RMweb Premium Coryton Posted October 31, 2017 RMweb Premium Share Posted October 31, 2017 Well next day delivery is not yet back to normal as of today!! I require to know when deliveries will be received, so I always use next day delivery, I spoke to them today to ask when it would be reinstated , they could not tell me, but said if I order I would get notification of despatch, however that is of little use to me as I place my orders the DAY BEFORE I know someone will actually be at home , once again they have lost another order. to their competition Its getting to the stage now where I will not even bother to consider them, sad really I placed 43 orders in 2016, not checked this years total yet Frustrating...but surely better than them offering next day delivery when they know they won't be able to do so? Link to comment Share on other sites More sharing options...
Stevelewis Posted October 31, 2017 Share Posted October 31, 2017 Frustrating...but surely better than them offering next day delivery when they know they won't be able to do so? The question is WHY what has suddenly altered>? Also worth pointing out that their press adverts specify they do next day delivery at a premium cost and their homepage shipping info still states the same I know it sounds a bit petty to complain, but when dealing with a supplier for well over 40 years it is all very disappointing. Link to comment Share on other sites More sharing options...
irishmail Posted October 31, 2017 Share Posted October 31, 2017 I have been refunded for an item that I ordered just over two weeks ago. When I placed the order it stated that 10 or more were in stock, subsequent enquires via the Hatton's live chat was told the item was still on a pallet at their other warehouse. It transpires that the item was not in stock at all!. Link to comment Share on other sites More sharing options...
RMweb Gold tetsudofan Posted October 31, 2017 RMweb Gold Share Posted October 31, 2017 Hattons do seem to be screwed-up at the moment but one process that does seem to be operating perfectly is the money charging process. My order has progressed as follows: Friday: 27/10 15:40 Order Confirmation received 27/10 17:07 Order processed, money taken Monday: 30/10 11:58 Order packed and put in parcel 30/10 17:50 DPD advise parcel to be delivered on 31/10 30/10 18:06 Update from Hattons/DPD that parcel label created (NB: never got that type of message before) Today, Tuesday: 31/10 09:45 DPD advise parcel is delayed 31/10 17:15 Tracked parcel on DPD website and advised that parcel still not yet received No communications received from Hattons today so just phoned them and they confirmed that they still have the order and that it won't be ready for despatch for a few days. Seems as though their automated system assumes that all orders once picked are shipped...... To be honest I did not expect the order to be fulfilled as quickly as they advised me so the prolonged wait is no big problem but telling me that it has been despatched when it hasn't is a no-no. Keith Link to comment Share on other sites More sharing options...
royaloak Posted October 31, 2017 Share Posted October 31, 2017 I am sure people would rather go back to the 'within 10 working days' deliveries that we used to enjoy! Link to comment Share on other sites More sharing options...
davefromacrossthepond Posted October 31, 2017 Share Posted October 31, 2017 I am sure people would rather go back to the 'within 10 working days' deliveries that we used to enjoy! My first mail order experience was "six to eight weeks for delivery." lol Link to comment Share on other sites More sharing options...
woodenhead Posted October 31, 2017 Share Posted October 31, 2017 The question is WHY what has suddenly altered>? Also worth pointing out that their press adverts specify they do next day delivery at a premium cost and their homepage shipping info still states the same I know it sounds a bit petty to complain, but when dealing with a supplier for well over 40 years it is all very disappointing. Disappointing is the word, it's temporary and as others are showing Hattons are still not firing on all cylinders with order processing so they are ensuring you're not wasting your money on something they cannot fulfil, you might go elsewhere but i guess that's the price they have to pay until things return to normal I am sure people would rather go back to the 'within 10 working days' deliveries that we used to enjoy! Youngster, I remember 'Please allow 28 days for delivery of mail order items' 1 Link to comment Share on other sites More sharing options...
