Sorry OP, idk if you are incapacitated or cant leave your house, but like one or 2 others here, I find it incredible that you have a model shop only 3 miles from your home and you wont go and shop there, but instead send an email. Add to this, youve also got Rails plus others in the same City.
I must say, I often look at pre-owned items on the Hattons website which have contradictory info re spec and price and I dont recall others making a song and dance on here about it. I also wouldnt go to a butchers to buy fruit and veg. If this shop doesnt sell what you want, you shop somewhere else - simples. Personally, I dont get involved if there is any confusion.
As ive said on previous threads about this supplier, they are quite marmite. If I need their services or products, I make a 300 mile round trip to get them. Yes, the shop staff can appear a bit brusque, but I get what I want.
I wish I had a model railway shop within 10 miles of where I live....