Guest eddie reffin Posted October 25, 2016 Share Posted October 25, 2016 Hi Eddie I tried to order from Phoenix but, being in the Highlands, delivery costs were extortionate! Just waited until I visited the Perth show. Not sure what the problem is with these couriers as just ordered some transfers plus two tinlets of phoenix paint from Fox and they called to tell me that delivery would be £30!!!!! Absolute nonsense so obviously cancelled and will get my mate in Montrose to order them from me. Best regards John It's absolutely ridiculous when you consider I live in Inverness so it's hardly ends of the earth. Most of all the main couriers have big depots in or around Inverness so it's not as if they aren't in the area! I did look at my spam folder to check but nothing from them. Just very poor service. It was an order in the region of £100 so it wasn't just a couple of tins of paint. Cheers Eddie Link to post Share on other sites More sharing options...
RMweb Premium John M Upton Posted October 25, 2016 RMweb Premium Share Posted October 25, 2016 Their website is still FUBAR'd... Link to post Share on other sites More sharing options...
Guest eddie reffin Posted October 25, 2016 Share Posted October 25, 2016 (edited) Simple, the trucks that deliver to the distribution depots can't reach Inverness within a single driver's hours. So the couriers can't offer a 24 hour delivery. This together with the lack of traffic to the Highlands means that their business model completely fails. Not bothered about 24hr delivery. 48 or even 72hr but at a reasonable rate would be just fine. I wonder if the idea of delivering to Argos type shops could be used (as we have two here) much like the eBay scheme. The lorries deliver there every day so there is an established network. Places like Oban and Fort William would also benefit from this idea as both also have stores. Edited October 25, 2016 by eddie reffin Link to post Share on other sites More sharing options...
RMweb Premium Nile Posted October 25, 2016 RMweb Premium Share Posted October 25, 2016 The ebay to Argos system uses the post (or courier) to get the item to the shop, not their own trucks. Link to post Share on other sites More sharing options...
billbedford Posted October 26, 2016 Share Posted October 26, 2016 It's absolutely ridiculous when you consider I live in Inverness so it's hardly ends of the earth. Most of all the main couriers have big depots in or around Inverness so it's not as if they aren't in the area! Yes, but do those carriers ship into Inverness by road or air freight? If it's the later then you are back to the same problem that Royal Mail has, i.e. they are not allowed to ship tins of paint by air. Link to post Share on other sites More sharing options...
RMweb Gold Ely_South Posted October 26, 2016 RMweb Gold Share Posted October 26, 2016 Yes, but do those carriers ship into Inverness by road or air freight? If it's the later then you are back to the same problem that Royal Mail has, i.e. they are not allowed to ship tins of paint by air. It's even worse than that in the case of Royal Mail - Solvent-based paints simply cannot be shipped via them at all; they're prohibited roughly since privatisation (not sure if that's coincidental).. So the universal service is not available, and Phoenix are at the mercy of the courier services. So where P&P for a £75 order was a tenner for me a few months ago (darn sarf), those in Scotland get charged £30 for not much more.... Worth waiting and instead paying for travel to a show! Link to post Share on other sites More sharing options...
Guest eddie reffin Posted October 26, 2016 Share Posted October 26, 2016 Yes, but do those carriers ship into Inverness by road or air freight? If it's the later then you are back to the same problem that Royal Mail has, i.e. they are not allowed to ship tins of paint by air. Pretty sure it's road. It still doesn't fix the problem of Phoenix not replying to emails or answering the phone. Bad service is bad service. Link to post Share on other sites More sharing options...
hayfield Posted October 27, 2016 Share Posted October 27, 2016 The other way to obtain these paints is at shows from the kit/part suppliers Firms like Roxey Mouldings have a good selection and a godsend when Phoenix are not attending. Are there ant other mail order companies selling these paints who may offer a more affordable option I was in the Post office and asked what was in the packet I was sending, paint and solvent were mentioned. I did ask how many actually own up to these items and was told with some of these products its just a case of putting a sticker on the box Link to post Share on other sites More sharing options...
billbedford Posted October 27, 2016 Share Posted October 27, 2016 The other way to obtain these paints is at shows from the kit/part suppliers Firms like Roxey Mouldings have a good selection and a godsend when Phoenix are not attending. You are not likely to see Roxey north of Watford....... Link to post Share on other sites More sharing options...
decauville1126 Posted October 27, 2016 Share Posted October 27, 2016 You are not likely to see Roxey north of Watford....... They were at Scaleforum at Aylesbury last month, and the last time I looked that was north of Watford ..... Link to post Share on other sites More sharing options...
billbedford Posted October 28, 2016 Share Posted October 28, 2016 They were at Scaleforum at Aylesbury last month, and the last time I looked that was north of Watford ..... Maybe but from Inverness Aylesbury looks like a suburb of Watford. Link to post Share on other sites More sharing options...
