Krieghoff Posted April 27, 2023 Share Posted April 27, 2023 2 minutes ago, McC said: Sorry to hear it! We certainly do retain replacements and i’m sure the team will make it as painless as possible! Normally we dispatch a replacement immediately upon receipt of the return. Hi Stephen. many thanks for this. I have another seven on order and im confident that they will be fine. Im minded that when multiples ofnthese motors are being made that inevitably, there will be a small percentage of failures. it will be in the post as soon as i receive information back via email to 'support', of the return address details etc. thanks once again. First time ever that ive had to return a loco. many thanks Link to post Share on other sites More sharing options...
RMweb Gold McC Posted April 27, 2023 RMweb Gold Share Posted April 27, 2023 Just now, Krieghoff said: Hi Stephen. many thanks for this. I have another seven on order and im confident that they will be fine. Im minded that when multiples ofnthese motors are being made that inevitably, there will be a small percentage of failures. it will be in the post as soon as i receive information back via email to 'support', of the return address details etc. thanks once again. First time ever that ive had to return a loco. many thanks Assuming you’ve been on to the guys, simply log into your account, choose Returns from your account area menu, input the order number, confirm the item from the order and fill out the details. The system then will generate a free collect+ return label. Simply paste it to the repacked up loco and we should have it in a few days and confirm your replacement. 1 Link to post Share on other sites More sharing options...
RMweb Gold 97406 Posted April 28, 2023 RMweb Gold Share Posted April 28, 2023 The details go on quite easily. None of the faff you get sometimes when the holes are too small. 13 Link to post Share on other sites More sharing options...
RMweb Premium 47007stratford Posted April 28, 2023 RMweb Premium Share Posted April 28, 2023 9 hours ago, McC said: Assuming you’ve been on to the guys, simply log into your account, choose Returns from your account area menu, input the order number, confirm the item from the order and fill out the details. The system then will generate a free collect+ return label. Simply paste it to the repacked up loco and we should have it in a few days and confirm your replacement. I had to return mine due to issues with sound and bits missing which were not even in the box. Box arrived from DHL and looked liked it had been dropped and kicked around which was not great. I'm not sure why a new loco can be dispatched and arrives next day but faulty items have Yodel 72hrs even if return is due to it being faulty and returned within 2 days of arriving, so will be at least a week or more before a replacement arrives . I think the Loco is superb and have more on preorder just wish the return process for replacement was quicker for fault items with the first 30 days. Link to post Share on other sites More sharing options...
aureol40012 Posted April 28, 2023 Share Posted April 28, 2023 I reckon the whole “3 shipments” thing is a ploy. Come on, own up, how many of you did what I did, i.e. bought one of the first shipment when you weren’t planning to, purely because you couldn’t wait till the second shipment to get one in your hands?! 2 2 2 1 Link to post Share on other sites More sharing options...
RMweb Gold MP40058 Posted April 28, 2023 RMweb Gold Share Posted April 28, 2023 8 minutes ago, aureol40012 said: I reckon the whole “3 shipments” thing is a ploy. Come on, own up, how many of you did what I did, i.e. bought one of the first shipment when you weren’t planning to, purely because you couldn’t wait till the second shipment to get one in your hands?! Guilty as charged 1 1 Link to post Share on other sites More sharing options...
RMweb Gold 97406 Posted April 28, 2023 RMweb Gold Share Posted April 28, 2023 (edited) 17 minutes ago, aureol40012 said: I reckon the whole “3 shipments” thing is a ploy. Come on, own up, how many of you did what I did, i.e. bought one of the first shipment when you weren’t planning to, purely because you couldn’t wait till the second shipment to get one in your hands?! They got me like that, damn it!. However it has cheered me up during a rather challenging month and it is serving a useful purpose as the testbed to work out what I’m going to do with the stream of other 37s on order. I am also mulling over backdating it, either with the earlier screen mouldings if available or else Shawplan screens. Whether I do this or just invoke Rule 1 remains to be seen. I may also do similar if there are any 37610s left over at the end. Edited April 28, 2023 by 97406 1 2 Link to post Share on other sites More sharing options...
aureol40012 Posted April 28, 2023 Share Posted April 28, 2023 28 minutes ago, MP40058 said: Guilty as charged By the way, 40058 was my beast! Are you who I think you are?! 1 Link to post Share on other sites More sharing options...
aureol40012 Posted April 28, 2023 Share Posted April 28, 2023 20 minutes ago, 97406 said: They got me like that, damn it!. However it has cheered me up during a rather challenging month and it is serving a useful purpose as the testbed to work out what I’m going to do with the stream of other 37s on order. I am also mulling over backdating it, either with the earlier screen mouldings if available or else Shawplan screens. Whether I do this or just invoke Rule 1 remains to be seen. I may also do similar if there are any 37610s left over at the end. Sorry to hear that and glad that it has brought you some pleasure. Railways can help us during our darkest times, a day on 40145 helped me when I was at utter rock bottom. 1 5 Link to post Share on other sites More sharing options...
RMweb Gold MP40058 Posted April 28, 2023 RMweb Gold Share Posted April 28, 2023 Just now, aureol40012 said: By the way, 40058 was my beast! Are you who I think you are?! Again, guilty as charged😉 Link to post Share on other sites More sharing options...
RMweb Premium nightstar.train Posted April 28, 2023 RMweb Premium Share Posted April 28, 2023 46 minutes ago, aureol40012 said: I reckon the whole “3 shipments” thing is a ploy. Come on, own up, how many of you did what I did, i.e. bought one of the first shipment when you weren’t planning to, purely because you couldn’t wait till the second shipment to get one in your hands?! Certainly not me I bought 2. 4 Link to post Share on other sites More sharing options...
