DCC Supplies

[Ragtag]

This week I placed an order with this company for the first time. Not only were their prices competitive, I ordered my model and decided to have them chip it before despatch for a change. Item arrived the next day (admittedly I paid a bit more for better postage) and was well-packaged (a couple of detailing parts had come loose in transit - but pretty much unavoidable).

 

Definitely a satisfied customer, and will likely go to them as a first port of call after some mixed experiences at a certain other company. It was quite nice to pick it up out of the box and plonk it onto the track without any fiddling to get the body off (I just wish I'd thought of that when I bought my 153!)

 

Usual disclaimer etc.

[kiwitrains]

Has anybody used the DCC supplies website for checkout in the last few days, I am having problems and no reply to email yet.

 

 

[Robert Davies]

My most recent was 4th January, all fine then. Confirmation email instantaneously.

 

Drop them an email - with read receipt enabled if your program supports it.

 

I have ALWAYS had a response from DCCSupplies within 48 working hours - not entirely helpful to you, but it illustrates my typical experience with them.

 

Or.....

 

Put another way.....

 

I'm more than happy to recommend them to friends and family

 

-Rob

[kiwitrains]

Thanks for that Rob yes I have used them before and had nothing but great service. tried again on the site but cannot get past the wanting shipping info page, will email again.

[kiwitrains]

Two Emails tried again on the site no replies time to go somewhere else I think

[Ragtag]

Have you tried contacting them via phone?

 

0845 224 1601

[kiwitrains]

Why would I pay for a phone call from Australia to the UK when a website is available free (well it normally is)

[Gilbert]

I had 4 attempts at email and website mail plus unanswered phone calls and lack of response to left messages. Its all about one small issue going on with them atm so will await developments before posting further - I may just be unlucky!

Chris

[Oldddudders]

Why would I pay for a phone call from Australia to the UK when a website is available free (well it normally is)

It's not only the cost! The whole idea of a phone in a shop is offensive! You're in the shop being served, with real cash about to be exchanged, and the phone rings - with some nebulous enquirer on the other end, who then takes priority over you, with your actual readies! Insane!

[Jack]

I've never had a problem with them. But then, I've never had to get stuff sorted or contact them.

[MiDAS]

Have always had good service with orders but have had e.mails go unanswered. The net result of lack of communication was that I now purchase from Digitrains who have given first class service, some times cheaper than DCC supplies and always good communications.

Terry

[Softvark]

I've always had very good service from them but their emails did automatically go into my junk/spam folder until I white listed them. Always worth checking that their emails are actually getting to you.

 

Julian

[GWR Man]

I've always had very good service from them but their emails did automatically go into my junk/spam folder until I white listed them. Always worth checking that their emails are actually getting to you.

 

Julian

 

 

Pointless emailing them they according to others here down never reply to them which I have also found a seemingly disregard for customers that email them ,They have not got a good name. Also my contact with Bromsgrove Models wasn't much better as was told out of stock and when asked about delivery,the answer was no idea .I found that a email to the USA company about UK deliveries prompt an immediate reply from them.No wonder the UK is going down the pan if this is their attitude ( that dosn't include shops like Hattons,The Signal Box and Holt Model Railways. However on contacting Digitrains in far of Lincolnshire the reply was swift ,helpful and with suggestion on what to order to save postage costs ,at last somebody that wants business

[melmerby]

It's not only the cost! The whole idea of a phone in a shop is offensive! You're in the shop being served, with real cash about to be exchanged, and the phone rings - with some nebulous enquirer on the other end, who then takes priority over you, with your actual readies! Insane!

 

I would hardly class DCC supplies a shop a la Hattons, Signal Box etc. They are in the back of beyond in darkest Worcestershire selling a specialist range of goods.

 

Keith (Also in darkest Worcestershire!)

[BromsMods]

Also my contact with Bromsgrove Models wasn't much better as was told out of stock and when asked about delivery,the answer was no idea .I found that a email to the USA company about UK deliveries prompt an immediate reply from them.No wonder the UK is going down the pan if this is their attitude

 

With respect, if you got an immediate response from us, we were out of stock and you were told that we had no idea when we would be supplied, that is exactly the situation. It depends what you were enquiring about. Some products are more difficult to get supplied quickly than others - some suppliers/manufacturers will supply the same day the order is placed, others have a long lead time and they don't keep us informed of when we might get supplies, only when we get billed and the shipment is on its way. Our attitude, as you put it, is to be as supportive as far as we can but infortunately we can't do the impossible and won't lie about delivery times if we don't know.

 

Mind you, the response might be proportionate to the tone used on the phone by the customer!!!!!! It might also depend on the time we are contacted - 6.45pm on a Sunday evening does not go down well!!!

