Robin Brasher Posted February 24, 2014 Share Posted February 24, 2014 Hattons does not deduct money from my credit card before they dispatch pre-ordered goods and they send me an email when they are ready to despatch them . I have pre-ordered an 00 gauge BR MK1 horse box and an LMS 6 wheel passenger brake van from other firms. The first I have known about it is when I see that they have deducted the money from my credit card company. Then I have rung them up and they have said that they will be sending the items in a month's time. I had to change the order for the Mk1 horse box because they said the model I had ordered would not be available for a year although they had already taken the money from my credit card. Link to post Share on other sites More sharing options...
oreamnos Posted February 24, 2014 Share Posted February 24, 2014 (edited) I think that pre-order was wisely cancelled. I have read elsewhere of other shops charging for pre-ordered goods far in advance of shipment. To me that practice reeks of a business desperate for immediate revenue and when a business is so cash poor I worry that they won't survive long enough to fill my order. Which is why I only place pre-orders with Hattons - no money changes hands until the item is on its way into my hands. Matt Edited February 24, 2014 by oreamnos Link to post Share on other sites More sharing options...
Robin Brasher Posted February 25, 2014 Share Posted February 25, 2014 My first purchase from Hattons was a rake of four Hornby-Dublo Pullmans in August 1966 for £3. The Hornby-Dublo Pullmans came out in March 1961 and cost 18s 6d each. At the time they seemed like the last word. The picture shows an advertisement in the Meccano Magazine. They have given good service over the past 47 years. 6 Link to post Share on other sites More sharing options...
Stevelewis Posted February 25, 2014 Share Posted February 25, 2014 My first purchaswe from Hattons was around about the same time a Hornby-Dublo C0-B0 and 6 Hornby Dublo Gunpowder vans, cant remember the price though! Since then i have become a reqular customer only this morning yet another 2 boxes arrived ( 0n30 stuff!!) I only wish i had bought some of the Wrenn Streamlined Coronations when Norman hatton was having a bit of a clear out they were on offer for £25.00 3 Link to post Share on other sites More sharing options...
muddys-blues Posted February 25, 2014 Share Posted February 25, 2014 I think that pre-order was wisely cancelled. I have read elsewhere of other shops charging for pre-ordered goods far in advance of shipment. To me that practice reeks of a business desperate for immediate revenue and when a business is so cash poor I worry that they won't survive long enough to fill my order. Which is why I only place pre-orders with Hattons - no money changes hands until the item is on its way into my hands. Matt Aah, probably one of the infamous Sheffield shops ? I will give you a conundrum clue ..........G...M...S..H...A...R...P.... !!!! A difficult one, but you should be able to work it out !!! This lot where notorious for getting your order, charging it, then having to chase them for weeks months & years for the items or getting your money back. But I did not want to detract from the original thread, Hattons, credit where it is due. 1 Link to post Share on other sites More sharing options...
andyman7 Posted February 25, 2014 Share Posted February 25, 2014 (edited) So those 4 HD Pullmans cost 12/6 each or roughly 1/3rd off 'RRP'. At that time general discounting was rare due to resale price maintenance so it was a bit of a bonanza. Hattons of course purchase large quantities of remaindered Hornby Dublo stock from Lines Bros (Triang) following their purchase of Meccano in 1964 and the subsequent winding up of Dublo production in favour of the Triang system. Even in the mid 80s Hattons had odd bits of new/unsold Dublo in their lists, although by that time some of it was at quite considerable premium prices, such as the WR Restaurant Car. Edited February 25, 2014 by andyman7 Link to post Share on other sites More sharing options...
Stevelewis Posted February 25, 2014 Share Posted February 25, 2014 So those 4 HD Pullmans cost 12/6 each or roughly 1/3rd off 'RRP'. At that time general discounting was rare due to resale price maintenance so it was a bit if bonanza. Hattons of course purchase large quantities of remaindered Hornby Dublo stock from Lines Bros (Triang) following their purchase of Meccano in 1964 and the subsequent winding up of Dublo production in favour of the Triang system. Even in the mid 80s Hattons had odd bits of new/unsold Dublo in their lists, although by that time some of it was at quite considerable premium prices, such as the WR Restaurant Car. And the Chlorine wagons Link to post Share on other sites More sharing options...
