RMweb Gold Bucoops Posted November 13, 2022 RMweb Gold Share Posted November 13, 2022 I assume this may be why my one from Kernow hasn't been invoiced and despatched yet (I messaged them a few days back and unusually no reply so far). Hugely frustrating for you guys :( Link to comment Share on other sites More sharing options...
Edge Posted November 15, 2022 Share Posted November 15, 2022 On 10/11/2022 at 17:00, Coldgunner said: @rapidoandy I've yet to send mine off, is there a deadline for sending it back or can I hang on until the parts are in stock for a quick turnaround? my guess on this is that the longer you wait to send it, the longer until it comes back. As I understand what is happening, waiting for supplies is only one factor in the turnaround and the majority of the time the model spends away will be determined by the Labour involved in getting the corrections made to the lighting circuit. For my part, sending it off as soon as possible is the best bet to get it back quickly 1 Link to comment Share on other sites More sharing options...
RMweb Gold Bucoops Posted November 16, 2022 RMweb Gold Share Posted November 16, 2022 On 13/11/2022 at 03:46, Bucoops said: I assume this may be why my one from Kernow hasn't been invoiced and despatched yet (I messaged them a few days back and unusually no reply so far). Hugely frustrating for you guys :( Had to message them again but all sorted now - will patiently await the modified version :) Link to comment Share on other sites More sharing options...
Philip Jackson Posted November 26, 2022 Share Posted November 26, 2022 I'd like to get a OO one in the RTC livery 1 1 Link to comment Share on other sites More sharing options...
atom3624 Posted December 12, 2022 Share Posted December 12, 2022 Anyone had theirs returned yet? Mine was sent back a month ago - no response or sign of anything!! Al. Link to comment Share on other sites More sharing options...
RMweb Gold Corbs Posted December 13, 2022 RMweb Gold Share Posted December 13, 2022 9 hours ago, atom3624 said: Anyone had theirs returned yet? Mine was sent back a month ago - no response or sign of anything!! Al. They are waiting for the replacement PCBs to get to the warehouse before they can swap them in. When the recall happened it was a matter of urgency to prevent people using the model and risking damage. 1 2 Link to comment Share on other sites More sharing options...
Edge Posted December 13, 2022 Share Posted December 13, 2022 9 hours ago, atom3624 said: Anyone had theirs returned yet? Mine was sent back a month ago - no response or sign of anything!! Al. the timeframe given at time of return was 8-10 weeks and by my reckoning we are about five weeks out from the day of the recall announcement. That timeframe was also a ‘best estimate’ at the time, there are potential for more delays which couldn’t be foreseen. 2 Link to comment Share on other sites More sharing options...
atom3624 Posted December 13, 2022 Share Posted December 13, 2022 Thanks. Didn't know if I'd missed something. Looking at early February '23 at that rate, and with the Festive Fiasco at full bore now. Al. Link to comment Share on other sites More sharing options...
Wickham Green too Posted December 14, 2022 Share Posted December 14, 2022 Hopefully all sorted before the Chinese Festive Fiasco can have an effect. Link to comment Share on other sites More sharing options...
CUCKOO LINE Posted December 14, 2022 Share Posted December 14, 2022 Probably safer staying at Rapido at the moment if delivery chaos and confusion is to be believed. 1 1 Link to comment Share on other sites More sharing options...
Pint of Adnams Posted December 15, 2022 Share Posted December 15, 2022 E-mail received today from Hattons advising 'Our latest information from the supplier suggests this item will arrive with us between January 2023 & March 2023'. I'm in the position of having ordered through Hattons for my 'Trunk' so Hattons organised the return to Rapido following the recall. Link to comment Share on other sites More sharing options...
Matabiau Posted December 18, 2022 Share Posted December 18, 2022 Still no news for overseas returns? Mine hasn't moved from the dining room table since it arrived (other than to sneak a peek at it and drool of course). At this rate it will have pride of place at my christmas dinner. Link to comment Share on other sites More sharing options...
RMweb Premium RapidoCorbs Posted December 18, 2022 RMweb Premium Share Posted December 18, 2022 2 hours ago, Matabiau said: Still no news for overseas returns? Mine hasn't moved from the dining room table since it arrived (other than to sneak a peek at it and drool of course). At this rate it will have pride of place at my christmas dinner. We are currently asking overseas buyers to hold off on sending them back. Apologies for the wait, we understand it is frustrating. I believe (although Andy may correct me) that the PCBs are in transit from China to the UK. 1 1 Link to comment Share on other sites More sharing options...
Matabiau Posted December 18, 2022 Share Posted December 18, 2022 Thanks for the update, it was anything but a rant on my part! It will make a fantastic centre piece for my Christmas table, red is a perfect colour! Link to comment Share on other sites More sharing options...
