Blackeunos Posted March 16, 2018 Share Posted March 16, 2018 (edited) Hi All, Being new to the hobby and to web dealers I wondered if anyone has had any dealings with Direct Train Spares at Burnley? I ordered some DCC sockets almost a fortnight ago and despite Phoning I have not had them. I spoke last Saturday to be told "in the Post" I have thought I would leave until Monday and then log a case with Paypal. The purpose of this note is really to see if I am just unlucky or are they a bad dealer? I suppose I am just spoiled by Track Shack and Hattons who dispatch so rapidly. Over to you guys. Edited March 17, 2018 by Blackeunos Link to comment Share on other sites More sharing options...
rob D2 Posted March 16, 2018 Share Posted March 16, 2018 I've never heard of them, which doesn't bode well, so I've heard of most Link to comment Share on other sites More sharing options...
40F Posted March 16, 2018 Share Posted March 16, 2018 Or the post office has lost them ---------------- it is not unknown you know Link to comment Share on other sites More sharing options...
RMweb Gold TheSignalEngineer Posted March 16, 2018 RMweb Gold Share Posted March 16, 2018 (edited) I've never heard of them, which doesn't bode well, so I've heard of mostI haven't used for mail order but they are regulars at shows around the north. Last saw them at Macclesfield a few days ago. Edit name is Direct Train Spares if you are referring to the people I think you are. Edited March 16, 2018 by TheSignalEngineer Link to comment Share on other sites More sharing options...
10000 Posted March 16, 2018 Share Posted March 16, 2018 Had a look at the website. Its a long time since I bought from someone in Burnley but I do remember it was a better site than that. It does seem to be the same company as the rolling road is the same as the one I got. I found the box and it is the same web address. So I received my items. Link to comment Share on other sites More sharing options...
RMweb Gold TheSignalEngineer Posted March 16, 2018 RMweb Gold Share Posted March 16, 2018 Their website says they only post on Monday and Friday. Given that Burnley was almost cut off by snowdrifts for several days and the state of the post in the northwest for over a week during the bad weather it's probably still travelling. I heard yesterday that a greetings card posted in the area 10 days ago had just been delivered in Bedford. Link to comment Share on other sites More sharing options...
Blackeunos Posted March 17, 2018 Author Share Posted March 17, 2018 Hi, Thanks for all the comments which I do take on board and yes my mistake it is direct train spares not supplies, however the reason I was adding this note was simply that shops should not send emails saying goods are dispatched when they aren't. The email was sent the Tuesday after ordering and when I hadn't received by Saturday I spoke to Ian Pembeton (the owner) who told me that no he hadn't dispatched because he had been ill and not been out and that now had posted on his way to Macclesfield. When it gets to this stage you don't know whether to believe or not. However it certainly means I would not order from him again. Link to comment Share on other sites More sharing options...
woodenhead Posted March 17, 2018 Share Posted March 17, 2018 I have bought off him at the Wigan show and when I didn't know what I was buying he did give me advice which reduced what he sold me by half. So I think this is more likely an honest mistake than a deliberate one but you are correct you not should say something is in the post when it isn't. Link to comment Share on other sites More sharing options...
Butler Henderson Posted March 17, 2018 Share Posted March 17, 2018 Hi, Thanks for all the comments which I do take on board and yes my mistake it is direct train spares not supplies, however the reason I was adding this note was simply that shops should not send emails saying goods are dispatched when they aren't. Some pc systems log an item as being dispatched when the postage label is printed. I would not read too much into auto generated emailed messages and believe what he has told you. As it states on the web site "We are a small family run business" and if the main person running has been unwell there will be a delay. Link to comment Share on other sites More sharing options...
40F Posted March 17, 2018 Share Posted March 17, 2018 I've never heard of them, which doesn't bode well, so I've heard of most And your point is ?? Link to comment Share on other sites More sharing options...
rob D2 Posted March 17, 2018 Share Posted March 17, 2018 And your point is ?? Obvious I'd think Link to comment Share on other sites More sharing options...
RMweb Premium newbryford Posted March 17, 2018 RMweb Premium Share Posted March 17, 2018 And your point is ?? He needs to get out more....... I'm quite sure that I've never heard of numerous traders across the southern exhibition circuit. As said above, they are regulars across the northern exhibition scene and I've bought numerous items from him at exhibitions with no problems whatsoever. Cheers, Mick Link to comment Share on other sites More sharing options...
Guest teacupteacup Posted March 17, 2018 Share Posted March 17, 2018 Bought from them many times both mail order and at shows, very helpful which ensures my repeat business Link to comment Share on other sites More sharing options...