Horsetan Posted October 28, 2016 Share Posted October 28, 2016 Maybe but from Inverness Aylesbury looks like a suburb of Watford. Could be worse. He could be living in Shetland..... Link to post Share on other sites More sharing options...
darren01 Posted October 28, 2016 Share Posted October 28, 2016 (edited) I in the SW of England and go to a lot of shows down here, and not one show i have been to sells paints, such as Railmatch/ Phoenix paint. So I have no choice but to order them on line and have to pay the high postage cost, so getting one tin of paint is just not worth it. I wish one of the traders that I see at the show's I go to would get a range of these paints, I think they are missing a trick here, as no one sells these paints in the SW shows I go too. Edited October 28, 2016 by darren01 Link to post Share on other sites More sharing options...
Retro_man Posted October 28, 2016 Share Posted October 28, 2016 I wish one of the traders that I see at the show's I go to would get a range of these paints, I think they are missing a trick here, as no one sells these paints in the SW shows I go too. Trouble is that it is just as tough for the traders to get supplies of paints (or even a response to enquiries)! Link to post Share on other sites More sharing options...
John Tomlinson Posted October 28, 2016 Share Posted October 28, 2016 Their website is still FUBAR'd... I tried to access their website a few days ago via Firefox, and it was blocked as "malicious" by my Kaspersky security. Possibly something to do with the site being down? John. Link to post Share on other sites More sharing options...
Jol Wilkinson Posted October 28, 2016 Share Posted October 28, 2016 I in the SW of England and go to a lot of shows down here, and not one show i have been to sells paints, such as Railmatch/ Phoenix paint. So I have no choice but to order them on line and have to pay the high postage cost, so getting one tin of paint is just not worth it. I wish one of the traders that I see at the show's I go to would get a range of these paints, I think they are missing a trick here, as no one sells these paints in the SW shows I go too. Darren, I think it's the chicken and egg situation. My local model shops only offer Revell enamel and Humbrol acrylics. As model making supplies (kits, etc) are generally only available direct or at the more "finescale" shows, then it's unlikely that any local retailer (and local show trader) will invest in a specialist range like PPP. Unless local shops go back to supplying products across the board - which for a variety of reasons will never happen in my view - these specialist products will only generally be available online. At least one ebay trader offers them. Incidentally, Roxey Mouldings don't carry the whole PPP range, just those that compliment his own and several other popular ranges of kits. Jol Link to post Share on other sites More sharing options...
RMweb Premium MJI Posted October 28, 2016 RMweb Premium Share Posted October 28, 2016 I bulk buy about once a year, I get the basics such as blue grey and yellow Link to post Share on other sites More sharing options...
RMweb Premium newbryford Posted October 28, 2016 RMweb Premium Share Posted October 28, 2016 I in the SW of England and go to a lot of shows down here, and not one show i have been to sells paints, such as Railmatch/ Phoenix paint. So I have no choice but to order them on line and have to pay the high postage cost, so getting one tin of paint is just not worth it. I wish one of the traders that I see at the show's I go to would get a range of these paints, I think they are missing a trick here, as no one sells these paints in the SW shows I go too. Having helped a trader set up (and dismantle) at a show, I can vouch for the fact that paint racks are VERY heavy and take a lot of shifting. Unless they sell lots of paint at a show, unfortunately it isn't really worth the effort. I bulk buy about once a year, I get the basics such as blue grey and yellow I stock up on yellow, yellow and errrrrrr..... yellow. Cheers, Mick Link to post Share on other sites More sharing options...
decauville1126 Posted October 30, 2016 Share Posted October 30, 2016 Maybe but from Inverness Aylesbury looks like a suburb of Watford. I spoke with Dave Hammersely yesterday about this thread - which amused him greatly - and he has corrected me; he goes further north than Aylesbury in fact, to Telford! Link to post Share on other sites More sharing options...