RMweb Gold 97406 Posted April 28, 2023 RMweb Gold Share Posted April 28, 2023 (edited) 35 minutes ago, aureol40012 said: Sorry to hear that and glad that it has brought you some pleasure. Railways can help us during our darkest times, a day on 40145 helped me when I was at utter rock bottom. Many thanks. Just think of the therapeutic effects to be gained from an Accurascale Class 40. I have 193 left to model! Edited April 28, 2023 by 97406 Link to post Share on other sites More sharing options...
37081LochLong Posted April 28, 2023 Share Posted April 28, 2023 1 hour ago, aureol40012 said: I reckon the whole “3 shipments” thing is a ploy. Come on, own up, how many of you did what I did, i.e. bought one of the first shipment when you weren’t planning to, purely because you couldn’t wait till the second shipment to get one in your hands?! Yep, they got me! I don't like DRS livery and I hate wipac lights... So why I chose 37423 out of the 3 is still a mystery to me 🤔 Link to post Share on other sites More sharing options...
RMweb Gold MP40058 Posted April 28, 2023 RMweb Gold Share Posted April 28, 2023 12 minutes ago, 97406 said: Many thanks. Just think of the therapeutic effects to be gained from an Accurascale Class 40. I have 193 left to model! Have you seen the latest from Bachmann via Key Model World? 40145 in LL with ELR nameplates Link to post Share on other sites More sharing options...
sulzer71 Posted April 28, 2023 Share Posted April 28, 2023 13 minutes ago, 37081LochLong said: Yep, they got me! I don't like DRS livery and I hate wipac lights... So why I chose 37423 out of the 3 is still a mystery to me 🤔 Because Tractor? Link to post Share on other sites More sharing options...
RMweb Gold 97406 Posted April 28, 2023 RMweb Gold Share Posted April 28, 2023 2 minutes ago, MP40058 said: Have you seen the latest from Bachmann via Key Model World? 40145 in LL with ELR nameplates Oooh, will take a look Link to post Share on other sites More sharing options...
cairnsroadworks Posted April 28, 2023 Share Posted April 28, 2023 1 hour ago, aureol40012 said: I reckon the whole “3 shipments” thing is a ploy. Come on, own up, how many of you did what I did, i.e. bought one of the first shipment when you weren’t planning to, purely because you couldn’t wait till the second shipment to get one in your hands?! I bought 3 despite not having a layout, just to have a play 🤣 1 Link to post Share on other sites More sharing options...
cairnsroadworks Posted April 28, 2023 Share Posted April 28, 2023 1 hour ago, 97406 said: They got me like that, damn it!. However it has cheered me up during a rather challenging month and it is serving a useful purpose as the testbed to work out what I’m going to do with the stream of other 37s on order. I am also mulling over backdating it, either with the earlier screen mouldings if available or else Shawplan screens. Whether I do this or just invoke Rule 1 remains to be seen. I may also do similar if there are any 37610s left over at the end. Sorry to hear, hope things are picking up. I’m looking forward to seeing how you backdate 610 🤣🤣🤣 Link to post Share on other sites More sharing options...
RMweb Gold 97406 Posted April 28, 2023 RMweb Gold Share Posted April 28, 2023 2 minutes ago, cairnsroadworks said: Sorry to hear, hope things are picking up. I’m looking forward to seeing how you backdate 610 🤣🤣🤣 Oh yes, lost my Dad and a cat this month. 610 will stay as is as I quite like it. 10 Link to post Share on other sites More sharing options...
cairnsroadworks Posted April 28, 2023 Share Posted April 28, 2023 2 minutes ago, 97406 said: Oh yes, lost my Dad and a cat this month. 610 will stay as is as I quite like it. That must be tough to take. Sorry to hear. I agree re 610, it looks smart. I’ve a 607 on order but it’s not staying blue… @McC@Accurascale Fran don’t go and spoil it 😜 1 Link to post Share on other sites More sharing options...
aureol40012 Posted April 28, 2023 Share Posted April 28, 2023 1 hour ago, 97406 said: Many thanks. Just think of the therapeutic effects to be gained from an Accurascale Class 40. I have 193 left to model! Keep dropping those hints! Link to post Share on other sites More sharing options...
RMweb Gold 97406 Posted April 28, 2023 RMweb Gold Share Posted April 28, 2023 3 minutes ago, aureol40012 said: Keep dropping those hints! It’s all about (not so) subtly influencing….! Link to post Share on other sites More sharing options...
RMweb Gold RedgateModels Posted April 28, 2023 RMweb Gold Share Posted April 28, 2023 30 minutes ago, aureol40012 said: Keep dropping those hints! So which 40 would you like in the first batch Gary? 🤣 Link to post Share on other sites More sharing options...
RMweb Gold 97406 Posted April 28, 2023 RMweb Gold Share Posted April 28, 2023 45 minutes ago, aureol40012 said: Keep dropping those hints! 15 minutes ago, RedgateModels said: So which 40 would you like in the first batch Gary? 🤣 I've taken care of the obvious contender already! Sorry for the thread hijack!. Perhaps we should return to my second favourite class of diesel (soon). 5 Link to post Share on other sites More sharing options...
Chris56057 Posted April 28, 2023 Share Posted April 28, 2023 It would be good to get an update on the delivery schedule for the 37/0's as photographed this week and 043,409 and 402 as it seems there's a delay on these arriving so everything is pushed back? 1 3 Link to post Share on other sites More sharing options...
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