rob D2 Posted March 27, 2018 Share Posted March 27, 2018 @dmh I'm literally out photographing the EVR diesel gala in a horizontal blizzard but I saw this ping through. I've just checked that ticket ID and a response was sent within an hour. Maybe your email provider filtered it into Junk (not uncommon). "Recipient mailbox full" is another common issue. I will re-send. All that said, I get in the region of 200-250 incoming emails a week asking for new packs or one-off custom work. This is in addition to dispatching all the web site orders, replenishing stock, research and design of new packs incl test printing, numerous meetings with manufacturers, TOCs and other stakeholders. As the web site and every email footer states - it's simply a physical impossibility to help every single request despite 90+hr weeks every week. I do what I can and help where I can. I replied to Rob within minutes but for the wider benefit of everyone else - the Railtec match to EWS maroon has been described as "superb" so hopefully the EWS range should fit the bill. Besides the ready-printed stock items there's also a custom EWS pack with your choice of number: 4mm-2230 I’m ready to order Steve, having removed the numbers, but it’s now showing out of stock...any idea when it’s returning ? Link to post Share on other sites More sharing options...
railtec-models Posted March 27, 2018 Share Posted March 27, 2018 Folks - as alluded to previously, I unfortunately just don't have the resource to monitor this thread as a second inbox. I wish I did. I already get ~250 emails a week at the info@ email address in addition to a now unprecedented number of web site orders for stock items (which are absolutely not a problem as most get dispatched same day). Many of these emails ask for bits which are not yet packs or completely one-off work, and I respond to as many as I can. It's not uncommon to have the exact same request also get submitted via IM, a tag on a Facebook post and possibly other channels all within a short space of time. It risks quickly becoming unrealistic and unmanageable. As I mention in every email footer - please help me help everyone by keeping requests to a single channel. Every working week is 90+hrs and I do as much as I can and help as many people as I can. Regrettably it's physically impossible to be everything to everybody, even if the catalog is growing at an alarming rate and an increasing number of items are becoming available off-the-shelf (approx 400 new product lines every year).Thanks in advance for your understanding.Right, back to put my feet up... Link to post Share on other sites More sharing options...
rob D2 Posted March 27, 2018 Share Posted March 27, 2018 Yeah, sorry Steve, It’s easy for those of us sitting on our asses to fire off emails like some internet scattergun and forget you guys are beavering away behind the scenes. This young tractor will wait , no problem Link to post Share on other sites More sharing options...
D6775 Posted March 30, 2018 Share Posted March 30, 2018 Apologies from me also Steve, I will continue to wait patiently & promise not to bother you. Link to post Share on other sites More sharing options...
RMweb Gold Not Jeremy Posted March 30, 2018 RMweb Gold Share Posted March 30, 2018 Another huge thank you and vote of confidence for Steve and Railtec from here in Bath. I recently decided some bogie bolsters would look a whole lot better with appropriate lettering and Steve really came up trumps. The service and communications were way beyond my expectations and the transfers themselves are superb. I am currently hatching some more lettering opportunities..... Thank you very much Steve! Simon 1 Link to post Share on other sites More sharing options...
RMweb Premium Daddyman Posted April 5, 2018 RMweb Premium Share Posted April 5, 2018 @dmh I'm literally out photographing the EVR diesel gala in a horizontal blizzard but I saw this ping through. I've just checked that ticket ID and a response was sent within an hour. Maybe your email provider filtered it into Junk (not uncommon). "Recipient mailbox full" is another common issue. I will re-send. All that said, I get in the region of 200-250 incoming emails a week asking for new packs or one-off custom work. This is in addition to dispatching all the web site orders, replenishing stock, research and design of new packs incl test printing, numerous meetings with manufacturers, TOCs and other stakeholders. As the web site and every email footer states - it's simply a physical impossibility to help every single request despite 90+hr weeks every week. I do what I can and help where I can. I replied to Rob within minutes but for the wider benefit of everyone else - the Railtec match to EWS maroon has been described as "superb" so hopefully the EWS range should fit the bill. Besides the ready-printed stock items there's also a custom EWS pack with your choice of number: 4mm-2230 Has the shade of maroon changed since last year? The ones I bought from you do not match the Bachmann 37. Link to post Share on other sites More sharing options...
