Maybe away from the op little, I've often noticed that the postage applied by hattons and others would have insufficient insurance to cover it if it were to go missing. I'm presuming that this be factored in to their business model - more sales with low postage offsets any that go missing. But I was a little uneasy when asked to return an item to them and was told second class recorded was only what they'd refund - if it went missing, presumably I'd take the hit