RMweb Gold Enterprisingwestern Posted December 5, 2019 RMweb Gold Share Posted December 5, 2019 It will be interesting to see if I get a print copy! Mike. Link to post Share on other sites More sharing options...
RMweb Gold Argos Posted December 5, 2019 RMweb Gold Share Posted December 5, 2019 8 hours ago, Taz said: I’m a little confused. I thought Gold membership gave you a digital subscription to BRM but i’ve Just received a physical copy of the January mag through the post. Another confused customer here. I don't recall clicking on a print copy option. I have sent an email to the subscription team asking for a switch to the digital version. Link to post Share on other sites More sharing options...
RMweb Gold JohnR Posted December 5, 2019 RMweb Gold Share Posted December 5, 2019 On 02/12/2019 at 15:47, AY Mod said: I'd allow 24-48 hours, if you haven't got it by the end of Wednesday let me know and I'll chase. Hi Andy, I've still not had an email with login details for Exact Editions - looks like a few others havnt either. Link to post Share on other sites More sharing options...
RMweb Gold JohnR Posted December 5, 2019 RMweb Gold Share Posted December 5, 2019 1 hour ago, Argos said: Another confused customer here. I don't recall clicking on a print copy option. I have sent an email to the subscription team asking for a switch to the digital version. 2 hours ago, Angelus said: Likewise, print copy arrived today, which is very nice, but I was expecting digital access instead so I could cancel my Pocketmags subs. Terry 8 hours ago, jaydee007 said: Hi all, New member here who took up the Cyber Monday offer and was expecting digital access to the BRM library. However I have just received a print copy through the post, and after checking my account, this is noted as a print copy. Does the digital access also include print copies? How do I get access to the back issue library? Also the print copy I have has a problem, I can not read past page 115 as all the tops of the pages are still joined together. Is this a normal issue with this magazine? Thanks Jason 8 hours ago, RFS said: And just noticed it did not contain a DVD. I already have a print subscription that expires next month which I will be cancelling. Also not yet received login details for Exact Editions to access the digital editions. 8 hours ago, Taz said: Likewise. Just checked and my account also says print subscription. not that I mind either way, it just wasn’t what I was expecting. (although I have recently completed an exercise where I have gone through decades worth of magazines, retrieving the articles I wanted to keep and binning or giving away the rest). 9 hours ago, RFS said: Me too. When checking on the World of Railways my account shows the subscription as "print". I got a print copy of the January edition as well - but when I was signing up, it asked me which issue I wanted it to start, and the default/earliest option was to start with the February edition, so I wasnt surprised to get the January one in the post. 1 Link to post Share on other sites More sharing options...
Moderators AY Mod Posted December 5, 2019 Moderators Share Posted December 5, 2019 We'll get back to you as soon as possible on this @brmmarketing but it may be necessary to hold fire as we're all at Peterborough tomorrow and over the weekend. 5 Link to post Share on other sites More sharing options...
RMweb Gold Angelus Posted December 5, 2019 RMweb Gold Share Posted December 5, 2019 Ah! Thanks John R. I never thought of that but I yes I ticked the February option too. No doubt Andy and the team will clarify this after the Peterborough dust settles! Link to post Share on other sites More sharing options...
RMweb Gold Bucoops Posted December 5, 2019 RMweb Gold Share Posted December 5, 2019 Me too Selected Feb, and I assume the grey plastic pack I received today is a print copy (not opened it yet) Digital copy is fine for me. Link to post Share on other sites More sharing options...
RMweb Gold JohnR Posted December 6, 2019 RMweb Gold Share Posted December 6, 2019 I too received a January issue in plain grey packaging. Had to open it to prove it wasnt something else!! Does anyone know the best number to call to cancel my print subscription? Link to post Share on other sites More sharing options...
RMweb Gold Taz Posted December 6, 2019 RMweb Gold Share Posted December 6, 2019 I would suggest in the first instance giving Andy a chance to sort this. He may be able to correct all our subscriptions in one go. 1 1 2 Link to post Share on other sites More sharing options...
Moderators AY Mod Posted December 6, 2019 Moderators Share Posted December 6, 2019 I have had a chat with Carly today whilst setting up for Peterborough show and she says she needs to investigate further on Monday but we will resolve this. 3 Link to post Share on other sites More sharing options...
RMweb Gold RFS Posted December 6, 2019 RMweb Gold Share Posted December 6, 2019 (edited) It appears we should have received an email telling us how to access the digital edition but not all of us have. Colin Penfold in the RMWeb Gold forum has posted how to do it. You need to go here - http://www.exacteditions.com/print/britishrailwaymodelling and provide your new subscriber number you were emailed when you first applied, plus your email address and password for future access. Done that now and have access to the digital magazines. You can access them from the link in the RMWeb Gold tab at the top of the screen. Edited December 6, 2019 by RFS 3 Link to post Share on other sites More sharing options...
