damo2929 Posted November 8, 2014 Share Posted November 8, 2014 I ordered a P2 with TTS from these and they was very good with customer service keeping me updated with my order and I even got my p2 TTS in September from the 1st batch. Recommended. Link to post Share on other sites More sharing options...
Anthony Posted November 25, 2015 Share Posted November 25, 2015 I, too, have had excellent service form Derails; extremely good value for a Hornby D16/3, very prompt and good communication. Also most helpful with some hard-to-obtain bits and pieces. Thoroughly recommended - no connection with the business. Anthony Link to post Share on other sites More sharing options...
RMweb Gold Derails Models Posted November 25, 2015 RMweb Gold Share Posted November 25, 2015 Thankyou for the kind comments much appreciated. Link to post Share on other sites More sharing options...
RMweb Gold Ian Hargrave Posted March 2, 2016 RMweb Gold Share Posted March 2, 2016 Thankyou for the kind comments much appreciated. And here's one more....for unstinting efforts to fulfil an order and for keeping me informed of the difficulties he was experiencing. Outstanding customer care. Link to post Share on other sites More sharing options...
nigel newling Posted March 2, 2016 Share Posted March 2, 2016 And here's one more....for unstinting efforts to fulfil an order and for keeping me informed of the difficulties he was experiencing. Outstanding customer care. ... and I can endorse that statement - probably over the same supply issue. :-) I will definitely be coming back with my future modelling needs. Link to post Share on other sites More sharing options...
RMweb Gold TheSignalEngineer Posted March 3, 2016 RMweb Gold Share Posted March 3, 2016 Got my parcel this morning, good service and cheaper than a well-known tin shed. Will definitely check here when I am looking for my future purchases. Link to post Share on other sites More sharing options...
RMweb Gold Ian Hargrave Posted March 3, 2016 RMweb Gold Share Posted March 3, 2016 Likewise....just delivered.Thanks. Link to post Share on other sites More sharing options...
Black 5 Bear Posted March 3, 2016 Share Posted March 3, 2016 Derails are without doubt one of the best UK retailers out there. Having purchased quite a few items over the last 18 months, I can confirm that they are helpful, efficient and very customer focused. Always a pleasure to deal with Little Dan and Big Dan !!!!!, Link to post Share on other sites More sharing options...
RMweb Gold Derails Models Posted June 13, 2016 RMweb Gold Share Posted June 13, 2016 Hi all, we've got a special offer specifically for members of RMWeb that we're launching today - the first six members to order one of the new Hornby Q6's online or on the phone from us and post "RMWeb" and their username into our order comments section will have their postage refunded when the money is taken! Just a thankyou to the membership for having us around! 4 Link to post Share on other sites More sharing options...
RMweb Premium Mallard60022 Posted July 15, 2016 RMweb Premium Share Posted July 15, 2016 Heads up for Derails. Great deal and excellent pre posting service from this shop. Recommended. Hornby Radial, (fully run in and tested) on its way in a couple of weeks as requested. Phil 1 Link to post Share on other sites More sharing options...
coachmann Posted July 15, 2016 Share Posted July 15, 2016 Yup, good service from Derails. 1 Link to post Share on other sites More sharing options...
RMweb Premium Mallard60022 Posted July 15, 2016 RMweb Premium Share Posted July 15, 2016 I know I'm always asleep but I had not heard of this shop until a few days ago. Glad I found it and added it to my list of try first places. Phil Link to post Share on other sites More sharing options...
RMweb Gold grandadbob Posted August 7, 2016 RMweb Gold Share Posted August 7, 2016 I used them for the first time a couple of days ago and bought 3 Maunsell coaches from them at a very good price. Well packed, prompt delivery and both Dans very helpful and friendly on the phone. Link to post Share on other sites More sharing options...
Cradley Bridge Posted August 26, 2016 Share Posted August 26, 2016 I've used them a couple of times now for 009 stock - prices, service and delivery have been brilliant! Link to post Share on other sites More sharing options...
RMweb Gold ruggedpeak Posted September 3, 2016 RMweb Gold Share Posted September 3, 2016 Ordered the new Hornby ATW 153 from Derails the other day online, arrived today having been tested by Little Dan. Fab price, great service. Thanks. Will run with my Hornby ATW 67 & DVT set and my Realtrack Tom Jones 143 1 Link to post Share on other sites More sharing options...
jamesg Posted October 29, 2016 Share Posted October 29, 2016 Dan phoned me the other day to let me know that the item I had ordered was out of stock in a particular livery - no problem as he organised a replacement over the phone and sent the parcel the same day. Thanks for the excellent communication and attention to detail. 2 Link to post Share on other sites More sharing options...
chris bales Posted December 2, 2016 Share Posted December 2, 2016 Pleasure to highly recommend Derails. Fast delivery top packing. Emailed and Text me delivery time and tested loco before posting. Superb Link to post Share on other sites More sharing options...
No Decorum Posted December 3, 2016 Share Posted December 3, 2016 I am a first time customer. Derails was the only retailer I could find (apart from Hatton’s and Rails) selling Gresley Commemorative items separately and the price undercut the big boys by a substantial margin. I was concerned about the bent running plate on the A3 which has been reported. Nothing was too much trouble for Little Dan. He e-mailed me twice with photographs to help me make my mind up. The A3 and A4 arrived the following day, extremely well packed. Most excellent service. Nothing, of course to do with Little Dan, but these were only my second and third Hornby Pacifics with flangeless trailing trucks. I’ll confine myself to saying, “Room for improvement, Hornby”. Link to post Share on other sites More sharing options...
RMweb Gold TheSignalEngineer Posted December 3, 2016 RMweb Gold Share Posted December 3, 2016 Latest order arrived quickly and better price than big boys. Top service. Link to post Share on other sites More sharing options...
RMweb Gold Ian Hargrave Posted December 23, 2016 RMweb Gold Share Posted December 23, 2016 Wonderful service from Little Dan and Derails. They go that extra mile in great customer service and communication...overcoming a glitch in IT to ensure peace of mind.My LNER B12 arrived snug and securely packaged well within 24 hours of ordering.High praise in order again. Link to post Share on other sites More sharing options...
RMweb Premium decauville1126 Posted December 23, 2016 RMweb Premium Share Posted December 23, 2016 I got my H&P W4 Peckett from them - excellent pre-order price. Have a 21C1 on fully-paid pre-order with them. Easy and pleasant to do business with. Link to post Share on other sites More sharing options...
rob D2 Posted December 23, 2016 Share Posted December 23, 2016 Seems like a great outfit , will be ordering when bachy starts releasing stuff I want Link to post Share on other sites More sharing options...
Fenway Park Posted December 23, 2016 Share Posted December 23, 2016 Popped in and placed some pre orders for next year. Friendly service as usual. Link to post Share on other sites More sharing options...
Mulderspants Posted December 23, 2016 Share Posted December 23, 2016 I had a phone call from them yesterday explain g to me my Hornby Peckett was being shipped and that to make sure I got it before Christmas they upgraded from 1st class post to carrier at no extra charge. I have dealt with them in the past and always found them prompt and a pleasure to deal with, even refunding when I paid more postage than I needed too. One very satisfied customer. Link to post Share on other sites More sharing options...
37114 Posted December 23, 2016 Share Posted December 23, 2016 I was pitched opposite Derails at Thornbury show, good guys and decent prices so I ended up buying a Hornby Sentinel off them (as did my fellow operator) Link to post Share on other sites More sharing options...
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