Steamport Southport Posted March 18, 2018 Share Posted March 18, 2018 (edited) I don't know what ever happened to patience. I wouldn't even consider chasing up an order until well after the usual 28 days. You've got to remember that most outlets are small one man bands not multinational corporations. Even Hattons have dozens of people working for them so can get orders dispatched reasonably quickly. But sometimes even that goes wrong like the recent "stocktake" problems. Anyway. Isn't this Model Spares of Burnley under a different name? If so, they were a very good company and I wouldn't hesitant to use them. Jason Edited March 18, 2018 by Steamport Southport 1 Link to comment Share on other sites More sharing options...
Pete the Elaner Posted March 18, 2018 Share Posted March 18, 2018 (edited) I've never heard of them, which doesn't bode well, so I've heard of most A conversation from a few years sago: 1. Nakamichi Dragon is supposed to be the best tape desk available 2. I've never heard of Nakamichi so they must be rubbish. 1. You've heard of Goodmans, that doesn't meant they are any good. Edited March 18, 2018 by Pete the Elaner Link to comment Share on other sites More sharing options...
RMweb Gold Oldddudders Posted March 18, 2018 RMweb Gold Share Posted March 18, 2018 A conversation from a few years sago: 1. Nakamichi Dragon is supposed to be the best tape desk available 2. I've never heard of Nakamichi so they must be rubbish. 1. You've heard of Goodmans, that doesn't meant they are any good. Ooh - Nakamichi! I had - still have - a CR3E, but the Dragon was three times the price! Link to comment Share on other sites More sharing options...
RMweb Gold TheSignalEngineer Posted March 18, 2018 RMweb Gold Share Posted March 18, 2018 (edited) Ooh - Nakamichi! I had - still have - a CR3E, but the Dragon was three times the price!Ours is still running after about 30 years. Excellent machines. Edited March 18, 2018 by TheSignalEngineer 1 Link to comment Share on other sites More sharing options...
40F Posted March 18, 2018 Share Posted March 18, 2018 Obvious I'd think Really Link to comment Share on other sites More sharing options...
RMweb Premium newbryford Posted March 18, 2018 RMweb Premium Share Posted March 18, 2018 Anyway. Isn't this Model Spares of Burnley under a different name? If so, they were a very good company and I wouldn't hesitant to use them. Jason No - a very different setup. Direct Train Spares primarily sells electrical/electronic bits. Modelspares was mainly spare parts for Hornby etc. Used to be run by Barry ? who had Model Rail at Duke Bar between Burnley and Nelson. He used to go to Hornby at Margate with his car and trailer and load it with as much as he could carry! It all changed when Hornby moved production to China and didn't have the same spares pool. He sold the shop and moved to Ullapool, but eventually returned to Hapton - between Burnley and Accrington. I called in there a couple of times and remember he had piles of Networker bodies...... Cheers, Mick Link to comment Share on other sites More sharing options...
RMweb Premium Pannier Tank Posted March 18, 2018 RMweb Premium Share Posted March 18, 2018 (edited) Their Website http://www.directtrainspares-burnley.co.uk/stockists.html Edited March 19, 2018 by Pannier Tank Link to comment Share on other sites More sharing options...
RMweb Gold ruggedpeak Posted March 18, 2018 RMweb Gold Share Posted March 18, 2018 (edited) Their Website http://www.directtrainspares-burnley.co.uk/stockists.html Link seems to have been changed and getting a 404. This one seems to work. http://www.directtrainspares-burnley.co.uk/stockists.html Edited March 18, 2018 by ruggedpeak Link to comment Share on other sites More sharing options...
Pete the Elaner Posted March 20, 2018 Share Posted March 20, 2018 I placed an order with Direct Train Spares last Friday. It got posted almost immediately & arrived yesterday (Monday). I was impressed with that. Link to comment Share on other sites More sharing options...
spice1977 Posted March 20, 2018 Share Posted March 20, 2018 I've ordered from them quite a few times for bits and bobs and never had any issues with them. Link to comment Share on other sites More sharing options...
Blackeunos Posted March 20, 2018 Author Share Posted March 20, 2018 I think you guys must be more lucky than me I cant even get him to return phone calls or emails Link to comment Share on other sites More sharing options...
Blackeunos Posted March 23, 2018 Author Share Posted March 23, 2018 Just a quick update to say despite no replies to phone or emails from Ian Pemberton a message from Paypal to say my payment has been refunded. So good outcome in the end, however 0 for customer service, all it takes is a quick email to say sorry for the issues. Link to comment Share on other sites More sharing options...
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