RMweb Gold bcnPete Posted October 26, 2011 RMweb Gold Share Posted October 26, 2011 That person probably picked and packed 20 or 30 other items in between your 2 orders so unlikely to remember where any of them were going as the address label is printed by computer and all the packer does is stick it on the box. Your probably right...I am assuming that the 'dispatchers' get a pre-prepared consignment of chosen 'picked' goods, that they hand wrap as parcels and stick the labels on...and being as how the item had just that afternoon arrived as new stock, they might have been shifting a lot that afternoon...just struck me as a bit strange that's all! Link to post Share on other sites More sharing options...
neal Posted December 17, 2011 Share Posted December 17, 2011 3 decoders ordered Friday at 1.30pm Arrive Saturday midday All the weekend before xmas! Top marks N Link to post Share on other sites More sharing options...
Tim Hale Posted December 21, 2011 Share Posted December 21, 2011 Placed order at 11:05 am Tuesday 20.12 and received 09:55 Wednesday 21.12. No charge for postage. Nothing short of incredible. Tim Link to post Share on other sites More sharing options...
Michael Delamar Posted December 21, 2011 Share Posted December 21, 2011 popped in today, they where testing a n gauge class 24 that a customer had sent back saying it was noisy, id never seen such a sweet running and quiet loco, so if it was your loco and you dont believe them i seen them running it and there is nothing wrong with it! Link to post Share on other sites More sharing options...
'CHARD Posted January 14, 2012 Share Posted January 14, 2012 Yet another great distance shopping experience to report here. Order placed 1000 yesterday, picking advice email noticed this morning (thanks Dan Dan Ye!), and about an hour ago a child's voice was heard to ask 'what was in that parcel I opened the door to this morning?' No string now, of course, but slicker than ever, so all round perfect tens from this Borders modeller in B76. Link to post Share on other sites More sharing options...
RMweb Premium Gwiwer Posted January 14, 2012 RMweb Premium Share Posted January 14, 2012 A parcel which Hattons advised had been mailed on 21st November (Royal Mail airmail requested) failed to arrive by Christmas. I dropped them a courtesy email to advise non-receipt after three weeks and on 6th January emailed again to advise it still had not arrived. When I next logged on (within 12 hours) I had a reply advising they have lodged a claim for lost in transit, sent a replacement of the missing items and apologized for the inconvenience (even though it was not within their control). On Friday I received the goods by airmail express signed-for, a service advertised at a higher cost than I had originally paid for, and of course with no extra charges made. My email of thanks and to confirm delivery (something I always do with every order no matter where it has come from) was immediately acknowledged from Liverpool and I am happy to report a satisfactory outcome and good service. Link to post Share on other sites More sharing options...
Tim Hale Posted January 15, 2012 Share Posted January 15, 2012 Hattons certainly understand the word 'service' and exceed my expectations every time. Not just the lo-cost nature of the pricing and postage but their positive must-do attitude is outstanding against other not-so-good competitors. Their recent performance to ensure that I received the model that I really wanted was nothing short of superb and I cannot praise them enough. They deserve the reputation that they have nurtured- well done . Tim Link to post Share on other sites More sharing options...
Bill Posted January 26, 2012 Share Posted January 26, 2012 Guess what? There is a very large Peco O gauge double slip inside, And it seems to have reawakened Hatton's urge to use some string... Link to post Share on other sites More sharing options...
RMweb Premium Gwiwer Posted January 26, 2012 RMweb Premium Share Posted January 26, 2012 String! Where is the "Like Image" button??? Link to post Share on other sites More sharing options...
BROADTRAIN1979 Posted January 27, 2012 Share Posted January 27, 2012 Hattons have superb customer sevices.... they always put their customers first i have never had a problem with them reccomended highly Mark Link to post Share on other sites More sharing options...
Free At Last Posted February 1, 2012 Share Posted February 1, 2012 Hattons rang this morning to say they had a problem charging my card, I had recently received a new one and forgot to update my account. All was sorted over the phone and I will be going there shortly to pick up two Bachmann 3Fs in LMS livery. Link to post Share on other sites More sharing options...
Tom J Posted February 1, 2012 Share Posted February 1, 2012 I took something back last week with a fault and Hattons were most helpful. I too hadn't been to the shop since the re-fit and was very impressed indeed. While I was there I bought something and got the wrong one; their customer service in helping me exchange it has so far been flawless. Of all the mail order places I have done business with (I've had to use other places when Hattons sold out!) Hattons feel like the best of both worlds - an efficient, refined 'box shifter' but with the heart of a proper model shop. Link to post Share on other sites More sharing options...
charles2 Posted February 9, 2012 Share Posted February 9, 2012 Hi! I was delighted this morning to not be disappointed by Hattons reputation! I ordered a Bachmann Class 150 at 13:24 yesterday - 07:40 today the package arrived in my hand (although given straight to my beautiful wife as it's not to be opened until Fathers Day!!!)! That is what I call good service & if it's always like that then I shall use them a second, third, fourth and more times! Charles Link to post Share on other sites More sharing options...