RMweb Gold Metr0Land Posted February 25, 2014 RMweb Gold Share Posted February 25, 2014 Last Thursday (20Feb) I had a pack of goodies arrive from Hattons. Sadly the Heljan Baby Deltic was a real dog (unlike my other 3 Heljan locos) and made a 'clack' 'clack' 'clack' noise when I ran it. I did not feel disposed to stripping down a £100+ loco. I phoned Hattons and they were most helpful and agreed to immediate replacement, and agreed to my request to test the replacement before dispatch. I sent the loco back 2nd class from High Wycombe the same afternoon. Yesterday (Monday 24th) I had the replacement in my hands and it ran fine. SO FAR AS I CAN TELL from the 2nd invoice they've actually sent the replacement before having the 1st loco in hand? Invoice says Order Source - items did not arrive which I presume was their way of working around their stock control/financial/system limitations. Even if they didn't disptach until the 1st loco arrived, it was excellent service. Sooo you can be a box shifter and give great service. 2 Link to post Share on other sites More sharing options...
Stevelewis Posted February 25, 2014 Share Posted February 25, 2014 . . Even if they didn't disptach until the 1st loco arrived, it was excellent service. Sooo you can be a box shifter and give great service. Exactly! Link to post Share on other sites More sharing options...
Free At Last Posted February 25, 2014 Share Posted February 25, 2014 (edited) Sooo you can be a box shifter and give great service. And also be a local model shop with good prices. Edited February 25, 2014 by Free At Last 1 Link to post Share on other sites More sharing options...
RMweb Gold Gilbert Posted February 25, 2014 RMweb Gold Share Posted February 25, 2014 I had a dodgy Heljan/Hattons14 in the very first batch - replaced without issue Chris Link to post Share on other sites More sharing options...
jsp3970 Posted February 26, 2014 Share Posted February 26, 2014 Many years ago, back in the 1980's, I can remember my father getting stuff from Hatton's for me. As I posted elsewhere I recently returned to modelling OO gauge and it was actually an Hatton's ad that rekindled my interest. The only other company I can remember dealing with back then was Beatties, and I didn't even know they were gone until someone told me a couple of years ago. But I admit that dealing with Hattons is a pleasure, they are courteous and fast in responding to any queries I may have. Only problem however is that it can take a couple of weeks for me to receive my orders, but since I live in Western Canada it is to be expected so its no fault of theirs. Link to post Share on other sites More sharing options...
Stevelewis Posted February 27, 2014 Share Posted February 27, 2014 (edited) 2 Garratts NOW IN STOCK both LMS livery I am sorely tempted but would they look out of place with my 0n30 Mallets Just to point out the only 16.5 mm gauge layout here is 7mm scale USA 0n30!! Edited February 27, 2014 by Stevelewis Link to post Share on other sites More sharing options...
RMweb Gold Ian Hargrave Posted February 27, 2014 RMweb Gold Share Posted February 27, 2014 2 Garratts NOW IN STOCK both LMS livery I am sorely tempted but would they look out of place with my 0n30 Mallets Just to point out the only 16.5 mm gauge layout here is 7mm scale USA 0n30!! They do look tempting.LMS black has an elegant simplicity,doesn't it ? Unfortunately,I have no wagons suitable for that period,so I'll have to wait until May for the 50's versions. It'll be interesting to gain some knowledge of how they perform on a layout,meanwhile...so.I'll egg you on,Steve. Link to post Share on other sites More sharing options...
steve1 Posted March 24, 2014 Share Posted March 24, 2014 Very impressed by their service. Rang Saturday morning for two wagon deals and they arrived today, excellently packed. Respect! steve Link to post Share on other sites More sharing options...
Stevelewis Posted March 24, 2014 Share Posted March 24, 2014 Very impressed by their service. Rang Saturday morning for two wagon deals and they arrived today, excellently packed. Respect! steve If you suddenly find that you require something urgently and its weekend, if you order by noon on Sunday, and specify next day delivery it will be delivered on Monday! ( by Yodel, but Yodel's service has dramatically improved in the last few months!) This of course applies to UK Mainland deliveries. Link to post Share on other sites More sharing options...
CUTLER2579 Posted March 24, 2014 Share Posted March 24, 2014 Called in for some paint last Friday and the staff were very friendly. There was a cracking looking young lady on the counter and she went out of her way to say hello. She was just being nice and friendly as she looked about 47 years my junior, so unless she is Crackers or needs to go to Specsavers it was nothing to do with fancying me. :laugh: Link to post Share on other sites More sharing options...