railtec-models Posted April 5, 2018 Share Posted April 5, 2018 (edited) Has the shade of maroon changed since last year? The ones I bought from you do not match the Bachmann 37. I think I need to add to my signature the reiteration of the post just further up this thread that I just don't have the resource to monitor RMWeb as a second inbox. The shade of maroon has not changed. Heavy testing was carried out, resulting in the image below. I've sold literally hundreds of these and people seem pretty happy with the match. Without knowing any of the detail which I would ask you to email in, I can only assume: - There may be something specific to the model you have. - There may be something specific to Bachmann's factory run of the model you have. - There may be a possibility that the product you used in this instance may not have been Railtec (I'm not sure how closely some other vendors match the maroon), all the more so since I have no record of any order from you since Oct 2017. - Something else. David, if you could please reply privately via email including more detail, that will see the most effective way forward. Edited April 5, 2018 by railtec-models Link to post Share on other sites More sharing options...
RMweb Gold russ p Posted April 5, 2018 RMweb Gold Share Posted April 5, 2018 Steve,I went on your site the other day as I messed the numbers on D6753 think I put varnish on too soon It said or at least I think I was in the right place that sets of five numbers are currently unavailable Cheers Russ Link to post Share on other sites More sharing options...
rob D2 Posted April 5, 2018 Share Posted April 5, 2018 He said he can't monitor this , I'd suggest email . A lot of personalised products are out of stock whilst they catch up ithink Link to post Share on other sites More sharing options...
rob D2 Posted April 17, 2018 Share Posted April 17, 2018 Received my 37669 decals from Steve , and very nice they look too... Colour match looks pretty good, much better than fox. The donor is 37411 , an older Bachmann 37 and I’ve noticed coming up to date with 37174 , that even the Bachmann shade of maroon has changed slightly ! Link to post Share on other sites More sharing options...
boeing7572t6 Posted April 17, 2018 Share Posted April 17, 2018 Tried using some Railtec transfers today for the first time. They went on ok but then curled up as they dried. What am I doing wrong? Link to post Share on other sites More sharing options...
railtec-models Posted April 17, 2018 Share Posted April 17, 2018 (edited) Tried using some Railtec transfers today for the first time. They went on ok but then curled up as they dried. What am I doing wrong? Can you PM me? There's a section on the instruction sheet which reads, "Any issues? Please email us as the first port of call and at least give us the opportunity to resolve." This is because: - If someone does hit upon an issue then it's often something very easily resolved. - It's not uncommon to be user error - which is fine by the way. I'm here to help. - A faster resolution is more likely if the supplier knows about it first. - Due to the nature of forums and social media, it can give a potentially incorrect impression of the product to a large number of people, which in turn can have an adverse impact on a small business and ultimately impact how that business serves the community with such a very niche product and service. I'd like to have banks of Amazon-esque customer service agents monitoring social media for feedback, but alas the ecosystem of specialist suppliers for a hobby such as this is a completely different (and often more delicately balanced) beast. Edited April 17, 2018 by railtec-models 2 Link to post Share on other sites More sharing options...
boeing7572t6 Posted April 17, 2018 Share Posted April 17, 2018 Hi No intention of suggesting the product is at fault, the positive reviews on this thread speak for themselves. The transfers in question were supplied by Little Loco as replacements for their Cl15 loco. There were no instructions included to the best of my knowledge. Thank you for your prompt response, I wish more traders were as proactive. Do you still want me to pm? Bob Link to post Share on other sites More sharing options...
railtec-models Posted April 17, 2018 Share Posted April 17, 2018 (edited) Hi No intention of suggesting the product is at fault, the positive reviews on this thread speak for themselves. The transfers in question were supplied by Little Loco as replacements for their Cl15 loco. There were no instructions included to the best of my knowledge. Thank you for your prompt response, I wish more traders were as proactive. Do you still want me to pm? Bob Hi Bob, yes please that would be great. Just email me at info@railtec-models.com. I sense this can be very easily resolved. Will look out for your email. PS - if they were supplied by LLC then I suspect you're entirely correct in that there may not have been any transfer instructions in with the kit. (If memory serves I think I just provided Steve with a large qty of transfer sheets). Edited April 17, 2018 by railtec-models Link to post Share on other sites More sharing options...
