Stevelewis Posted September 23, 2016 Share Posted September 23, 2016 I worked behind a Post Office counter 50 years ago and we were provided with sealing wax for registered mail. That's when Post offices were post offices!! When we moved From Cheshire to Wales in '84 there were around 8 or 9 local PO branches and 1 Main PO in Mold. today the Mold one is still open along with horrendous queues, and there are 2 other branches, both in retail outlets where the staff seem to prioritise selling their stock rather than deal with the PO side of things. Is it any wonder that companies like Hermes & Yodel are doing so well!? Apologies for the Hattons thread Hi-Jack, it all started with a ball of string!! Link to post Share on other sites More sharing options...
rob D2 Posted September 26, 2016 Share Posted September 26, 2016 Hat tons order came in two days - can't moan about that ! If always order mid week I think Link to post Share on other sites More sharing options...
amdaley Posted September 26, 2016 Share Posted September 26, 2016 My order arrived this morning.Took 10 days which isn't so bad I suppose. Link to post Share on other sites More sharing options...
Removed a/c Posted September 30, 2016 Share Posted September 30, 2016 Order an item Sunday, email saying it was picked Monday. Delivered today, I don't think you could get better service, not forgetting it also has to go through customs as well. 1 Link to post Share on other sites More sharing options...
edward66 Posted October 16, 2016 Share Posted October 16, 2016 Has anyone had trouble trying to order items from Hattons and not being able to access their cart? I have and their answer was to make sure cookies were enabled. I have tried to do this even down to allowing cookies on Hattons website but to no avail. I want to order and pay using paypal but first I have to put something in the cart which I am unable to view. Any ideas? Edward [computer dunce] Link to post Share on other sites More sharing options...
Free At Last Posted October 16, 2016 Share Posted October 16, 2016 Has anyone had trouble trying to order items from Hattons and not being able to access their cart? I have and their answer was to make sure cookies were enabled. I have tried to do this even down to allowing cookies on Hattons website but to no avail. I want to order and pay using paypal but first I have to put something in the cart which I am unable to view. Any ideas? Edward [computer dunce] I have just tried it and it is working ok for me. Link to post Share on other sites More sharing options...
RMweb Premium Gwiwer Posted October 16, 2016 RMweb Premium Share Posted October 16, 2016 Has anyone had trouble trying to order items from Hattons and not being able to access their cart? I have and their answer was to make sure cookies were enabled. I have tried to do this even down to allowing cookies on Hattons website but to no avail. I want to order and pay using paypal but first I have to put something in the cart which I am unable to view. Any ideas? Edward [computer dunce] Yes!!! Are you using Safari? I use Safari and have for some time been unable to add items to the cart. Hattons is aware of the problem and has been in discussion with me over some time though that seems to have dried up of late. They cannot reproduce the problem. Cookies have been enabled, removed and re-enabled. Everything is as it should be. My workaround is to add items to a Wishlist instead which seems to work. Going to My Wishlist will then allow me to add to cart from there. However it only works for in stock items. For others you can always use the live chat facility, email them or potentially use another browser if available. They advise Chrome. 1 Link to post Share on other sites More sharing options...
RMweb Gold Colin_McLeod Posted October 16, 2016 RMweb Gold Share Posted October 16, 2016 (edited) The old fashioned way is to ring them up and place the order over the phone. (Or write enclosing a cheque if you prefer) Edited October 16, 2016 by Colin_McLeod Link to post Share on other sites More sharing options...
edward66 Posted October 17, 2016 Share Posted October 17, 2016 The old fashioned way is to ring them up and place the order over the phone. (Or write enclosing a cheque if you prefer) But I want to use my Paypal account so this doesn't work. Link to post Share on other sites More sharing options...
edward66 Posted October 17, 2016 Share Posted October 17, 2016 Yes!!! Are you using Safari? I use Safari and have for some time been unable to add items to the cart. Hattons is aware of the problem and has been in discussion with me over some time though that seems to have dried up of late. They cannot reproduce the problem. Cookies have been enabled, removed and re-enabled. Everything is as it should be. My workaround is to add items to a Wishlist instead which seems to work. Going to My Wishlist will then allow me to add to cart from there. However it only works for in stock items. For others you can always use the live chat facility, email them or potentially use another browser if available. They advise Chrome. Thanks for that, I will try using the wishlist route, it's been very frustrating as I can't use my Paypal account over the phone. 1 Link to post Share on other sites More sharing options...
Ian Abel Posted October 17, 2016 Share Posted October 17, 2016 The old fashioned way is to ring them up and place the order over the phone. (Or write enclosing a cheque if you prefer) Indeed, for some that works well, for others (mid-west USA as an example), timing and cost are still factors, especially when ecommerce is in 90+% of my life the easiest, fastest and usually most cost effective method of transacting purchases. Whilst some folks hate ecommerce, I've managed to find it an incredible asset for much of what I want/do in several hobbies. Always consider that what works for some folks isn't necessarily as available to others. 2 Link to post Share on other sites More sharing options...
edward66 Posted October 17, 2016 Share Posted October 17, 2016 Thanks for that, I will try using the wishlist route, it's been very frustrating as I can't use my Paypal account over the phone. Hi Gwiwer, I have tried using the wishlist and it was successful, thanks for the info! I have informed Hattons of what I had to do. Link to post Share on other sites More sharing options...
