County of Yorkshire Posted January 10, 2019 Share Posted January 10, 2019 Hi Jon, Which code in particular is duplicated on your end? You can indeed order that rake, feel free to call and pre-order over the phone if you'd prefer. Cheers, Dan All sorted now! Thanks. 1 Link to post Share on other sites More sharing options...
Fenway Park Posted February 5, 2019 Share Posted February 5, 2019 Collected my Bachmann G2A from Derails yesterday. It was in their sale section. Although it is LMS livery, it will be an easy one to convert to BR as there is no smoke box door number to worry about. Excellent service as always. 1 Link to post Share on other sites More sharing options...
Ouroborus Posted February 8, 2019 Share Posted February 8, 2019 Just another one to add my thanks to all at Derails for their outstanding service. And just like all great model shops, they provide you with a scaldingly hot cup of tea that takes centuries to cool down. And of course, while it's cooling..... Great to meet you all today. Will see you again soon. 1 1 Link to post Share on other sites More sharing options...
Hroth Posted February 12, 2019 Share Posted February 12, 2019 Once again excellent service from Derails. Well done! 1 Link to post Share on other sites More sharing options...
sdh-stbriavels Posted February 12, 2019 Share Posted February 12, 2019 Dan - I didn't know you offered cups of tea. Make mine a bacon sandwich and cup of coffee from your excellent eating establishment downstairs next time I call in, hopefully for my new Collett coaches :-) Simon 1 Link to post Share on other sites More sharing options...
d46037 Posted February 14, 2019 Share Posted February 14, 2019 (edited) Paid a visit to Derails this morning ,came away with a trio of DRS 68’s and three duchesses (two streamliners and a proper one). Had a pot of tea and chocolate cake and a good chat before taking Duchess of Hamilton for a spin on their test track. Richard Edited February 14, 2019 by d46037 1 Link to post Share on other sites More sharing options...
Fenway Park Posted March 14, 2019 Share Posted March 14, 2019 Popped into Derails this week to look at the Hornby A1X. They were testing the new arrivals and now I am the owner of 32636. Excellent service as usual. Malcolm 1 Link to post Share on other sites More sharing options...
RMweb Gold TheSignalEngineer Posted March 26, 2019 RMweb Gold Share Posted March 26, 2019 More great service from Dan and the team. Phonecall over the weekend to say my stuff had arrived, posted Monday, arrived this morning. 1 1 Link to post Share on other sites More sharing options...
RMweb Premium melmerby Posted April 2, 2019 RMweb Premium Share Posted April 2, 2019 Same here. Items sorted & posted Monday, arrived Tuesday morning. Great service as usual. 1 1 Link to post Share on other sites More sharing options...
SDJR7F88 Posted April 2, 2019 Share Posted April 2, 2019 Dispatched Monday arrived today, very happy indeed! Just need to get around to clearing the layout for it to run on :p Excellent service as always! 1 Link to post Share on other sites More sharing options...
spikey Posted April 27, 2019 Share Posted April 27, 2019 Woke up this morning in need of some ballast and a couple of Ratio kits. If Hattons had the ballast in stock, the 3 items would have cost me £44.50 + £4 delivery. Derails' courier delivery is £2.95 dearer, but all three items are in stock and the total bill's still £2.55 less! 1 Link to post Share on other sites More sharing options...
RMweb Gold Derails Models Posted April 29, 2019 RMweb Gold Share Posted April 29, 2019 (edited) On 27/04/2019 at 08:51, spikey said: Woke up this morning in need of some ballast and a couple of Ratio kits. If Hattons had the ballast in stock, the 3 items would have cost me £44.50 + £4 delivery. Derails' courier delivery is £2.95 dearer, but all three items are in stock and the total bill's still £2.55 less! Glad to hear, and thanks for the order. I must add, as those who have ordered from us before (and now yourself ) knows, if our website does charge you more than your order costs us to send then we'll refund the difference back to your card, or if there is a cheaper optional available we'll get in-touch and let you know! All part of the service...! Thanks again! Edited April 29, 2019 by Derails Models 1 Link to post Share on other sites More sharing options...
spikey Posted April 29, 2019 Share Posted April 29, 2019 1 hour ago, Derails Models said: ... if our website does charge you more than your order costs us to send then we'll refund the difference back to your card, or if there is a cheaper optional available we'll get in-touch and let you know! And I can now vouch for the considerable lengths that Derails goes to in order to do just that. Speaking as an ex-business owner who frequently laments the dire standard of customer service you get from many places nowadays, I'm well impressed with the way this lot goes about it. 1 1 Link to post Share on other sites More sharing options...