Stevelewis Posted October 31, 2017 Share Posted October 31, 2017 (edited) Disappointing is the word, it's temporary and as others are showing Hattons are still not firing on all cylinders with order processing so they are ensuring you're not wasting your money on something they cannot fulfil, you might go elsewhere but i guess that's the price they have to pay until things return to normal Youngster, I remember 'Please allow 28 days for delivery of mail order items' The point I am trying to make is why change something that was working well, As a frequent Hattons orderer , by that I mean up to the beginning of the current issues ie pre stocktaking I ordered items at least once weekly sometimes more frequently , as I order for a group of modellers these orders were usually multi product orders, I cannot recall any problems with listed items being unavailable all of a sudden after my order was actually placed nor were there any problems with delayed deliveries. All orders arriving on time I had been very happy with their service I am unsure why a stocktake should cause disruption to service, being employed in the retail trade all my working life I am familiar with stock taking procedures both in single unit retailers and multiple organisations, and have never known a stocktake to be disruptive in that business was lost. I have not stopped supporting Hattons and if the system returns to normal I will order from them, ---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- Footnote 28 days for delivery would that have been RAILMAIL of WATFORD?? Edited October 31, 2017 by Stevelewis Link to comment Share on other sites More sharing options...
woodenhead Posted October 31, 2017 Share Posted October 31, 2017 Footnote 28 days for delivery would that have been RAILMAIL of WATFORD?? Can't remember but it was from the time you looked at an advert in the Modeller or Constructor, made a list of what you wanted and then rang them up with your order. Link to comment Share on other sites More sharing options...
RMweb Gold Colin_McLeod Posted October 31, 2017 RMweb Gold Share Posted October 31, 2017 Ah. The new fangled telephone thingy. 2 Link to comment Share on other sites More sharing options...
royaloak Posted October 31, 2017 Share Posted October 31, 2017 Youngster, Thank you! Its been a few years since I was called that. 1 Link to comment Share on other sites More sharing options...
Stevelewis Posted October 31, 2017 Share Posted October 31, 2017 Ah. The new fangled telephone thingy. You had a Telephone!!!!!!!!! Luxury.........we had to go down the road to the Phone Box and put money in a slot and press button A Link to comment Share on other sites More sharing options...
woodenhead Posted October 31, 2017 Share Posted October 31, 2017 Anyone remember the BT Card that allowed you to make phone calls from boxes and charge them to your home number? Link to comment Share on other sites More sharing options...
RMweb Gold adb968008 Posted October 31, 2017 RMweb Gold Share Posted October 31, 2017 Anyone remember the BT Card that allowed you to make phone calls from boxes and charge them to your home number?I remember they never worked (white credit ca4d sized thingy with about 18 numbers on it before you could dial the number you wanted).Telegrams were easier. Link to comment Share on other sites More sharing options...
Porcy Mane Posted October 31, 2017 Share Posted October 31, 2017 You had a Telephone!!!!!!!!! Luxury.........we had to go down the road to the Phone Box and put money in a slot and press button A and when Mr Hatton hung up pressing button B didn't return the unused 2d's P Link to comment Share on other sites More sharing options...
davefromacrossthepond Posted November 1, 2017 Share Posted November 1, 2017 And payment was only by check (I believe y'all spell that cheque(?)) or postal money order. Link to comment Share on other sites More sharing options...
The Blue Streak Posted November 1, 2017 Share Posted November 1, 2017 Hatton's Dave did post here a few pages back, the reasons that next day delivery had been suspended for the short term. They seemed fairly reasonable to Me. I CBA looking for it now to give a direct link, but it's there somewhere. From what I understand, it will be reinstated when things have all been sorted out soon. A workmates 10 year old daughter is on the transplant list waiting for a kidney. But sadly it appears next day delivery has been unavailable for her for quite sometime. I think at this point She would be happy with a next month delivery. I'm Not having a shot at anybody, just trying to put a bit of perspective back into the thread. It's just Toy Trains Gents, nothing to get wound up about. 1 Link to comment Share on other sites More sharing options...