The Yorkshire Pud Posted February 9, 2012 Share Posted February 9, 2012 I ordered a Bachmann Class 37 "The Saltire Society" on Monday evening at around 7pm ish ....... ordinary first class delivery, and I recieved it on Wednesday ........ brill service !! Needless to say, I will be shopping with them again. Well done Hattons !! Link to post Share on other sites More sharing options...
RMweb Gold Metr0Land Posted February 10, 2012 RMweb Gold Share Posted February 10, 2012 And another vote of praise from me. I ordered a few bits and bobs online 19:30/08Feb. Parcel here on a snowy/icy morning 10:30am/10Feb. Well done Hattons and the Post Ofice. Link to post Share on other sites More sharing options...
DavidR Posted February 10, 2012 Share Posted February 10, 2012 As I normally live in Poland, I need to order items when here on holiday. Nothing but praise for Hattons and Royal Mail. Ordered Bachmann LMS 3F at 13.00 yesterday. Received in North Norfolk, just after 10 am today. Link to post Share on other sites More sharing options...
RMweb Premium Sasquatch Posted February 10, 2012 RMweb Premium Share Posted February 10, 2012 Been dealing with Hattons for nearly 30 years. They`re miles ahead of anyone else. Any order is usually in my mailbox deep in the Oregon woods within 7 days! LMS 3F and all the bits to finish the latest project orderd today! Mrs Sasquatch wont like it but she hasn`t got the mailbox key. Off to leave some more foot prints in the fresh snow. Link to post Share on other sites More sharing options...
Baggie Posted February 16, 2012 Share Posted February 16, 2012 Normally love Hattons, but had a parcel sent via CityLink go missing last year, so I've just placed an order, paid the extra for Royal Mail, and they have still sent it via CityLink! Also had a Class 37 turn up from Hattons in the wrong sleeve, they want me to return the sleeve to them before they will send out the correct one. All seems a bit of a waste of time having to send it back from Australia, as it will probably end up in the bin! Link to post Share on other sites More sharing options...
RMweb Premium Gwiwer Posted February 17, 2012 RMweb Premium Share Posted February 17, 2012 I have had a similar experience with an item being charged for as Royal Mail yet arriving with a CityLink label. As their parcels arrive via the Australia Post contractor however they are shipped I have no way of determining what - if anything - happened at the Liverpool end. The difference in cost was £1; the difference in expected transit time was approximately an extra two weeks. I have also had one parcel apparently become lost in transit. Shipped from Liverpool in early November by Royal Mail airmail (at least that's what was paid for) it failed to arrive by mid January and Hattons cheerfully sent a replacement by air express at additional cost to themselves which duly arrived within a few days of being mailed. The original package was delivered yesterday in slightly damaged condition. I emailed Hattons to advise them and it will be returned to them by surface mail at their request with a refund of my costs upon arrival. That takes a while but the cost is modest and they have already incurred additional costs in expressing the replacement over. I therefore didn't address the possibilities of being offered "keepsies" (which I don't need now) or of airmailing back to get a faster credit. Good service as always including when things go wrong outside of Hattons' control. Link to post Share on other sites More sharing options...
MRDBLUE17 Posted February 21, 2012 Share Posted February 21, 2012 A few weeks back I phoned Hattons to pre-order an Oxford lorry that was due soon as my normal supplier couldn't get this particular one and the nice lady took all my details I took the opportuity to purchase their Ltd edtion Mersey Rail 150 which was reduced in price and asked if they would keep it and send it all together to save postage. They had no problem with this at all and my very well packed box arrived at the start of the week. Great service which I thought well worth sharing. Thanks, Mark Link to post Share on other sites More sharing options...
37pits Posted March 6, 2012 Share Posted March 6, 2012 just like to say I put an order in to Hattons on Sunday via their website, got an e-mail yesterday Monday to say it had been parcelled up ready to go & received the goods in today's post (Tuesday). it was well packed and wrapped. Great service all round Link to post Share on other sites More sharing options...
Stevelewis Posted March 6, 2012 Share Posted March 6, 2012 I have noticed a strange one with Hattons with ref to the FARISH 4 CEPs in green ...............usually Hattons are among the the first to receive stock of new releases, but they still have not got any stock, they posted a delivery date of on or after 29th Feb, I do a lot of business with Hattons but in this case I ordered from another supplier. Link to post Share on other sites More sharing options...
RMweb Premium Gwiwer Posted March 6, 2012 RMweb Premium Share Posted March 6, 2012 It is possible they had stock which was entirely pre-sold to advance orders and are awaiting a second delivery. Link to post Share on other sites More sharing options...
RMweb Premium PhilJ W Posted March 6, 2012 RMweb Premium Share Posted March 6, 2012 just like to say I put an order in to Hattons on Sunday via their website, got an e-mail yesterday Monday to say it had been parcelled up ready to go & received the goods in today's post (Tuesday). it was well packed and wrapped. Great service all round I done likewise with the same result, excellent service. Link to post Share on other sites More sharing options...
GeoffW Posted March 7, 2012 Share Posted March 7, 2012 Hattons and Cheltenham Model Centre excellent fast reliable with great prices wouldn't be without them. Link to post Share on other sites More sharing options...
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