Edge Posted December 23, 2022 Share Posted December 23, 2022 Just got this update from Rapido in their end of year newsletter 1 1 2 1 Link to comment Share on other sites More sharing options...
rapidoandy Posted December 23, 2022 Author Share Posted December 23, 2022 Progress is being made! It’s going to take a little time but we are on the home straight. To give everyone an idea of what we have to do - The PCBs arrive as produced in blocks of 10 - these need cutting apart and the ends removing. Car needs unboxing. Body removed PCB removed PCB installed Contact spring checked Body reassembled Test electronics Visual check and rectify any other faults Box model Complete paperwork. Repeat 2999 more times… Sort shipping. All is done by hand and it is taking time but progress is being made. I might even work over Christmas to progress it… Happy Christmas everyone. Andy 4 4 2 6 Link to comment Share on other sites More sharing options...
RMweb Gold PaulRhB Posted December 23, 2022 RMweb Gold Share Posted December 23, 2022 1 hour ago, rapidoandy said: All is done by hand and it is taking time but progress is being made. I might even work over Christmas to progress it Gawd have a break, enough of us have to work it, and that’s said by someone waiting for Derails to get their batch back. Dad is getting a nice photo of it for Xmas as he’s more than happy to wait and it’ll give them an excuse for another visit when it arrives 😆 1 Link to comment Share on other sites More sharing options...
Ollie K Posted December 23, 2022 Share Posted December 23, 2022 14 minutes ago, rapidoandy said: Progress is being made! It’s going to take a little time but we are on the home straight. To give everyone an idea of what we have to do - The PCBs arrive as produced in blocks of 10 - these need cutting apart and the ends removing. Car needs unboxing. Body removed PCB removed PCB installed Contact spring checked Body reassembled Test electronics Visual check and rectify any other faults Box model Complete paperwork. Repeat 2999 more times… Sort shipping. All is done by hand and it is taking time but progress is being made. I might even work over Christmas to progress it… Happy Christmas everyone. Andy Thanks for all you’re doing, and the updates. I for one would be happy to wait a little longer - you guys all deserve a break! 1 1 Link to comment Share on other sites More sharing options...
RMweb Gold Bucoops Posted December 23, 2022 RMweb Gold Share Posted December 23, 2022 Presumably they come apart the same as the originals? I'd be happy to DIY the swap :) 1 Link to comment Share on other sites More sharing options...
RMweb Gold Watto1990 Posted January 6, 2023 RMweb Gold Share Posted January 6, 2023 Mine just arrived back from Rapido! Link to comment Share on other sites More sharing options...
Edge Posted January 6, 2023 Share Posted January 6, 2023 Yup, just got mine back today as well 3 Link to comment Share on other sites More sharing options...
RMweb Premium RapidoCorbs Posted January 6, 2023 RMweb Premium Share Posted January 6, 2023 (edited) DYNO CAR UPDATE (reposting this from social media in case anyone has missed it). We have managed to replace the faulty PCBs in all of the dynamometer cars that have been sent to us, these will be sent back to customers over the next few days. International customers - we will be getting in touch imminently regarding the repairs. If you have a 2nd run dyno car that you haven't sent in yet, please fill in the recall form here:https://rapidotrains.co.uk/recall/ Edited January 6, 2023 by RapidoCorbs 5 2 Link to comment Share on other sites More sharing options...
RMweb Premium E100 Posted January 6, 2023 RMweb Premium Share Posted January 6, 2023 Well done. Just received mine back today as well. You should all receive a hearty pat on the back for how well you have sorted this problem both as promptly and professionally as possible whilst being human about it. It has given me a lot of confidence going forward to give you more of my hard earned money knowing that any fault may be dealt with in this manner. 2 2 1 Link to comment Share on other sites More sharing options...
Ollie K Posted January 6, 2023 Share Posted January 6, 2023 Well that was a very pleasant surprise this morning, apart from a very confused exchange with the postman, insisting it couldn't be a package for me as I'd adamantly not ordered anything recently! Thanks very much indeed Rapido. Hope the sponge tiling for the lorry unloading bay floor is coming along nicely... 1 Link to comment Share on other sites More sharing options...
Trevor Hammond Posted January 6, 2023 Share Posted January 6, 2023 1 hour ago, RapidoCorbs said: DYNO CAR UPDATE (reposting this from social media in case anyone has missed it). We have managed to replace the faulty PCBs in all of the dynamometer cars that have been sent to us, these will be sent back to customers over the next few days. International customers - we will be getting in touch imminently regarding the repairs. If you have a 2nd run dyno car that you haven't sent in yet, please fill in the recall form here:https://rapidotrains.co.uk/recall/ Does this include the models to retailers as mine was recalled from my retailer before I had a chance to collect it? Link to comment Share on other sites More sharing options...
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