Fenway Park Posted June 14, 2019 Share Posted June 14, 2019 Dropped by yesterday to update my pre orders. Good chat with Little Dan, came away with two Oxford Rail wagons. 1 Link to post Share on other sites More sharing options...
chriswrightmk Posted June 15, 2019 Share Posted June 15, 2019 Doing some useful Peco N wagons of Dean Forest area and provides some info on Prototype which is interesting. Also answers emails and despatches quickly. 1 Link to post Share on other sites More sharing options...
SDJR7F88 Posted June 17, 2019 Share Posted June 17, 2019 (edited) Visited the store for the first time last Monday from Bristol, and must say I was very impressed! Packed to the rafters with modelling goodies! Little Dan made us feel right at home (even offering us a Coffee on arrive). As you can imagine, we didn't leave empty handed During our time there I filmed a little shop tour video, which can be seen here. Will certainly be visiting again! Edited June 17, 2019 by SDJR7F88 9 1 Link to post Share on other sites More sharing options...
RMweb Gold Derails Models Posted June 17, 2019 RMweb Gold Share Posted June 17, 2019 Thanks for the spontaneous visit Callum, it was good to see you! Sorry it wasn't very tidy, but then again, if it was tidy it would mean we have time to tidy up instead of selling things! Unfortunately my James Bond villian acting leaves a lot too be desired............. 2 Link to post Share on other sites More sharing options...
spiket4 Posted June 22, 2019 Share Posted June 22, 2019 Called into the shop this week while working in the area. All the staff were very helpful and friendly and the shop is very well stocked. I picked up all the scenic items i needed. Well worth a visit if your in the area. 1 Link to post Share on other sites More sharing options...
spikey Posted June 22, 2019 Share Posted June 22, 2019 OK, I have to ask ... which Dan is which? Link to post Share on other sites More sharing options...
RMweb Gold Derails Models Posted June 22, 2019 RMweb Gold Share Posted June 22, 2019 (edited) 4 hours ago, spikey said: OK, I have to ask ... which Dan is which? It's not an uncommon question! It used to be Old Dan and Young Dan but Dad didn't like that for some reason, then it changed to Little and Big which he refers too as height and I refer to as waist size..... If you're looking in the video, I (Little Dan) am the one doing the awful Blofeld impression with a Praire! The other chap you see in the video is 82A Studios, as neither Luke or Big Dan were around on the day that video was filmed and although Edward was around he managed to avoid the camera (which he says is great coz' he would have broken the lens otherwise!). Edited June 22, 2019 by Derails Models 1 Link to post Share on other sites More sharing options...
rob D2 Posted June 22, 2019 Share Posted June 22, 2019 Ooh, you better alter that sign and make it “ your wife /husband/ partner/ significant other called....”.inclusive , PC etc ....! Is there another FOD model show this September Dan ? 1 Link to post Share on other sites More sharing options...
RMweb Gold Derails Models Posted June 22, 2019 RMweb Gold Share Posted June 22, 2019 (edited) 3 hours ago, rob D2 said: Is there another FOD model show this September Dan ? There sure is! 28th and 29th September 2019 at the Dean Academy in Lydney. I'll post some info here as and when it's all confirmed. We're not actually attending as a retailer this year, but I'm helping organise parts of the show! Edited June 22, 2019 by Derails Models 1 Link to post Share on other sites More sharing options...
RMweb Premium Daddyman Posted June 24, 2019 RMweb Premium Share Posted June 24, 2019 What service! Why do people use other shops?! I had an issue with delivery (caused - I stress - by the [expletive deleted] at DPD and not by Derails) and Derails had numerous solutions to offer. I had a couple of questions about other matters and Little Dan took time out of his day to answer them all - and then he emails me and thanks me for my time! My default shop from now on. 1 1 1 1 Link to post Share on other sites More sharing options...
1722 Posted June 26, 2019 Share Posted June 26, 2019 Order placed Sunday evening. Arrived today. And cheaper than competitors too. They have my pre-order for the Port of London Peckett too and have been exellent throughout (particularly as I changed it from the Lilleshall variety). High recommended and will use again (usual disclaimer: no connection etc). 1 Link to post Share on other sites More sharing options...
RMweb Gold TheSignalEngineer Posted July 5, 2019 RMweb Gold Share Posted July 5, 2019 Another winner from Dan. Ordered through website on Tuesday night, acknowledged Wednesday, shipped Thursday, arrived 10.17am Friday. Total bill was £4 cheaper than the competition as well. 2 1 Link to post Share on other sites More sharing options...
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