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If you buy from us you return to us if you buy from an authorized retailer you return to the retailer. If you bought second hand there is no warranty.

All 37’s include both full ploughs and three part ploughs so you can run with couplers and a plough if you wish.

Perhaps try a Decoder reset ?

Bear in mind the StayAlive needs a track voltage of around 14v to actually charge up.

We have indeed been speaking with Geoff and he has been very kindly liaising with us on various aspects of the 50 project 👍

It will 👍

The function chart included with the model is for both lokpilot and loksound (all the functions are standard)

Once more at the risk of repetitively laboring the poor point , our models are, while quite technologically advanced, 100% industry standard with PCB and DCC control designed in partnership with ESU, who are probably the market leader in DCC and Electronics in the industry. Every design is tested extensively by us, by ESU and by the factory on a wide range of common controllers for extended periods. There is absolutely no question whatsoever that every model produced by Accurascale is fully compatible with all modern controllers. However, some very old controllers or budget trainset controllers or individual layout wiring and configurations, can always impact the normal running of your locomotive. The number of customers so impacted is infinitesimally Small, and each case is unique, which is why we recommend reaching out to your retailer, or our support team, who can provide the best advice and assistance to, and including repair or replacement of any genuinely faulty models that may be needed. To suggest any kind of compatibility issue on an Acurascale side is frankly misinformation.

You would need to be over 20V to kick in the protection circuitry. Generally if you have a 'modern' controller in good nick, all is well, but as above, rather than asking us 'marketing' types, the gurus are on the end of the chat, email, sms or dm :)

As can be noted on the currently delivering models, they sit flush on the roof - these are earlier produced :)

Drop the team a line with specifics and we can best advise.

15V is just the voltage, the current matters too, but as Fran said, reach out to support if anyone has any specific issues, as the 8000 odd reviews on even just our own website will attest, any issues at all are very much the exception.

If you’ve an Alpha Meter in the track circuit it’s something we’ve seen issues with programming and stay alive and performance too. Am sure your retailer can sort a replacement for you or liaise with us. Either way they’re best placed to help.

https://www.accurascale.com/collections/class-37/availability_in-stock

Every chance. Nothing we make is designed for a single run but rather to be a long term sustained availability release.

Worth also checking the transformer powering the controllers and perhaps putting a meter over the track? We’ve seen some of these controllers output at almost 50v which is enough to seriously kill some of the electronics on these modern locos. Hope that helps!

Sounds like they were magnetically activated while going into storage - we have a test set which has been flashing for 5 week on a battery, continuously.

They were dispatched on Thursday so you might want to check again today or tomorrow 😀

A we have the team working today and overtime booked in Monday. It’s quite literally all hands to the pumps! Thanks so much for your patience.

It is. Out of interest what would people expect something like a Manor to cost in 7mm?

As an exclusive model the margins are higher so it’s something we can keep simple end to end. This way the customer and the charity win and there will be information on the charity and how to donate privately in with the model too!

We’re thrilled to confirm that the Charity loco has indeed fully sold out in advance. It will be in stock in Q1 next year at which point orders will complete and a few may become available. Do please pop your email in early to go on the waiting list if you wish, a few other SKUs are very close to sold out already at this point too so as always we’d advise not hanging about. Payment isn’t needed to secure your loco.

Absolutely. At least once every year / 18 months

The printing will rub off with a cotton swab and a little water

If it helps Graham it’s the first time we’ve ever seen an amp failure on an ESU chip and we’ve literally delivered over 30,000 of them to customers by now. Unfortunately we always need the return actually back us before we can sort a replacement or refund but bear in mind when you buy on our website for EU you’re not being ‘stung’ by customs but rather just paying Vat at the point of entry. You don’t pay any vat to us / hmrc but rather you pay it to Correos or DhL there (so you pay exactly the same as a customer in the UK in the end) and we also don’t charge postage to the EU to make up for the hassle. Feel free to PM me if I can help !