McC

24 minutes ago, PaulRhB said:

No, first I knew was the post you made so I went looking at my account and paid for my Warwells about 5 mins before I posted. 
I get the regular emails you send out but nothing today until I paid at 21:02 according to the receipt I got instantly. 
Last email before that was a promotion for the coaches sent on 21st Feb. M

 

I take it I ignore the 8th May for the P and ‘due today’ for the Ruston then? 

Odd perhaps check spam as all unpaid warwell orders got an email around lunchtime today. You can ignore all due dates on the system generally until we confirm the stock is in and ready to go. 

50 minutes ago, PaulRhB said:

I’ve just paid seeing that and it said 15 days overdue yet I’d had no emails from the account and nothing in spam. 
Similarly it says:

Due today on this

 

and due on 8th May on the P, 

I thought we would get auto emails but that doesn’t appear to be the case and I assume the Ruston is some way off yet? 

 

The due dates are based on estimates when the orders are raised but you will get email alerts (you should have had one today re the warwells?)

And some photos of the modern warwell now they are in hand with us. 

1 hour ago, Steamport Southport said:

Looks like the Warwells are coming into stock.

 

Just paid for mine which seemed to be an easy transaction.

 

 

 

 

Jason

they are expected into the warehouse before the end of next week so we would encourage anyone with an outstanding pre-order to settle the balance up in that time. To ensure timely shipping.

4 minutes ago, PieGuyRob said:

I'm sure all those niggles will be sorted for the production models. 

The literal point of pre-production samples :)  

24 minutes ago, PieGuyRob said:

Excuse me if I come across a bit thick, but, I have 5 31's on pre-order, paid for at different times. Does that mean they will all get posted separately, or can I have them sent in one box?

It seems a bit daft, to me at least, that you would have to pay 5 lots of postage, where as only one lot of postage could be paid for, which I hope would work out cheaper for you.

Again apologies if I have misunderstood MCC's post.

Orders are shipped as you ordered them, so if you have five different order numbers, by default they'd all ship individually. If you want orders merged, ask support and we can do that too - bear in mind that some services also have weight limits, but our support guys can certainly help with that if you want a single parcel (bear in mind the 31's are also coming in three batches due to the enormous size of the run)

37 minutes ago, Southernman46 said:

and all of a sudden it's 1968 again - that is nice ............................................... 👍

Bear in mind these are still decorated samples, not fully finished models. 

Just now, Michael Hodgson said:

These certificates are supposed to be numbered, aren't they? Sort of like a works number on the prototype.

How will you know you've matched the right certificate with the right model? 😃

 

I hadn't noticed it was missing either, and really can't get steamed about it.

Just like the model packs the certs would be send out at random. 

4 minutes ago, Iskra said:

Do we know when WCRC ones are being posted please?

Started yesterday. I saw a facebook post earlier on a layout. 

Just now, reddragon said:

My 2021 pre-order mk2bs are Royal Mail , the rest are DHL

While some legacy orders will still be showing the shipping options that were available when the order was placed, the order shipment itself will go out with DPD unless you would prefer royal mail in which case reach out to the support team

8 minutes ago, derekdoestrains said:

Vice different carriers how about a pre order system that doesn’t let “new” orders of the same product that’s been pre ordered and paid for get dispatched first? Seems a tad poor to prioritise “new” money over old…

All orders ship in Date Paid order, always has, always will, but we do have 8 pick lanes now, so sometimes orders can 'skip the queue' a little but only by a day or so. Hope that helps! (Also, we don't take any money down on preorders at all any more, so there is no 'old' money on the new ranges) 

15 minutes ago, reddragon said:

Perhaps ability to tag order with preferred deliverer?

DPD has been our primary carrier now for about 12 weeks, you have to specifically choose Royal Mail at checkout if you prefer that options, here's what it looks like in the checkout screen

Good afternoon all,

Working closely with our carrier and fulfilment partners, and having acquired an extensive preorder pool recently from our dear friends at Hattons, (as well as a lot of tools, more anon on that), we've extended, simplified and reduced the costs of our shipping options, as below: We would welcome any and all feedback,

Domestic UK Delivery

We provide free shipping throughout the UK on all orders

Based on your preference you can choose at Checkout

• Royal Mail 48 Hour Tracked up to 2Kg service is FREE
• Royal Mail 24 Hour Tracked up to 2Kg is available at £2.50
• DPD 24 Hour Tracked for all weights is FREE

Shipping to UK Offshore Islands is included in the Standard rates

• Geurnsey
• Isle of Man
• Jersey

European Union

Delivered at Place (DAP) which means you will pay VAT at your local rate at Import (but no Duty) when the goods arrive in your country

• Orders up to £100 are charged at a flat rate of £4.95
• Orders over £100 are FREE

Rest of World

For the following countries, we offer both Royal Mail International Tracked and DPD Air Classic, at or below cost. Rates are calculated at checkout dynamically.