RMweb Gold D9020 Nimbus Posted December 6, 2019 RMweb Gold Share Posted December 6, 2019 (edited) I have exactly the same issue—sent Andy a PM, but got no reply—now I know why. I’ve tried the method outlined in the previous post and it worked! Still, I don't want the print issues—I've gone digital on most magazines because they take up too much storage space. Edited December 6, 2019 by D9020 Nimbus Added information Link to post Share on other sites More sharing options...
Hroth Posted December 6, 2019 Share Posted December 6, 2019 I got the surprise magazine too, but not the email confirmations or the access info. If this can be sorted out en bloc then it would be great. Link to post Share on other sites More sharing options...
RMweb Gold RFS Posted December 6, 2019 RMweb Gold Share Posted December 6, 2019 5 minutes ago, Hroth said: I got the surprise magazine too, but not the email confirmations or the access info. If this can be sorted out en bloc then it would be great. See my post just above for the access info ….. Link to post Share on other sites More sharing options...
RMweb Gold Enterprisingwestern Posted December 7, 2019 RMweb Gold Share Posted December 7, 2019 Ever wish you'd not started something? Unable to log in on the above page so will wait until the aftermath of Peterborough to contact and sort. Mike. Link to post Share on other sites More sharing options...
Hroth Posted December 7, 2019 Share Posted December 7, 2019 Well........ I've no idea whats going on. I've just got a snailmail communication regarding the direct debit arrangement that I had to create for the RMweb Gold Membership offer. At the time I was surprised that there was no option for a one-off card payment. The BRM subscription mechanism seems to think I've taken out a new subscription to BRM and appears to be hijacking the current arrangement for my paper mag subscription as its using my existing customer reference number rather than a new number for the Gold membership. I can get into the digital archive using my reference number and the link advised above, but there's still been no "official" notification! I'll be interested to see what AY and the team can come up with! Link to post Share on other sites More sharing options...
RMweb Gold Argos Posted December 11, 2019 RMweb Gold Share Posted December 11, 2019 Seems to be sorted now. I received an email from the subscriptions team changing my subscription to electronic and a further one with registration details. Link to post Share on other sites More sharing options...
toolongtoremember Posted December 11, 2019 Share Posted December 11, 2019 Opps, missed the deal, will wait to see what comes out next year 1 Link to post Share on other sites More sharing options...
RMweb Gold Enterprisingwestern Posted December 12, 2019 RMweb Gold Share Posted December 12, 2019 On 05/12/2019 at 19:29, Enterprisingwestern said: It will be interesting to see if I get a print copy! Mike. Well I did, all the way to Spain! Mike. Link to post Share on other sites More sharing options...
RMweb Gold brmmarketing Posted December 12, 2019 Author RMweb Gold Share Posted December 12, 2019 Good morning, Thank you for letting us know you have all received the paper version of January BRM - this is an error in our back office system. Hopefully you have now all received instructions on how to access the digital version via Exact Editions. Please let me know if you haven't and I will get my subscriptions department to do this straight away. Please accept the January paper issue with our compliments. Kind regards Carly. 1 2 Link to post Share on other sites More sharing options...
RMweb Gold Bucoops Posted December 12, 2019 RMweb Gold Share Posted December 12, 2019 Hi Carly, I've not had any email instructions yet Thank you. Link to post Share on other sites More sharing options...
RMweb Gold Taz Posted December 12, 2019 RMweb Gold Share Posted December 12, 2019 Likewise, nothing received here either. My World of Railways account still shows my subscription as print. Link to post Share on other sites More sharing options...
RMweb Gold JohnR Posted December 12, 2019 RMweb Gold Share Posted December 12, 2019 10 hours ago, brmmarketing said: Good morning, Thank you for letting us know you have all received the paper version of January BRM - this is an error in our back office system. Hopefully you have now all received instructions on how to access the digital version via Exact Editions. Please let me know if you haven't and I will get my subscriptions department to do this straight away. Please accept the January paper issue with our compliments. Kind regards Carly. Hi, I havnt received instructions either, but not to worry as others have already informed me how to do so. However, I have a paper subscription I would like to cancel as I have now signed up for this - how do I do so? Link to post Share on other sites More sharing options...
Hroth Posted December 12, 2019 Share Posted December 12, 2019 Carley, I've not had any email contact at all. Nothing after completing the RMweb Gold order No instructions on how to access the digital version via Exact Editions (though I've been able to do so from info posted above) I did receive a letter confirming the direct debit instruction, but it appears to refer to a print subscription. I've just looked at my World of Railways account and the order referring to the Gold membership is still listed as Print. Could you please sort this out? Link to post Share on other sites More sharing options...
RMweb Gold brmmarketing Posted December 13, 2019 Author RMweb Gold Share Posted December 13, 2019 Good morning, our subscriptions department will be re sending the emails out with your instructions on how to access the digital version today. Kind regards Carly 1 Link to post Share on other sites More sharing options...
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