RMweb Gold Budgie Posted November 1, 2017 RMweb Gold Share Posted November 1, 2017 You had a Telephone!!!!!!!!! Luxury.........we had to go down the road to the Phone Box and put money in a slot and press button A We used to go down the road to the phone box. If you used the receiver rest to "dial" your number the phone call was free. Link to comment Share on other sites More sharing options...
Stevelewis Posted November 1, 2017 Share Posted November 1, 2017 We used to go down the road to the phone box. If you used the receiver rest to "dial" your number the phone call was free. The GPO caught on to that one quite quickly, I saw a couple of instances in the Manchester area, when waiting to use a call box when the user was tapping out the number on the receiver rest, and in a very short time a police mini van raced up and apprehended the person. Notes: GPO = General Post Office the then name for the Telephone company, Mini Van was usually the transport for the police for a while, in the Manchester suburbs! Link to comment Share on other sites More sharing options...
RMweb Gold Colin_McLeod Posted November 1, 2017 RMweb Gold Share Posted November 1, 2017 It's just Toy Trains Gents, nothing to get wound up about. They don't need wound up anymore. They use electricity. BTW why is it that when a thread gets serious about some aspect of model railways there is often someone who will belittle the hobby by saying something like "It's just toy trains"? Link to comment Share on other sites More sharing options...
Stevelewis Posted November 1, 2017 Share Posted November 1, 2017 They don't need wound up anymore. They use electricity. BTW why is it that when a thread gets serious about some aspect of model railways there is often someone who will belittle the hobby by saying something like "It's just toy trains"? Toy trains usually look like Toys, Model Railways tend to resemble as closely as possible the prototype they are modelled on Link to comment Share on other sites More sharing options...
woodenhead Posted November 1, 2017 Share Posted November 1, 2017 Well I got a picking email from Hattons last night with a tracking number and I have located my parcel this morning in the North West, delivery looks set for tomorrow. 1 Link to comment Share on other sites More sharing options...
The Blue Streak Posted November 1, 2017 Share Posted November 1, 2017 (edited) They don't need wound up anymore. They use electricity. BTW why is it that when a thread gets serious about some aspect of model railways there is often someone who will belittle the hobby by saying something like "It's just toy trains"? Colin. You have singled out one line from My post and removed the context in which it was given. A) Please observe Smiley Face B) They are little versions of 1:1 subjects and We play with them for relaxation or fun, they are in fact toys. This does not belittle them any more than when My motorcycle or other such niceties are referred to as toys. I am secure in the knowledge that what I work with day to day are Trains, but what I like to mess around with in My down time are Toys, it doesn't matter if it's Model Railways, Motorcycles or records The point I was trying to make is that people are getting there knickers in a knot about not being able to get their models / toys / trains the following day and really it's getting a bit tiring hearing the same old moans over and over when perfectly good explanations have been made as to why this is currently not the case. Edited November 1, 2017 by The Blue Streak Link to comment Share on other sites More sharing options...
The Blue Streak Posted November 1, 2017 Share Posted November 1, 2017 (edited) Toy trains usually look like Toys, Model Railways tend to resemble as closely as possible the prototype they are modelled on You'll have none left, Toy's / Models or otherwise, if you keep tossing them out of your pram with your mock outrage at not being able to get your new ones the next day. Cheer up Brother ! Edited November 1, 2017 by The Blue Streak Link to comment Share on other sites More sharing options...
amdaley Posted November 1, 2017 Share Posted November 1, 2017 Perhaps one persons toy is another persons model or the other way around To me a toy is something which bears no real resemblance to a prototype item while a model is a scale replica of a prototype item. That is it looks like a small version of the real thing. in other news I ordered two locos from Hattons in the early hours of this morning to be delivered by DPD couriers two day delivery to ireland. So far I've had an Order Confirmation email, an Order Processed email & an Order Packed into one parcel email with a tracking number. All within seven hours. Looking good so far. The test will be when the tracking number shows up on DPD's tracking system 2 Link to comment Share on other sites More sharing options...
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