RMweb Premium Daddyman Posted November 12, 2016 RMweb Premium Share Posted November 12, 2016 Incidentally, Roxey Mouldings don't carry the whole PPP range.... Neither do Phoenix, do they? I may be wrong but I'm pretty sure the last few times I've seen them (Scaleforum, Gaydon) they've had no/few gloss paints - precisely the paints recommended by professionals - meaning that if you want those, you're over a barrel. I'm also getting the Kaspersky warning when I try their website, and (they told me on the phone) they didn't get the email I sent a month or so back. When I pointed out to them at Scaleforum (September?) that their website was still showing the DMR kits as being available in April (2016), they didn't seem to be aware, but then rolled their eyes knowingly, so I suspect someone else handles - or tells them he handles - their website. Link to post Share on other sites More sharing options...
Jol Wilkinson Posted November 12, 2016 Share Posted November 12, 2016 Neither do Phoenix, do they? I may be wrong but I'm pretty sure the last few times I've seen them (Scaleforum, Gaydon) they've had no/few gloss paints - precisely the paints recommended by professionals - meaning that if you want those, you're over a barrel. I'm also getting the Kaspersky warning when I try their website, and (they told me on the phone) they didn't get the email I sent a month or so back. When I pointed out to them at Scaleforum (September?) that their website was still showing the DMR kits as being available in April (2016), they didn't seem to be aware, but then rolled their eyes knowingly, so I suspect someone else handles - or tells them he handles - their website. I don't think they make all the colours in a gloss version.Some are only available in the larger tins. I tend to use their dull (satin) or matt tinlets. Despite being slower drying I find any gloss paint tends to suffer from visible brush marks. Link to post Share on other sites More sharing options...
RMweb Premium John M Upton Posted November 12, 2016 RMweb Premium Share Posted November 12, 2016 I seem to recall a notice on their website before it went the proverbial vertical mammaries that they no longer bring all their stock to shows anymore and that if there was something specific you wanted to buy off them at a forthcoming show then drop them a line and they will bring it with them. Link to post Share on other sites More sharing options...
Horsetan Posted November 12, 2016 Share Posted November 12, 2016 Neither do Phoenix, do they? I may be wrong but I'm pretty sure the last few times I've seen them (Scaleforum, Gaydon) they've had no/few gloss paints - precisely the paints recommended by professionals - meaning that if you want those, you're over a barrel. I'm also getting the Kaspersky warning when I try their website, and (they told me on the phone) they didn't get the email I sent a month or so back. When I pointed out to them at Scaleforum (September?) that their website was still showing the DMR kits as being available in April (2016), they didn't seem to be aware, but then rolled their eyes knowingly, so I suspect someone else handles - or tells them he handles - their website. Doesn't sound like they care much. Link to post Share on other sites More sharing options...
Jol Wilkinson Posted November 12, 2016 Share Posted November 12, 2016 Doesn't sound like they care much. Why don't you ask them at the next show both they and you attend? Link to post Share on other sites More sharing options...
hayfield Posted November 13, 2016 Share Posted November 13, 2016 That's a bit strange and sad as in the past I have found they have been more than helpful. I believe they also supply paint to the preservation scene, if so perhaps this takes presence. At recent shows the owner as well as setting up and stripping down seems to be staying, which in turn may affect responses. And I think some companies do struggle with their websites. Another thing is the paint market in this country are moving away from solvent based paint, coupled with the fact that many modellers may prefer acrylic paint thus reducing demand for enamel paint Most businesses, not just the retail trade are very conscious of operating costs, to mix up a colour and store large quantities of slow selling lines may now be something which is now uneconomic. After helping out at various shows I have asked why bring so many items of slow selling lines, its not only heavy it takes up space that could have faster lines on. Now with most of the stand being heavy (when packed up) lines a bit of rationalisation is sensible As for buying at shows, as I go on Sundays I often pre-order and pay for the things i really are desperate for and/or are hard to post, I have said before the saving in postage pays for the day I am certain if you phone (not Mondays or Fridays ) and have a chat, all will be resolved Link to post Share on other sites More sharing options...
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