McC
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Posts posted by McC
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18 minutes ago, MoonM said:
Considering investing in automatic train control for my new layout with a railcom system. Can anyone advise if the ESU decoders accurascale sell as specific to their locos are RailCom compatible? Also, anyone any feedback on the range of non sound ESU decoders for accurascale locos? Thanks
They are, they are ESU LokPilot v5
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1 hour ago, Mallard60022 said:
Did you actually send your email? I've had that memory blip before
And get a confirmation? There’s an automatic response once any email reaches us. If not try one of the other methods of contact?
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Apologies if anyone felt dismissed however this is not a class 89 issue (but a partially systems one) and we’ve determined the platform incorrectly processed charges for 8 orders (the majority of which aren’t for 89’s) and we will be in touch with those customers directly (assuming they’ve not already been on to us) after the weekend when the team are actually on duty.
Otherwise what we’ve had to do, down to the partially systems issue, is raise new balance orders for those orders that the system marked paid in error.
No one should be out of pocket early and if they are we’ll refund that manually without delay or quibble. Our goal is an accurate system and fairness to customers and we simply ask the same in return particularly on a bank holiday weekend when our team are not around to respond as quickly as we would normally.
We thank you for your patience.
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17 minutes ago, Melton Works said:
Does that include the HTG 37714?
Its part of the inbound batch.
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For clarity there was a small issue with a very small number of orders that had used partially on the ‘reservation fee and balance later’ model which we no longer do.
Most users will just have had a regular balance invoice raised with a due date about 90 days hence.
If anyone was actually charged by the system and wants that money back just let us know directly and we will sort that immediately.
On the balance orders you can avail of paypal credit, Clearpay and revolut pay in three to further spread the balance at no cost to you.
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6 minutes ago, nightstar.train said:
I noticed on the Accurascale website last night that the run 2 class 37s are now labelled as “stock incoming”. Is this true @Accurascale? Will I soon get my greasy mitts on some more lovely tractors? Considering I’ve ordered both the Colas and HNRC I think I’d better order some sunglasses, or a welders helmet.
Transit times allowing, but they are not much longer away....
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On 01/05/2024 at 20:18, The Meerkat said:
looked at the deltics and sold out ones say stock incoming just like the 66s, does this mean they coming early or is it still Q3
The website now says ‘incoming’ when the models are in production and imminent
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1 minute ago, Michael Hodgson said:
That must be an understatement.
The sheer number of components must be considerable, and the need to keep track of stock will need a fair amount of resource. In any case I can't imagine you'll be able to hold every component of every product you've ever produced.
Good luck with the project.
I've noticed you're quoting weights against one or two of your products on the web site, something I find useful.
However in most cases it's the package weight (which I guess is useful for costing postage) rather than the vehicle itself.
Under the specification tab you’ll find the vehicle weight also.
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7 minutes ago, PieGuyRob said:
How much!
Makes a no money down preorder seem like the investment of the decade :)
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39 minutes ago, BrakeCoach said:
Yep, no one really comes to RMWeb to complain if their model works fine or outstanding.
Indeed - tho a small number do leave a review https://www.accurascale.com/pages/reviews
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4 hours ago, The Meerkat said:
Hi McC
i brought some half hoppers from rails of Sheffield, but i got them of their ebay site a while ago, does the warranty still apply?
If you have a receipt from a stockist then absolutely
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15 minutes ago, newbryford said:
Pre-selling them before they arrive.....
Does the lifetime warranty transfer when sold/bought via ebay? As the description implies?
And he has three of them....
Nope. Warranty applies to the original purchase, either direct or from a listed stockist.
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2 hours ago, Krieghoff said:
I sent accurascale a message directly about this some time ago and in a reply directly, was told that the certificates were not included but were in the process of being sent over. This was several weeks ago now.
im happy to be corrected but im not sure we will get these now. A shame really.Since you were told they were in the process of being sent, why would you now not get them?
We started posting them out last week :)
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1 minute ago, TravisM said:
Went to test run my DCC & sound fitted 37423, and to my surprise, the sound functions and lights worked but it wouldn’t move. It worked perfectly a few weeks ago and now somewhat surprised that it’s decided to play dead. Does anyone have any ideas as to why it’s decided to throw a wobbly?
Try a decoder reset? Assuming no obvious physical damage or signs since last run?
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2 hours ago, Geep7 said:
The other thing to consider is, the new run of CDA's are current at around the £20 mark..... how much would an Accurascale CDA be? 😁
Not a pointer for 2mm but our OO new run are a little over £23 each when you buy two packs and free post, if that’s an indicator for value for money.
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3 minutes ago, aureol40012 said:
. After defending Accurascale on various forums (especially YouTube where people seem to try and make their titles sound as dramatic as possible) I now too have experienced motor failure on one of my 37s.
I know I go through Accurascale customer services but has anyone had to return one recently, and if so what was the turn around time like?Current turnaround is about a week as there’s nothing in the queue ahead of you 👍
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13 minutes ago, TravisM said:
I was hoping there would be announcement regarding a third batch, I know @class26 and others are climbing the walls awaiting for a Accurascale announcement for Inverness based Class 37’s, especially 37114 Dunrobin Castle, with it’s unique top of the bonnet headlight.
Personally I’m hoping for DRS 37069 or 37218 and 37716 in later compass livery, plus 37401 in large logo.
Just asking 😜
Once the run currently finishing production land we will launch the next run which will deliver within a year.
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23 minutes ago, GBRf 66 The Flying Dustman said:that as they posted the other day they will be towards the end of may, so who is telling the truth here
To be frank if you are going to suggest anyone is telling lies you may find the engagement and willingness to provide ‘best efforts’ honest answers withdrawn.
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40 minutes ago, Downer said:
I’m still waiting in France for the vans I ordered through Irish Railway Models. Anyone else in the same position?
Sounds very odd Downer. Please get in touch ?
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Just now, The Meerkat said:
on the website it says eta 30th April sure that cant be right
Thats the current ETA of the ship yep. We’d hope to be shipping first week may.
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6 hours ago, brushman47544 said:
I wouldn't be so sure. Older tooling seems to last much longer in general then newer tooling. Look at how much use Hornby has made of some of the ex-Lima tooling - they may be more primitive in terms of detail but the models are still crisp. The same goes for the last run of Mk2Ds. No a reason not to retool though.
You can make tools from steel or from aluminum. The former will stand the test of time.
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28 minutes ago, MikeParkin65 said:
The Accurascale Manor even has pose able fire box doors!
👍
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You Love '2c' It - Announcing The Accurascale Mark 2c Coaches
in Accurascale / Irish Railway Models
Posted
https://www.accurascale.ca/products/mk-2c-bso-civil-engineers-dutch-exclusive-db-977787?_pos=2&_sid=491201266&_ss=r