Doughnut Posted September 29, 2015 Share Posted September 29, 2015 Just wondering if anyone has any idea how to contact them? I'm only after some EE worksplates for my Deltic, but cannot get any reply; having phoned for the last two days and e-mailed to Extreme etchings. Do they only sell to shops and wholesalers, or to the general public too? Dave Link to post Share on other sites More sharing options...
RMweb Premium Moxy Posted September 29, 2015 RMweb Premium Share Posted September 29, 2015 HI Dave, They do sell to the public, but I suspect that it may only be a part time business, I think Brian may have another job as well. He may also be busy at the moment getting ready for the Wigan show this weekend. I can only suggest you keep trying him on the phone, you will catch him eventually, or see him at a show. HTH Moxy Link to post Share on other sites More sharing options...
billbedford Posted September 30, 2015 Share Posted September 30, 2015 Last time I spoke to Brian he was deep into rebuilding his workshop, so service may be disrupted until the builders have left. Link to post Share on other sites More sharing options...
RMweb Gold Enterprisingwestern Posted September 30, 2015 RMweb Gold Share Posted September 30, 2015 Boring family things like house renovation and extensions and boring business things like workshop used as builders store and trying to get ready for Wigan are currently getting in the way. Mike. Link to post Share on other sites More sharing options...
Doughnut Posted October 5, 2015 Author Share Posted October 5, 2015 Tried again this morning to phone them......improvement.......it's now an answerphone message saying they can't be reached. Ludicrous!! Given up as a bad job! A businessman who ignores his customers won't be a businessman for much longer. Link to post Share on other sites More sharing options...
RMweb Gold beast66606 Posted October 5, 2015 RMweb Gold Share Posted October 5, 2015 Tried again this morning to phone them......improvement.......it's now an answerphone message saying they can't be reached. Ludicrous!! Given up as a bad job! A businessman who ignores his customers won't be a businessman for much longer. Shawplan was at the Wigan show all weekend and was probably still travelling back today. I've made Brian aware of this thread. Link to post Share on other sites More sharing options...
40F Posted October 5, 2015 Share Posted October 5, 2015 Tried again this morning to phone them......improvement.......it's now an answerphone message saying they can't be reached. Ludicrous!! Given up as a bad job! A businessman who ignores his customers won't be a businessman for much longer. Patience is a virtue and everybody seems to want everything yesterday nowadays. No body knows why sometimes it is difficult to contact people but there is normally a good reason. People should learn to chill out more before moaning and groaning Link to post Share on other sites More sharing options...
Doughnut Posted October 5, 2015 Author Share Posted October 5, 2015 Patience is a virtue and everybody seems to want everything yesterday nowadays. No body knows why sometimes it is difficult to contact people but there is normally a good reason. People should learn to chill out more before moaning and groaning Quite happy to wait for my order....would like the oppertunity to make one!! Link to post Share on other sites More sharing options...
RMweb Gold Dunsignalling Posted October 5, 2015 RMweb Gold Share Posted October 5, 2015 Patience is a virtue and everybody seems to want everything yesterday nowadays. No body knows why sometimes it is difficult to contact people but there is normally a good reason. People should learn to chill out more before moaning and groaning Fair enough but, the previous poster mentioned an answerphone message stating the gentleman couldn't be contacted. Might it not be better for all concerned if the message included a short explanation of the reason? John Link to post Share on other sites More sharing options...
Rob Evans Posted October 6, 2015 Share Posted October 6, 2015 I got through first time on the phone last Thursday and placed an order with shawplan. Excellent service from them yet again. Link to post Share on other sites More sharing options...
Doughnut Posted October 6, 2015 Author Share Posted October 6, 2015 Bully for you. Must be just my calls he's dodging then; although having read other threads on here, I dont think so. Link to post Share on other sites More sharing options...
RMweb Gold Downendian Posted October 6, 2015 RMweb Gold Share Posted October 6, 2015 I've placed many an order by the age old letter, Brian's responses are always quick that way, normally within ten days max. I often save up my Shawplan needs until he's at a show and buy in bulk, I always buy more than I need - I have almost all Western nameplates now! The quality and diversity are the strength and worth the wait - Some Shawplan items are listed on eBay via Peterspares, and some from Howes of Oxford. OK you won't pick up nameplates and works plates that way, a letter will work I'm sure. A satisfied long-term customer with no association with Shawplan. Neil Link to post Share on other sites More sharing options...
