DapolDave Posted March 1, 2013 Share Posted March 1, 2013 Will be interesting if it goes wrong, as all numbers from the certificate have been logged, and as such the original owner will have to return it for repair/exchange with receipt (or Steams authorisation). Link to post Share on other sites More sharing options...
Andy Y Posted March 1, 2013 Author Share Posted March 1, 2013 In many cases warranties are not transferable (for example Bachmann have operated this for some time to support a dealer network). This is distinct from the relationship under the Sale of Goods Act between buyer and seller. 1 Link to post Share on other sites More sharing options...
the-gog Posted March 1, 2013 Share Posted March 1, 2013 In many cases warranties are not transferable (for example Bachmann have operated this for some time to support a dealer network). This is distinct from the relationship under the Sale of Goods Act between buyer and seller. And as far as anyone buying this Enterprise off Ebay, then the buyer has absolutely no relationship with Steam whatsoever. That's why I don't buy new locos from anyone on eBay, and only from an authorised dealer. That way the SoGA can be honoured. Link to post Share on other sites More sharing options...
Charlie Posted March 1, 2013 Share Posted March 1, 2013 Have just seen a Dapol Western Princess in Maroon SYP being advertised on a shop's site. Is that correct? Link to post Share on other sites More sharing options...
Guest dilbert Posted March 1, 2013 Share Posted March 1, 2013 Will be interesting if it goes wrong, as all numbers from the certificate have been logged, and as such the original owner will have to return it for repair/exchange with receipt (or Steams authorisation). You must be joking ... warranty applies to the product within the T&Cs that cover the item(s) in question and not the owner of the product... dilbert Link to post Share on other sites More sharing options...
DapolDave Posted March 1, 2013 Share Posted March 1, 2013 You must be joking ... warranty applies to the product within the T&Cs that cover the item(s) in question and not the owner of the product... dilbert Original receipt / proof of purchase is required. Doubt an e-bayer will ave that, besides we will know who #37 originally belongs too. 1 Link to post Share on other sites More sharing options...
B15nac Posted March 1, 2013 Share Posted March 1, 2013 Well had mine fixed by dcc supplies an couldn't ask for better service! They had it 2 days an emailed me daily updates on the problem an repair! Really great service! Regards Neil 1 Link to post Share on other sites More sharing options...
Guest dilbert Posted March 1, 2013 Share Posted March 1, 2013 (edited) Original receipt / proof of purchase is required. Doubt an e-bayer will ave that, besides we will know who #37 originally belongs too. There is a subtle and important difference between 'the original owner will have to return it' & 'Original receipt / proof of purchase is required' ... I don't agree either with the instant profit brigade on ebay that exists... dilbert Edited March 1, 2013 by dilbert 1 Link to post Share on other sites More sharing options...
Torr Giffard LSWR 1951-71 Posted March 1, 2013 Share Posted March 1, 2013 (edited) Evenin' all, Please note the recently announced cut off date for interest in these wheel conversion packs on the Ultrascale site and the likelihood that these will be a 'one off'. There is reason to be optimistic for a conversion pack in each gauge. Cheers Dave Edited March 4, 2013 by Torr Giffard LSWR 1951-71 1 Link to post Share on other sites More sharing options...
RMweb Gold The Stationmaster Posted March 1, 2013 RMweb Gold Share Posted March 1, 2013 Green one acquired today - runs a little more smoothly than D1000 (odd to remark but it does) and has anyone got any ideas on the best way to fix the rather delectable name and number and works plates please? Link to post Share on other sites More sharing options...
Andy Y Posted March 2, 2013 Author Share Posted March 2, 2013 I used a thin coat of Klear behind the name and numberplates on the review sample Mike. Use a photo to check exact height alignment but it seems the dotted line equates to a centre line, which of course you can't see when fine-tuning the position. 1 Link to post Share on other sites More sharing options...
the-gog Posted March 2, 2013 Share Posted March 2, 2013 As it's sunny outside, I set this up. The Desert Sand really does look much better in full sun than the full dull (or indoor lighting): http://www.flickr.com/photos/welsh_snapper/8521395984/in/set-72157632869016445/ and http://www.flickr.com/photos/welsh_snapper/8521397350/in/set-72157632869016445/ 1 Link to post Share on other sites More sharing options...
Rugd1022 Posted March 2, 2013 Share Posted March 2, 2013 Handsome stuff T-G! Mike - this might help regarding the numberplate alignment.... as Andy says the dotted line on the model is the centre line, but the top edge of the plate should just about line up with the bottom of the cab door handle recess. The numberplate being shallower in depth (on your green example) needs to be lined up using Dapol's dotted line I'm afraid, but the centre line is the same as that of the numberplate. 3 Link to post Share on other sites More sharing options...
