A couple of memories that stick out from my time on the customer service desk. One was being told that they was refusing to be served by a man so I said “I was on the desk all day except for when it shut for my break and if they wanted to exchange it then come back tomorrow as I’m pretty sure the person running it was a women”. So they stomped off and come back the next day. To be served by my colleague who was a women.
The other was a iron that was brought back, the man in question was very unhappy. He spent half hour telling me exactly what he thought of me, our products, the manager etc and he had a receipt so he knew all his rights. When he had finished with his rant I pointed out that yes he did have a receipt so he was entitled to a refund but he had bought it from a rival so he couldn’t exchange it.
Working with the general public you need to have extra thick skin, a quick wit and a spine of iron or you’ll just get walked all over.
Big James