RMweb Gold adb968008 Posted October 31, 2016 RMweb Gold Share Posted October 31, 2016 Anyone had any issues with deliveries from Hattons recently ? Missing items that were in stock, incorrect billing ? Link to post Share on other sites More sharing options...
MGR Hooper! Posted October 31, 2016 Share Posted October 31, 2016 Order received from Hattons, extremely sweet people, every ready to respond to queries and so helpful. Thanks to the entire crew at Hattons. Product made it's way half way around the globe in just 12 days, top class service! 2 Link to post Share on other sites More sharing options...
Removed a/c Posted October 31, 2016 Share Posted October 31, 2016 No problem here, just placed an order Friday. Link to post Share on other sites More sharing options...
RMweb Gold Hattons Dave Posted November 8, 2016 RMweb Gold Share Posted November 8, 2016 Hi all,Apologies to appear 'out of area' however we're having a 70th Anniversary event this weekend with benefits for offline and online customers http://www.rmweb.co.uk/community/index.php?/topic/116619-hattons-70th-anniversary-open-days-friday-11th-and-saturday-12th-november/&do=findComment&comment=2491615 Cheers,Dave 2 Link to post Share on other sites More sharing options...
railsquid Posted November 10, 2016 Share Posted November 10, 2016 As "normal" service seldom goes reported, please to report that I placed an order for a random bunch of stuff less than 24 hours ago and just received an email that it has been picked and packed into a parcel addressed to my good self here in parts foreign. Still some issues with the website (ended up going via the wishlist route) though. 2 Link to post Share on other sites More sharing options...
caradoc Posted November 12, 2016 Share Posted November 12, 2016 I placed an order with Hattons at 0930 yesterday and received it (from Yodel) at 1415 today ! Unbeatable service from both retailer and courier. 2 Link to post Share on other sites More sharing options...
Coldgunner Posted November 12, 2016 Share Posted November 12, 2016 Placed my order with Hattons, I believe, on Thursday. Tracking number tells me its been delivered at home. That was on the standard 2nd class delivery. Sometimes putting it on the standard £4 rate they'll put it in 1st class post anyway. I've always had good experience with Hattons and if I'm in the northw-west I'll be sure to drop in for a look around. 2 Link to post Share on other sites More sharing options...
Jintyman Posted November 14, 2016 Share Posted November 14, 2016 Well I believe the best way to judge a supplier/trader is how they are when something goes wrong! I ordered a reasonable sized order off them a week last Thursday. I opted for the DPD option for postage. I still hadn't received any notification of picking/packing or dispatch by the following Tuesday, so I phoned them to see if there was a problem. The lady who answered my call apologised, and said the order had slipped through the net and was just sitting on the system. She set about rectifying the issue and promised me that I would receive it the following day, which I duly did. No fuss, just a positive approach to rectifying a problem and an apology because we are all human after all. Top marks from me Jinty 5 Link to post Share on other sites More sharing options...
Stevelewis Posted November 14, 2016 Share Posted November 14, 2016 Just as a matter of interest........I am a long term Hattons customer I order nearly every week sometimes twice! I am pleased to see that the recent hiccough in the delivery system has now disappeared and that deliveries have resumed being 'on time' Anyway on Friday last I received an order placed previous day, nothing extraordinary the main items being a couple of Bargain motive power units , I did order a 2nd hand item just 1 Peco point, listed as like new, however when it arrived it was not as like new as I expected, it was quite heavily coated in 'track gunge' and some of the sleeper ends had been trimmed. I phoned Hattons and was treated in their usual polite and courteous manner, I explained the problem and was offered a refund if I wished to return it, however this seemed a bit unessessary for a single inexpensive item, so I agreed to keep it, and suggested a small refund to cover the inconvenience of cleaning it up. I was asked if they could phone me back, which occurred 20 mins later advising me that they had refunded the total initial cost of the point That's what I consider to be excellent customer service and appreciation 2 Link to post Share on other sites More sharing options...
50A55B Posted November 14, 2016 Share Posted November 14, 2016 On the other side of the coin, I'm still waiting for an Airfix kit originally due 1st week October and chased 2 weeks later to be told some more would be coming in soon. This is a personal experience blip, normally I've had excellent service. Link to post Share on other sites More sharing options...
RMweb Gold Colin_McLeod Posted November 14, 2016 RMweb Gold Share Posted November 14, 2016 Sounds like a supply problem 50A55B rather than a delivery problem. Link to post Share on other sites More sharing options...
steventrain Posted November 16, 2016 Share Posted November 16, 2016 i see New Hornby arrive at Hattons but why price high? Check out cheaper price such as R3471, R3479 etc at Rails. 2 Link to post Share on other sites More sharing options...
Stevelewis Posted November 16, 2016 Share Posted November 16, 2016 i see New Hornby arrive at Hattons but why price high? Check out cheaper price such as R3471, R3479 etc at Rails. Swings & Roundabouts!!!! Link to post Share on other sites More sharing options...
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