Stevelewis Posted December 7, 2016 Share Posted December 7, 2016 (edited) I received a multi product order yesterday Dec6th it contained an item ( loco £150+) which proved to be faulty unfortunately, I spoke to a nice lady who asked me to return it, I posted it to them late the same day I have just received emails advising me that I have been refunded the cost and my return postage and also a refund for the next 18 decoder which I bought for the loco but will not now need! Another example of the excellent service Hattons provide Edited December 7, 2016 by Stevelewis 1 Link to post Share on other sites More sharing options...
RMweb Gold JohnR Posted December 12, 2016 RMweb Gold Share Posted December 12, 2016 Seems to be a problem with ordering via the website at the moment? Hope it gets fixed soon.... got an order to make! Link to post Share on other sites More sharing options...
RMweb Premium Gwiwer Posted December 12, 2016 RMweb Premium Share Posted December 12, 2016 Seems to be a problem with ordering via the website at the moment? Hope it gets fixed soon.... got an order to make! What is the problem? They sometimes pop into this topic and there have been intermittent issues for some of us for a long time now. Hattons seems unable to replicate or rectify those problems which appear to relate to software incompatibility. Link to post Share on other sites More sharing options...
amdaley Posted December 13, 2016 Share Posted December 13, 2016 I never have a problem with Hattons website but I did earlier. It seems to be fine now. Hattons had a problem with the site. Link to post Share on other sites More sharing options...
Robin Brasher Posted December 13, 2016 Share Posted December 13, 2016 Hattons' prices seem to be getting higher and there seem to be fewer bargains. For instance Hattons is offering the forthcoming R3435 Royal Mail for £162 which is the same as many local model shops are likely to charge. Rails of Sheffield is offering the same model for £134.50. Link to post Share on other sites More sharing options...
RMweb Gold 81C Posted December 13, 2016 RMweb Gold Share Posted December 13, 2016 Hattons' prices seem to be getting higher and there seem to be fewer bargains. For instance Hattons is offering the forthcoming R3435 Royal Mail for £162 which is the same as many local model shops are likely to charge. Rails of Sheffield is offering the same model for £134.50. Robin you should shop around rather than expect Hattons to be the cheapest, that's why I hardly buy anything from them these days. Link to post Share on other sites More sharing options...
birdseyecircus Posted January 6, 2017 Share Posted January 6, 2017 Just fired off an email to Hattons re this but having seen other retailers announcing arrival of O gauge Dapol 10ft wagons and indeed on this site being delivered, I ordered 2 different types. One has been depatched with the correct postal charge. I guess the other will follow shortly with yet another postal charge. You would think they could send an email asking if they could send them seperate. Anybody else had similar? Regards Paul Link to post Share on other sites More sharing options...
RMweb Gold Colin_McLeod Posted January 6, 2017 RMweb Gold Share Posted January 6, 2017 (edited) Hattons order form gives you the option of shipping items as they become available or of waiting until everything is available and then sending it all in one parcel. No need for e mails. Edited January 6, 2017 by Colin_McLeod Link to post Share on other sites More sharing options...
SGP Posted January 19, 2017 Share Posted January 19, 2017 They currently have a winter sale with some good special deals (I got D5300 for £59). This is in addition to the offer items on their normal bargains list. http://www.hattons.co.uk/NewsDetail.aspx?id=151&utm_source=Facebook&utm_campaign=FacebookWinterSaleItems&utm_medium=Social I do wonder when looking at their staff profile, whether a discount model railway outlet can afford 66 employees. Link to post Share on other sites More sharing options...
RMweb Gold Colin_McLeod Posted January 19, 2017 RMweb Gold Share Posted January 19, 2017 Are they all full time? Are they all full time? Link to post Share on other sites More sharing options...