[Tony_S]

I get most of my DCC bits and pieces from Bromsgrove Models and have always had excellent service whether the order is small or (for me) large. Out of stock items have arrived followed following notification. The time I had to make a warranty claim was also dealt with very efficiently

 

I've used DCC supplies for Lenz accessories, decoders and connectors. Most orders came through in the time indicated by the email (subject to the mailing method I chose). When there was an out of stock item it followed on shortly after the item was back in stock as indicated on the website. By coincidence I had emailed and received a reply explaining that the item would be posted that day (it was).

 

Tony

[Andy Y]

 Thanks for the measured response there John. I feel it appropriate to point readers toward John's excellent reputation with forum members over a lengthy period.

 

http://www.rmweb.co....msgrove-models/

 

http://www.rmweb.co.....php?f=14&t=374

[Gilbert]

Thanks Andy

I was tempted to do just as you have done. I have had excellent communications and service from Bromsgrove

Chris

[GWR Man]

I would hardly class DCC supplies a shop a la Hattons, Signal Box etc. They are in the back of beyond in darkest Worcestershire selling a specialist range of goods.

 

Keith (Also in darkest Worcestershire!)

 

 

Digitrains runs out of a barn in Deepest Dark Lincolnshire and is also not a shop but is also a specialist supplier of DCC equipment ,it didn't prevent them replying to my email promptly GWR MAN

[GWR Man]

With respect, if you got an immediate response from us, we were out of stock and you were told that we had no idea when we would be supplied, that is exactly the situation. It depends what you were enquiring about. Some products are more difficult to get supplied quickly than others - some suppliers/manufacturers will supply the same day the order is placed, others have a long lead time and they don't keep us informed of when we might get supplies, only when we get billed and the shipment is on its way. Our attitude, as you put it, is to be as supportive as far as we can but infortunately we can't do the impossible and won't lie about delivery times if we don't know.

 

Mind you, the response might be proportionate to the tone used on the phone by the customer!!!!!! It might also depend on the time we are contacted - 6.45pm on a Sunday evening does not go down well!!!

 

It was 9.45 am there was no tone!! as it was an email GWR man

[GWR Man]

With respect, if you got an immediate response from us, we were out of stock and you were told that we had no idea when we would be supplied, that is exactly the situation. It depends what you were enquiring about. Some products are more difficult to get supplied quickly than others - some suppliers/manufacturers will supply the same day the order is placed, others have a long lead time and they don't keep us informed of when we might get supplies, only when we get billed and the shipment is on its way. Our attitude, as you put it, is to be as supportive as far as we can but infortunately we can't do the impossible and won't lie about delivery times if we don't know.

 

Mind you, the response might be proportionate to the tone used on the phone by the customer!!!!!! It might also depend on the time we are contacted - 6.45pm on a Sunday evening does not go down well!!!

 

 

Added to my previous reply at least I did get a reply for which I thank you, I would have like it if you tried to offer me an alternative at the time GWR man

[Pennine MC]

Why would I pay for a phone call from Australia to the UK when a website is available free (well it normally is)

 

Interesting philosophy; do I pay for something that might produce results, or use something for free that clearly doesn't. Discuss

[melmerby]

Digitrains runs out of a barn in Deepest Dark Lincolnshire and is also not a shop but is also a specialist supplier of DCC equipment ,it didn't prevent them replying to my email promptly GWR MAN

 

I was commenting on Oldudders observations about 'phones in shops.

I would expect 'phone calls to be an important part of their business as they are not on a 'high street'

 

I have used both Digitrains and DCC Supplies and from my experience could not say whether one is better or worse than the other.

 

Keith

[BromsMods]

Added to my previous reply at least I did get a reply for which I thank you, I would have like it if you tried to offer me an alternative at the time GWR man

 

If we had a request about the availability of a specific product we would respond about that product. It depends how your email was worded (and as I don't know who you are, or what you were enquiring about, I can't check our emailed response) but we're not in the game of second-guessing customers about what their alternative wishes might be - that's up to you to identify what other products you might be interested in. If you had phoned then it would have been easier for you to discuss your requirements.

[SRman]

Wot? You ain't clairevoyant or a mind-reader, John?? I'm very disappointed in you now!!

 

I do think that GWR man might be expecting a little too much from his email query. Having got a response, he could easily have emailed back with a further query - it's not that difficult. Without wishing to inflame the situation further, I'm firmly on John's side here. DCC Supplies not answering is an issue; Bromsgrove Models answering but not giving the answer desired is not an issue: that's my twopence worth, anyhow.