McC

Monday at the moment. Full Update once they clear customs and are checked in. Thanks to everyone for their patience!

If you could DM me or drop a line to support@accurascale.con we’ll do all we can to get you sorted.

Sorry to hear that. We’d be very keen to hear details of your layout, what else was running, controller type etc in advance of the return Dave if at all possible.

They're in the UK for sure, just awaiting clearance and counting in.

Worth bearing in mind the stay alive will need 14v or so to work but otherwise shouldn’t impact the normal running of the chip

Pixie is actually the Production Manager, so he oversees all projects, and manages the 'programme' of production. We do have a large and growing team of project managers however, and many many many many projects underway not yet announced :)

So far almost every 37 made is unique in some or many ways so renumbering would be against our ‘accuracy’ mandate however the numbers do run off quite well with a dab of ipa on a cotton bud.

Yes they are almost here. Due to the warehouse this coming week.

Our warehouse team are 7 days now and we are about 80 meters from the DHL international hub :)

If you read the thread you’ll see it’s primarily Voltage or controller issues with a small subset again being a genuine motor issue. As per that thread, any issues post run in and a dcc reset if on digital drop our super team a line or a sms or a dm or live chat.

Perhaps ask them to reach out again, or use an alternative method, as we've zero open trade tickets or orders.

I’d caution against that as you’ll change the resistance and may risk blowing a speaker. There are a range of CVs for volume. If you want to raise the volume on the prime mover CV just drop us a line and we can assist

all trade on the /6 are gone a while now. Perhaps reach out to them to check again?

I’m not aware of any retailer seling these at discount. Why would they when demand is much higher than remaining availability.

If you buy from us you return to us if you buy from an authorized retailer you return to the retailer. If you bought second hand there is no warranty.

All 37’s include both full ploughs and three part ploughs so you can run with couplers and a plough if you wish.

Perhaps try a Decoder reset ?

Bear in mind the StayAlive needs a track voltage of around 14v to actually charge up.

We have indeed been speaking with Geoff and he has been very kindly liaising with us on various aspects of the 50 project 👍

It will 👍

The function chart included with the model is for both lokpilot and loksound (all the functions are standard)

Once more at the risk of repetitively laboring the poor point , our models are, while quite technologically advanced, 100% industry standard with PCB and DCC control designed in partnership with ESU, who are probably the market leader in DCC and Electronics in the industry. Every design is tested extensively by us, by ESU and by the factory on a wide range of common controllers for extended periods. There is absolutely no question whatsoever that every model produced by Accurascale is fully compatible with all modern controllers. However, some very old controllers or budget trainset controllers or individual layout wiring and configurations, can always impact the normal running of your locomotive. The number of customers so impacted is infinitesimally Small, and each case is unique, which is why we recommend reaching out to your retailer, or our support team, who can provide the best advice and assistance to, and including repair or replacement of any genuinely faulty models that may be needed. To suggest any kind of compatibility issue on an Acurascale side is frankly misinformation.

You would need to be over 20V to kick in the protection circuitry. Generally if you have a 'modern' controller in good nick, all is well, but as above, rather than asking us 'marketing' types, the gurus are on the end of the chat, email, sms or dm :)

As can be noted on the currently delivering models, they sit flush on the roof - these are earlier produced :)

Drop the team a line with specifics and we can best advise.