RMweb Premium Gwiwer Posted January 19, 2017 RMweb Premium Share Posted January 19, 2017 Are they all full time? I don't know; I suspect not. However one worked enough time to pack my order and click the button which generates the relevant email. One cheap class 26 is headed this way. A class I have always been rather fond of, possibly through association with the SR class 33 which is a favourite, but have never before taken the plunge. I have absolutely no use for a Scottish Region loco yet own a pair of Claytons. So a 26 (or McRat to some) might at least feel not entirely a stranger in the camp and I could represent some sort of Highland operation if all I am left with is space for a single track and a train shuffling along a plank. Link to post Share on other sites More sharing options...
RMweb Gold big jim Posted January 19, 2017 RMweb Gold Share Posted January 19, 2017 Good service from Hatton for me, first time I've bought mail order since the move to Widnes, TTS 67 arrived fine by Royal Mail as requested when ordering, email trail throughout and delivered in the timescale stated Purely by chance I called into the shop yesterday as I finished work in the area, a very 'sterile' shop floor compared to the old shop, really lacking in character, plenty on display loco and carriage wise though, won't bother calling in again, curiosity satisfied and all that The worst thing though (and obviously not hattons fault) was the roadworks they are doing for the Mersey gateway interchange, how on earth one of the main roads out of Liverpool can have temporary traffic lights on it for such a long time is beyond me, despite my shortest way home being over the Runcorn bridge then over to Acton bridge, Winsford etc I actually ended up leaving north via the M57 and into M62 all the way back to the M6 and south from there, I did however use the opportunity to call into sawyer models in earlestown too so all wasn't lost (although I left my wallet at home yesterday morning so I couldn't be tempted at either shop!) Link to post Share on other sites More sharing options...
brenn Posted January 19, 2017 Share Posted January 19, 2017 Not good service for me from them. Order mid December many phone calls and switchs of carriers and finally arrived mid January. Rails from now on with post prices and free postage. B Link to post Share on other sites More sharing options...
stewartingram Posted January 19, 2017 Share Posted January 19, 2017 I don't know; I suspect not. However one worked enough time to pack my order and click the button which generates the relevant email. One cheap class 26 is headed this way. A class I have always been rather fond of, possibly through association with the SR class 33 which is a favourite, but have never before taken the plunge. I have absolutely no use for a Scottish Region loco yet own a pair of Claytons. So a 26 (or McRat to some) might at least feel not entirely a stranger in the camp and I could represent some sort of Highland operation if all I am left with is space for a single track and a train shuffling along a plank. Sir, may I remind you that the class 26 was a GN loco when introduced! Then those guys with the funny skirts pinched them and took them North of the border. Stewart 1 Link to post Share on other sites More sharing options...
RMweb Premium Gwiwer Posted January 19, 2017 RMweb Premium Share Posted January 19, 2017 Sir, may I remind you that the class 26 was a GN loco when introduced! Then those guys with the funny skirts pinched them and took them North of the border. Stewart Quite so. And while not mentioned in my post that fact was not overlooked in my mind. Neither was the fact of the Claytons also appearing on the NER (frequently) and the LMR (sometimes). Furthermore classes 26 and 33 ran side by side for a time on GN metals as the latter once worked through freights from the SR. Knowing Hattons my loco will already be somewhere in the transit system and possible even airborne as we speak. 1 Link to post Share on other sites More sharing options...
reggie Posted January 31, 2017 Share Posted January 31, 2017 Not good service for me from them. Order mid December many phone calls and switchs of carriers and finally arrived mid January. Rails from now on with post prices and free postage. B I often find it takes Hattons quite a few days to actually despatch an order, Rails seem to send the same day if ordered in the morning, and I find Rails often cheaper. 1 Link to post Share on other sites More sharing options...
