I'd no bother with the last two orders I placed not that long ago. You should, if the order was successful, have received an automatic reply with a unique Order No. from sales@phoenix-paints.co.uk Did you create an account to place the order? If you have an account set up you can go in and view the status of any orders that have been placed including any that are outstanding. I have to say the service I got from them was excellent and the orders promptly delivered within a few days. [Edit] Sorry, I hadn't spotted that you had an account set up - if it's not there, it's not been placed, I'd try again after checking / changing your details.