Jack374 Posted April 28, 2018 Share Posted April 28, 2018 Today I received a letter with "Please Do Not Bend" printed on it...that can only be good news! I placed an order for a custom pack with my preferred number of loco on Thursday afternoon, and the pack arrived this morning with today’s post. I don’t think I’ve ever experienced service on par with that of Railtec...outstanding effort by Steve and the team, especially considering it was a custom pack. Do you guys sleep?? Many thanks, Jack. 2 Link to post Share on other sites More sharing options...
rob D2 Posted May 27, 2018 Share Posted May 27, 2018 Just a note to say, how good I think these products are. Haven’t got round to the EWS stuff, but using their TOPs numbers to change this 37. The definition and density of the numbers I believe in far superior to what I was using before. Good job guys . 1 Link to post Share on other sites More sharing options...
RMweb Gold 96701 Posted June 7, 2018 RMweb Gold Share Posted June 7, 2018 Ordered 4mm breakdown crane transfers on the morning of the 6th and they duly arrived on the 7th. Excellent service. Link to post Share on other sites More sharing options...
RMweb Gold 46444 Posted June 18, 2018 RMweb Gold Share Posted June 18, 2018 Just repainted some blue Hornby INSUL-FISH into white for a good friend. I'll reiterate what others have said.... The best transfers I've ever used!.... Great service and packaging too. Thanks Steve Cheers. Mark Link to post Share on other sites More sharing options...
Waverley West Posted June 28, 2018 Share Posted June 28, 2018 Just wanted to belatedly put on record my thanks to Steve once again for sorting me some transfers for my 150001 conversion as a custom order. Excellent service. Excellent transfers. Full stop. Apart from the numbers, small BR logos and so on, Steve also did some black lining for me for the cab front panels which made doing the fronts much easier and produced a better looking result too. 2 Link to post Share on other sites More sharing options...
RMweb Premium Banger Blue Posted June 28, 2018 RMweb Premium Share Posted June 28, 2018 Just to echo the above comments really, another big thumbs up for Railtec Transfers. My first time renumbering locos: I must really mention Railtec’s 3D printed nameplates & numberplates, very impressed with them, I used these to renumber my Dapol Western (this has already appeared elsewhere on RMWeb): Would thoroughly recommend them! 2 Link to post Share on other sites More sharing options...
RMweb Premium John M Upton Posted July 10, 2018 RMweb Premium Share Posted July 10, 2018 Just tried the 3D printed name plates for the first time, renumbering and renaming a Farish Large Logo Class 37/4 as 37403 Isle of Mull. I didn't know but do like that they also came with the numeral set as well which is excellent. So far I am impressed, so much so I might re-do the numbering and plates on the other five when I get a moment... Link to post Share on other sites More sharing options...
railtec-models Posted July 10, 2018 Share Posted July 10, 2018 (edited) Just tried the 3D printed name plates for the first time, renumbering and renaming a Farish Large Logo Class 37/4 as 37403 Isle of Mull. I didn't know but do like that they also came with the numeral set as well which is excellent. So far I am impressed, so much so I might re-do the numbering and plates on the other five when I get a moment... Thanks John. I should probably say that the "plates only" packs don't normally come with matching numbersets unless it indicates so on the web site (they're clearly indicated if they do). It just so happens that in the print I was making for yourself, it was just as easy to include them as there was room on the print run. There are "numbers and (standard) plates of your choice" packs on the web site (catalog #s 9096/97/98 if memory serves), whereas the plates only packs are catalog #9099. You just got lucky :>) Edited July 10, 2018 by railtec-models Link to post Share on other sites More sharing options...
RMweb Gold adb968008 Posted July 10, 2018 RMweb Gold Share Posted July 10, 2018 Any chance of rub on steam locomotive numbers ? Link to post Share on other sites More sharing options...
hoovernut Posted July 11, 2018 Share Posted July 11, 2018 I must congratulate railtech again. With in three days of requesting some decals of a specific type Steve had them done for me. Top marks yet again. Link to post Share on other sites More sharing options...
Coach bogie Posted July 12, 2018 Share Posted July 12, 2018 GWR 1930's coach transfers back in stock FANTASTIC - serious lettering/varnishing this weekend Thanks Railtec Mike Wiltshire Link to post Share on other sites More sharing options...
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