Bernard Lamb Posted January 31, 2017 Share Posted January 31, 2017 Not good service for me from them. Order mid December many phone calls and switchs of carriers and finally arrived mid January. Rails from now on with post prices and free postage. B It would help the good folks on here and also those at Hattons if you gave a bit more detail as to the nature of the product and the problem. I don't want to point the finger at you, but we have had the odd comment recently on certain threads, where the poster has had either a very big axe to grind or is deep in another companies pocket. Bernard Link to post Share on other sites More sharing options...
brenn Posted January 31, 2017 Share Posted January 31, 2017 It would help the good folks on here and also those at Hattons if you gave a bit more detail as to the nature of the product and the problem. I don't want to point the finger at you, but we have had the odd comment recently on certain threads, where the poster has had either a very big axe to grind or is deep in another companies pocket. Bernard I'm in nobody's pocket but my own! I ordered the goods as stated.....they missed Christmas and were presents which were paid for by other members of my family which was bad enough and i was not being able to open the pressy in front of them......but Christmas post etc..... so i rang Hattons 3 times on consecutive days to be told its being sent today or we are waiting for the carrier to pick it up on x day.............all of which must not have been true... eventually they changed carrier and it arrived..........Basically poor service to a customer who has spent lots of money over the decades with them, but not anymore as they are not that cheaper than other retailers or e-bayers. B Link to post Share on other sites More sharing options...
rob D2 Posted February 3, 2017 Share Posted February 3, 2017 Hmmm, I have used hattins a fair bit over the last 10 years, but I can't really see myself using them again. They are a bit like Tesco - used to be all that but others have caught up and in some cases surpassed them. I can find similar prices, but I can also find faster delivery , because as mentioned above I find when they are busy, its not exactly a quick turn round . Link to post Share on other sites More sharing options...
Free At Last Posted February 3, 2017 Share Posted February 3, 2017 Some shops are selling new locos cheaper than Hattons sell them secondhand. Link to post Share on other sites More sharing options...
gb93616 Posted February 3, 2017 Share Posted February 3, 2017 (edited) I'm new to model railways and I'm building up my supplies, track, locos, scenery. I've had problems with Hattons I've used them 4 times and each time I've had issues. I placed an order Sunday and mailed them today (Friday) it still hasn't been posted?! It's only paint and grass, but I wanted the stuff to continue over the weekend :-( At the same time I ordered from 5 other suppliers and all arrived by Wednesday. They did replace a faulty loco however, I sent back the 6 pin decoder which I purchased as they asked me to, and when they placed the loco it was a different 6 pin decoder, one of the old decommissioned (blue) ones. They did send a replacement, but not the best of starts for me. They're not my first choice now, which is a shame, I like their website... Edited February 3, 2017 by gb93616 Link to post Share on other sites More sharing options...
dpgibbons Posted February 3, 2017 Share Posted February 3, 2017 Some shops are selling new locos cheaper than Hattons sell them secondhand. True, but one could say the same about Rails. Or eBay. Link to post Share on other sites More sharing options...
RMweb Gold Colin_McLeod Posted February 3, 2017 RMweb Gold Share Posted February 3, 2017 If you order more than one item there is an option to decide whether Hattons post them out as they become available or whether to wait until they have everything. Be sure to make the choice you really want as that could be the reason for some of the "delays". Link to post Share on other sites More sharing options...
RMweb Premium Gwiwer Posted February 4, 2017 RMweb Premium Share Posted February 4, 2017 Some shops are selling new locos cheaper than Hattons sell them secondhand. Not only Hattons. The moral of that tale is to shop around. Hattons' prices will be governed to an extent by the big suppliers and permitted discounting. The playing field is a bit more level than it was a couple of years ago. I suspect they are also factoring in the overheads of now running a distribution warehouse as opposed to a high street shop. But I still found a better deal on a NSE-liveried 50 of the most recent batch outside my regular haunts when at least most of the big names, including Hattons, had it listed at much the same somewhat higher price. Link to post Share on other sites More sharing options...
RMweb Premium melmerby Posted February 4, 2017 RMweb Premium Share Posted February 4, 2017 I suspect they are also factoring in the overheads of now running a distribution warehouse as opposed to a high street shop. But they were running both a shop and a distribution warehouse before they decided to leave the shop in Smithdown Road http://www.hattons.co.uk/store Keith Link to post Share on other sites More sharing options...
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