Andy1963 Posted March 2, 2013 Share Posted March 2, 2013 What does? The box? (i assume thats what you mean as you cant really see the model. Cheers Jim What you can see is the model behind the plastic cover. We've all seen the photo's I'm looking forward to receiving mine and unwrapping it and finally getting my hands on one after all these months. Trust that's OK with Jim? 1 Link to post Share on other sites More sharing options...
D1030western musketeer Posted March 2, 2013 Share Posted March 2, 2013 (edited) took home a green 1038 today thinking and being very proud only to find disaster strike within 2 minutes in that all lights have siezed working and a burning acrid smell coming from her.i have also found one bogie does not seem to swing freely as with the other one.She was tested before purchase i must add and still runs but without lights.Anyone else suffered this. richard. Edited March 2, 2013 by D1030western musketeer Link to post Share on other sites More sharing options...
Free At Last Posted March 2, 2013 Share Posted March 2, 2013 all lights have siezed richard. Try lubricating with a little lamp oil. 1 Link to post Share on other sites More sharing options...
DapolDave Posted March 2, 2013 Share Posted March 2, 2013 Sounds like a circuit board problem. Please contact either your stockist or DCC supplies who should be able to help. Cheers Dave Link to post Share on other sites More sharing options...
B15nac Posted March 2, 2013 Share Posted March 2, 2013 Same problem as mine had! Dcc supplies sorted it within 48 hours! Regards Neil Link to post Share on other sites More sharing options...
Horsetan Posted March 3, 2013 Share Posted March 3, 2013 Original receipt / proof of purchase is required. Doubt an e-bayer will ave that, besides we will know who #37 originally belongs too. Oh well, it will be a good source of spare parts if it goes tits-up. Link to post Share on other sites More sharing options...
D1030western musketeer Posted March 3, 2013 Share Posted March 3, 2013 (edited) although i have contacted the model shop and are happy to replace whats the chance that this is a common fault that has slipped through chinas qc department as seems that others are reporting this fault. i will add i run it and did not seem to want to speed up then flickered and burst into speed but all lights then failed and smoke came pouring out.Is this going to be a common error.i stress i have had no new build staight from the box loco ether do this and my Dapol 22s still run fine.Pardon the pun but we seem to have a excellant detail western at last but with quality issues. richard. Edited March 3, 2013 by D1030western musketeer 1 Link to post Share on other sites More sharing options...
DapolDave Posted March 3, 2013 Share Posted March 3, 2013 Hi Richard, Way too early to start saying its' got quality issues. Chine expect 4% failure rate on all models and that's about normal in this Industry. That equates so far as numbers are concerned as 26 models, and we are nowhere near that figure. Add to this that only 1 loco has yet been written off due to g-shock causing the cab end to crack, we are still batting high figures here. This will of course annoy lots of people who get models that don't behave as they should, but we are on the case and can only apologise. However, spares are here with more inbound from China, and we have spare chassis for 'W' warranty replacements in place with DCC supplies, just in case. You will note from previous posters that their models have been returned to them within 48 hours fully working as well. With this in mind I think it's a little too early to say that "the sky is falling in" on this model with regards to below average QC faults and unheard of low write off figures. Cheers Dave 12 Link to post Share on other sites More sharing options...
D1030western musketeer Posted March 3, 2013 Share Posted March 3, 2013 Dave Thanks for reply and on your part no need to apologise and your imput and time is valued. regards richard. Link to post Share on other sites More sharing options...
Guest jim s-w Posted March 3, 2013 Share Posted March 3, 2013 (edited) Hi Dave Is 26 the total fail rate including QC in china or the number that have made it as far as the customer? Cheers Jim edit - why do i have to edit most of my posts on iPad to get the layout WSIWYG? Edited March 3, 2013 by jim s-w Link to post Share on other sites More sharing options...
Torr Giffard LSWR 1951-71 Posted March 3, 2013 Share Posted March 3, 2013 (edited) Mornin' all, I assume that the postage and packing for any locos that need to be returned will also be refundable? Cheers Dave Edited March 3, 2013 by Torr Giffard LSWR 1951-71 Link to post Share on other sites More sharing options...
Guest jim s-w Posted March 3, 2013 Share Posted March 3, 2013 (edited) No need to assume Dave The OFT guideline is very clear - "Any refund, repair or replacement you arrange with your customer relating to faulty goods must not cause them too much inconvenience and you will have to pay for other costs, for example, collection or delivery.' Cheers Jim Edited March 3, 2013 by jim s-w 1 Link to post Share on other sites More sharing options...
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