd 1 Link to post Share on other sites More sharing options...
MR Chuffer Posted April 28 Share Posted April 28 My concerns in another thread Still feel squeamish but have located all my order numbers to bundle up and send off to Rails, but I get the impression there aren't processes in place to handle this information if they got it, @RailsOfSheffield please reassure us. 2 Link to post Share on other sites More sharing options...
RMweb Gold PaulRhB Posted April 28 RMweb Gold Share Posted April 28 Well as no one has any news I’d stop worrying, they have to transfer stuff between two different systems and check it. If people were posting my orders sorted and weeks later you’ve heard nothing, that’s when to email Rails. Accurascale had some delays and spurious emails issued by the system when they sorted the warwells, Rapido & World of Railways had some issues but they got it sorted on theirs too. IT systems aren’t as compatible as they like to pretend when they sell them to you so transferring one from another must be a nightmare with some. 2 4 Link to post Share on other sites More sharing options...
hconn Posted April 29 Share Posted April 29 I've emailed them a few times in the past weeks to try and get an update and not had any responses (which is disappointing considering all my experiences with their customer service in the past have been great). I did however see an interview they did with one of the questions being about batch 2 and they said they were on target for delivery in Q3/4 so (with my fingers tightly crossed) I would guess there are just no updates at this point. 2 1 1 Link to post Share on other sites More sharing options...
GreatNorthern6 Posted April 30 Share Posted April 30 (edited) Glad I'm not the only one who hasn't heard anything, hopefully there'll be an update soon. Edited April 30 by GreatNorthern6 1 Link to post Share on other sites More sharing options...
Popular Post Oliver Rails Posted May 2 Popular Post Share Posted May 2 Hi, Sorry for the radio silence regarding the Genesis coaches. We are waiting an update regarding production and aim to update customers as soon as we have this information. The situation hasn't changed however, all Hatton's existing orders are secure. The plan is that once the coaches are imminent to arrive, the orders will be injected into our system which will generate invoices for customers to update any shipping details, choose postage and add payment details etc. Our tech guys have been working on this to make it a smooth as possible. As soon as we have firm details regarding delivery we will update everyone. Many thanks for your patience Kind Regards Oliver 8 10 3 1 Link to post Share on other sites More sharing options...
johnd Posted May 2 Share Posted May 2 30 minutes ago, Oliver Rails said: Hi, Sorry for the radio silence regarding the Genesis coaches. We are waiting an update regarding production and aim to update customers as soon as we have this information. The situation hasn't changed however, all Hatton's existing orders are secure. The plan is that once the coaches are imminent to arrive, the orders will be injected into our system which will generate invoices for customers to update any shipping details, choose postage and add payment details etc. Our tech guys have been working on this to make it a smooth as possible. As soon as we have firm details regarding delivery we will update everyone. Many thanks for your patience Kind Regards Oliver Thanks for the timely update its actually good to know what is going on in the background since Hattons closed down, will look forward to further timely updates, thanks again,, John 2 Link to post Share on other sites More sharing options...
RMweb Premium PeterStiles Posted May 2 RMweb Premium Share Posted May 2 I just had a strange thought about the tooling for these coaches, maybe Hornby has bought it? 1 Link to post Share on other sites More sharing options...
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