RMweb Gold nickwood Posted October 6, 2015 RMweb Gold Share Posted October 6, 2015 In Shawplan's defense, this is taken straight from the home page of their website. Quite clear I think. Please note!.. Shawplan is a one man operation and whilst every effort is made to answer telephone calls and emails there will be times during busy exhibition periods when it is simply not possible to answer all enquiries.. my apologies in advance for this!*There will be limited (if any) telephone service on the Friday prior to and the Monday following an exhibition If Brian is reading this by any chance; is there any news on when the Laser glazing for the Lima / Hornby Railcar will be ready? Link to post Share on other sites More sharing options...
RMweb Premium MJI Posted April 27, 2016 RMweb Premium Share Posted April 27, 2016 I need to contact him, but no reply for over a month Link to post Share on other sites More sharing options...
Horsetan Posted April 27, 2016 Share Posted April 27, 2016 I need to contact him, but no reply for over a month Pity you can't catch him at ExpoEM or RailEx Stoke Mandeville..... Link to post Share on other sites More sharing options...
RMweb Premium MJI Posted April 27, 2016 RMweb Premium Share Posted April 27, 2016 Pity you can't catch him at ExpoEM or RailEx Stoke Mandeville..... So when is he available for mail order orders? Link to post Share on other sites More sharing options...
billbedford Posted April 27, 2016 Share Posted April 27, 2016 When he finishes re-building his house... Link to post Share on other sites More sharing options...
YesTor Posted April 27, 2016 Share Posted April 27, 2016 I placed an order two months ago via email, no response. Follow-up emails, again no response whatsoever. Numerous telephone calls made (I've lost count), and absolutely no answer whatsoever. No recorded message either to advise of any issues. I fully understand that Shawplan is a one man band, and I have every sympathy for anyone working in those circumstances, as I am in a similar situation myself so I know what it can be like sometimes. However, if I ignored my customers for two months then I simply wouldn't have a business to wake up to on a Monday morning for very long. I give up. What are Fox's nameplates like, any good? Link to post Share on other sites More sharing options...
deltic17 Posted April 27, 2016 Share Posted April 27, 2016 I sent a 7mm query via email and got no response about 6 months ago - I sent a follow up and also got no reply. I appreciate 7mm might not be their main area of business but they do a fair bit of it. It is a pity service is a bit random and can make you go elsewhere. I appreciate from threads above that it is a one man operation but in any business customer service needs to be good quality. It is a shame because the products I have managed to buy (normally at exhibitions) have been very good and well researched. Link to post Share on other sites More sharing options...
BlackRat Posted April 27, 2016 Share Posted April 27, 2016 They are very good. Link to post Share on other sites More sharing options...
Horsetan Posted April 27, 2016 Share Posted April 27, 2016 ...I give up. What are Fox's nameplates like, any good? Pretty good. Range is massive. Link to post Share on other sites More sharing options...
RMweb Premium ELTEL Posted April 27, 2016 RMweb Premium Share Posted April 27, 2016 Having just checked on UK Models website Shawplan will be at the following Exhibtions Bristol this coming weekend Fri afternoon Sat & Sun 29/30th April & 1st May Derby the following weekend 7/8th May Hope it helps Terry Link to post Share on other sites More sharing options...
JCClark Posted May 2, 2016 Share Posted May 2, 2016 I have dealt with Brian at Shawplan for years and you don't get a more pleasant person to deal with. He is a one man band and I have had to try several times to contact him sometimes but always worth it for his products. Sad to see people getting so impatient and criticising someone who does a great service to the modellers world. Try calling when Brian is not preparing or is just returning from an exhibition and there is more chance of contact - all the exhibitions he will be attending are on the Shawplan website. John Link to post Share on other sites More sharing options...
RMweb Premium MJI Posted May 2, 2016 RMweb Premium Share Posted May 2, 2016 I have dealt with Brian at Shawplan for years and you don't get a more pleasant person to deal with. He is a one man band and I have had to try several times to contact him sometimes but always worth it for his products. Sad to see people getting so impatient and criticising someone who does a great service to the modellers world. Try calling when Brian is not preparing or is just returning from an exhibition and there is more chance of contact - all the exhibitions he will be attending are on the Shawplan website. John I have met him, and dealt with him. And I was phoning him for a month! Link to post Share on other sites More sharing options...
thindude Posted December 3, 2016 Share Posted December 3, 2016 I require some Shawplan parts Peters Spares show out of stock are there any other suppliers or can anybody suggest another supplier of loco lamp brackets. Thanks Link to post Share on other sites More sharing options...
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