• Australia
• Canada
• New Zealand
• South Africa
• USA

Rest of World unspecified countries are shipped at cost, using DPD Classic Air Freight, which is a secure tracked service with a typical transit time of 3-7 days.

• £ 9.95 base rate
• £ 4.50 per 500g over the first 1kg

Please note that if you order pre-Orders and in stock items in the same order, all items will be held and shipped together unless you get in touch and request otherwise. Splitting deliveries may incur additional cost.

Now that we are actively packing, some stock has been released

https://www.accurascale.com/collections/sr-banana-van

4 hours ago, Tiny151 said:

 

Would also like to hear some news on this. In my eyes, the only fault in some otherwise excellent and exceptionally good value carriages, but a very noticeable one.

 

I've put off opening mine up to investigate as it felt more sensible to wait for the promised guide, but we're going on more than a year now. I'm sure it's being remedied for batch 2 and perhaps the issue has needed redesign to the point that AS don't feel comfortable suggesting a complicated customer fix, but it would be handy to know where the problem sits for those of us happy to try some DIY at our own risk.

 

I tried contacting support directly and was only told to check clean wheels/track etc.

Fran will perhaps have more details next week but we have been working with DCC Concepts (and indeed some regular posters on here) for a plug in solution. In the mean time feel free to drop support a line. 

4 hours ago, Dunsignalling said:

AIUI, Accurascale determine their production runs from direct and retailer pre-orders.

 

I don't know if any excess gets produced over and above that, but if there is, I'd expect it to be minimal.

 

Whatever quantity Hatton's had on order will have presumably become available for AS and other retailers to sell. I re-pre-ordered (!) through Kernow when Hatton's made their closure announcement. 

 

John

 

 

Generally we secure direct orders and trade purchase orders and then manufacture between 33 and 75-% more again on top. In some cases that headroom sells out in a day in others it lasts more as intended for 6-12 months. It’s not an exact science but with reruns and restocks we are slowly moving to a more traditional stock holding model as was our goal on day 1. 

30 minutes ago, atom3624 said:

Funny, but just to clarify, as a question is Evening Star included in the 1st shipment, anticipated sometime very soon ... please?

Thanks,

 

Al.

There is only one shipment. All coming together. 

4 minutes ago, 90136 said:

My set arrived at just after 0800 this morning. Not bad given I got the deliver email yesterday. Amazing set, can’t wait for the NSE ones to arrive. 
So, how long till you announce the E and F ? 😉

Not too long 😃

4 minutes ago, GWR 802006 said:

I can't wait to get my RTC pack as I been waiting since 2022

Yes these were launched in May 2022 so just 21 months to delivery. Now that all the mk2b and c tools are complete and tested future runs wi be delivered in 9-12 months from launch. Thank you for your support! 

1 hour ago, NBL said:

I had a good look at the 50's today and can honestly say that you can't see where the removable panel is.

 

Cracking looking models.

If you could we wouldn’t do it. 

39 minutes ago, derekdoestrains said:

Are you paying for a number or for a product you want? Quality they’ve not demanded a higher price per coach for a number, is an extra 100 (assume that’s actually the number not just cancelled orders / excess stock they normally have when they finally land)… is it going to be a big deal?

We processed the RTC packs first as they were simplest and as always the balance of stock once all preorders were allocated was offered on the website. This was about 50 packs in total. Nothing in any way nefarious and identical to how we process every preorder. All preorder customers orders are in the queue and the handful who were lucky today get added to the end. The first hundred or so we also managed to ship today. 

1 hour ago, Cofga said:

I am surprised to see you have several of these still in stock. However my impression of the UK market is that modelers tend to prefer to visit their local hobby and pock put the model they are interested in instead of buying direct. However given my positive experience with your service and shipping I would encourage anyone considering purchasing a Manor to take a look at what you have in stock and also get the word out to their friends that these are still available—Larry

We have a great many stockists all of whom can also replenish their stocks should their customers ask. 

https://www.accurascale.com/pages/store-locator

31 minutes ago, John ks said:

Checked the web site 1/2Hrs ago & the RTC set was in stock

Got one set

My Account on the Web site shows the price as £247.00 but the invoice shows the price as $247.00

Seems there is a glitch in the system.

Do drop us a note - sounds like a formatting issue rather than a glitch tho :)