I'm afraid its the risk you take, in my opinion, when you buy something unseen.
I restrict my purchases to model shops, exhibitions and toy fairs, where I can see and examine the item before I buy.
Ebay and online prices may seem attractive, but can let you down.
I have never used Hattons to buy from online, and only very rarely had to resort to that method of purchase when left with no other option.
On a visit to Liverpool with friends a few weeks ago, we visited Hattons.....I'm afraid it left me cold as a model shop goes. Lack of atmosphere that I am familiar with at other local model shops, and I hardly think you might get offered a cup of tea. The impression I got was that it just about the sale, which is important I accept, but at the expense of any friendly small talk.
This is all just my opinion and impression, as I also accept that the service they offer online is second to none.
Bob
PS......I assume you are from Oz, so you are left with few options ........ good luck.