i spoke with my local shop today in regards the W1, all his 10000 where damaged (i had one on order). It turns out Hornby sent more than requested Enterprise and they are ok, so i've switched my order to that.
Feel for the retailers, someone, somewhere needs their arse kicking and hung out to dry. The owner of said shop thinks they have been forced into the packaging, rather than broke in transit.
Either way, very disappointing for shop and nothing they can do, as usual though great service and he has sorted me something else.