250BOB Posted March 24, 2014 Share Posted March 24, 2014 Called in for some paint last Friday and the staff were very friendly. There was a cracking looking young lady on the counter and she went out of her way to say hello. She was just being nice and friendly as she looked about 47 years my junior, so unless she is Crackers or needs to go to Specsavers it was nothing to do with fancying me. :laugh: I hope you are over about 59, or else you are in trouble...!!!!!! Link to post Share on other sites More sharing options...
darren01 Posted March 25, 2014 Share Posted March 25, 2014 Hi Put an order in last Sunday,got it Monday morning! 1 Link to post Share on other sites More sharing options...
RMweb Gold JCL Posted March 25, 2014 RMweb Gold Share Posted March 25, 2014 I've been pretty lucky in Fernie, Canada, in that my order generally only takes a week. Last year I had the option of having my parcel sent to my wife who was on the Wirral at the time, or to me, over here in BC. It was £4 to the Wirral and £3 to western Canada. My idea of a box shifter is a company that does just that. Shifts boxes of goods with bad, or at best, no customer service. I tend to call Hattons with my order, and they couldn't be nicer. I don't work for them by the way 1 Link to post Share on other sites More sharing options...
CUTLER2579 Posted March 25, 2014 Share Posted March 25, 2014 I hope you are over about 59, or else you are in trouble...!!!!!! Bob, eight years over 59 I regret to say. Regards, Derek. Link to post Share on other sites More sharing options...
250BOB Posted March 25, 2014 Share Posted March 25, 2014 Bob, eight years over 59 I regret to say. Regards, Derek. You're ok then at that age...you're safe......like me. Bob I've been pretty lucky in Fernie, Canada, in that my order generally only takes a week. Last year I had the option of having my parcel sent to my wife who was on the Wirral at the time, or to me, over here in BC. It was £4 to the Wirral and £3 to western Canada. My idea of a box shifter is a company that does just that. Shifts boxes of goods with bad, or at best, no customer service. I tend to call Hattons with my order, and they couldn't be nicer. I don't work for them by the way Wow......Fernie......I remember staying there one night in a camper van about 10 years ago...............big ski ing area if i remember. Travelling down from Banff on our way to Yellowstone. Bob 1 Link to post Share on other sites More sharing options...
jsp3970 Posted March 25, 2014 Share Posted March 25, 2014 I've been pretty lucky in Fernie, Canada, in that my order generally only takes a week. Last year I had the option of having my parcel sent to my wife who was on the Wirral at the time, or to me, over here in BC. It was £4 to the Wirral and £3 to western Canada. My idea of a box shifter is a company that does just that. Shifts boxes of goods with bad, or at best, no customer service. I tend to call Hattons with my order, and they couldn't be nicer. I don't work for them by the way Sometimes it takes a week, most times it takes two weeks to Calgary. I am starting to think this is not Canada Post's doing but the fine folks at the Canada Border Services Agency checking my parcels to see what is in them. Link to post Share on other sites More sharing options...
sub39h Posted March 26, 2014 Share Posted March 26, 2014 (edited) Does no one else find it takes Hattons five days at least to pack an order, they are always one of the the slowest in my experience. The quickest I've received an order from Hattons (to central London) was less than 24 hours from placing my order with their regular delivery service. The slowest has been about 3 days. In my opinion Hattons offer excellent customer service. On the rare ocassions I've had a problem it has been sorted efficiently with the outcome that was most acceptable to me as the customer. The fact that they are usually the cheapest is a bonus. I do visit my local model shops (I am going to one this afternoon) but it is difficult to argue with Hattons as a model railway provider (with the exception of their interesting pricing strategy on 2nd hand goods). Do they shift boxes? Yes they do because they are a great company and not just because they are cheap. Does this mean that they are an evil that should be banished as they are destroying the local model shop? Imho definitely not - esepecially as Hattons has been around for a lot longer than most. Edited March 26, 2014 by sub39h Link to post Share on other sites More sharing options...
royaloak Posted March 27, 2014 Share Posted March 27, 2014 I hope you are over about 59, or else you are in trouble...!!!!!! I think you need to check your maths! Link to post Share on other sites More sharing options...
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