Hi, Thanks for all for your recent feedback, It means a lot to see that the hard work we put it gets noted and appreciated.
Look forward to dealing with you again soon!
Oliver @ Rails
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Posted 18 November 2017 - 12:13
I've just moved all my pre-ordered to Rails Of Sheffield also. Prices were cheaper and hence the shift.
Posted 27 November 2017 - 23:14
I have ordered the Bachmann birdcage coaches at 12:30 today and expected them to be posted today as that's what other company's do post same day before one hopefully it will be sent out tommorow.
Are you being serious?
Half/ most of the staff would have been at Warley (you know, that little show they have up/down Birmingham way) over the weekend and after the show they would have had to pack everything up, transport it back to Sheffield and unpack the van (they wouldnt leave it in the van due to insurance reasons) but probably just dumped the boxes to be sorted later/ Monday, maybe some have had a day off today (you dont mind them having a day off do you as they have been working all weekend?) and the rest would have had to unpack the Warley stock, check it all back in and store it properly, then they would have had to catch up with all the orders received over the weekend, but you still expect items to be picked, packed and posted within a few hours of ordering on Monday!
I made an order very late on Saturday night (it might actually have been the early hours of Sunday morning) and received an email today at 1428 stating the order is on its way, I class that as fantastic service.
Edited by royaloak, 27 November 2017 - 23:20 .
Posted 24 December 2017 - 17:00
Hardly unusual, a look around the web shows plenty of retailers of clothes to carpets with stuff a lot cheaper now than in the run up to Christmas. Toaday you even had retailers like Debenhams having reductions for online purchases, but on sale at higher price in stores - simply because by purchasing in store you can walk away with your purchase before Christmas while online stuff obviously wouldn't arrive till after the big day.
Edited by phil-b259, 24 December 2017 - 17:01 .
Posted 24 December 2017 - 17:08
By interesting do you mean less than when they were in the Advent Calendar offer only days before?
Nope. I believe they are all the same prices as they were previously. Example - The Railway Children set was £10 less in the Advent Calendar.
I've had my eye on a couple of items and been watching the prices to see if they drop further. But I'll probably crack and buy them anyway.
EDIT: It does seem that there are a few items that have gone down in price.
Edited by Steamport Southport, 24 December 2017 - 18:17 .
Posted 08 January 2018 - 12:03
2018 RANGE COMPETITION
WIN £500.00 WORTH OF RAILS VOUCHERS.
To enter simply purchase one of the new 2018 catalogues and pre-order at least one item from any of the new ranges by 28/02/18. (Winner announced 01/03/18)
View the full ranges and order the catalogues here:
Edited by Oliver Rails, 09 January 2018 - 08:52 .
Posted 08 January 2018 - 12:19
I'm predisposed to ordering from you because of excellent service in the past.
When do you expect to have prices on Hornby 2018. Many are appearing TBA
Thank you, I am pleased you rate our service as excellent.
Prices will follow in the next few days, be assured they will be very competitive....plus the excellent service is free
Posted 19 January 2018 - 10:53
I placed my first order with rails at new year - service was excellent - fast dispatch and well packed item at a very good price. Will certainly buy from them again online. Will also try to visit shop at some point. I have also bought used goods from their ebay shop - same great service.