John Tomlinson Posted March 9, 2018 Share Posted March 9, 2018 Feeling very pleased with Rails today, I ordered a batch of stuff on Wednesday evening, and it arrived by courier this afternoon, Friday. Included was an "O" gauge Heljan "Falcon" in BR blue for the sum of £295, has to be one of my best bargain buys ever! John. 2 Link to post Share on other sites More sharing options...
royaloak Posted March 10, 2018 Share Posted March 10, 2018 (edited) Feeling very pleased with Rails today, I ordered a batch of stuff on Wednesday evening, and it arrived by courier this afternoon, Friday. Included was an "O" gauge Heljan "Falcon" in BR blue for the sum of £295, has to be one of my best bargain buys ever! John. Conversely I ordered some coaches from their Ebay shop last Sunday and no sign of them even being dispatched yet even though they were expected to be delivered on Wednesday or Thursday. Edited March 10, 2018 by royaloak 1 Link to post Share on other sites More sharing options...
reevesthecat Posted March 10, 2018 Share Posted March 10, 2018 Conversely I ordered some coaches from their Ebay shop last Sunday and no sign of them even being dispatched yet even though they were expected to be delivered on Wednesday or Thursday. I received my order on Friday which was only ordered Wednesday. I would give them a ring if I were you. Mark Link to post Share on other sites More sharing options...
meatloaf Posted March 13, 2018 Share Posted March 13, 2018 Conversely I ordered some coaches from their Ebay shop last Sunday and no sign of them even being dispatched yet even though they were expected to be delivered on Wednesday or Thursday. If you've selected it to be delivered to argos it might be worth actually trying argos, although without the code they probably cant help you. Having said that i picked a loco up from argos and it still says ready for collection. I collected it months ago Link to post Share on other sites More sharing options...
royaloak Posted March 18, 2018 Share Posted March 18, 2018 Conversely I ordered some coaches from their Ebay shop last Sunday and no sign of them even being dispatched yet even though they were expected to be delivered on Wednesday or Thursday. Two weeks on and the coaches have still not arrived, I phoned Rails and they have sent 4 replacements and refunded the other two, plus they have raised a non delivery with a certain Royal postal service, excellent service from Rails (as always), very poor service from RM again. The last time I had an issue was also RM when they delivered a radiator shelf which had been bent 90 degrees and then straightened, unfortunately wood doesnt like being bent like that, I spoke to the supplier who informed me he was having lots of issues with RM and he was swapping to Yodel, the second one, delivered by the new courier (who I think have a poor reputation) was fine, there must be a moral there somewhere. Link to post Share on other sites More sharing options...
RMweb Premium Ncarter2 Posted March 18, 2018 RMweb Premium Share Posted March 18, 2018 I collected my order from Rails on Friday, 2x 60’s a 68 and some mk3. I was going to get delivery but given the current issues RM are seemingly having I decided to wait until I was in Worksop and popped over. Great shop and very friendly staff. Well worth the hour detour in rush hour traffic. Link to post Share on other sites More sharing options...
geoffers Posted March 19, 2018 Share Posted March 19, 2018 (edited) Had a very pleasant welcome from the Rails staff when I popped in briefly last October, Parked outside the shop but a couple of very nice lady parking wardens came in and said I could not park there. This surprised the staff who showed them a letter that parking was indeed allowed. This was after 4pm when the debated restrictions apparently applied. However it was all settled pleasantly and, yes, I did buy some goods. Am back up in the Peaks next month and am hoping to persuade mrs geoffers to pop in again with me. I do wonder if the parking issue was a false flag or is in fact in operation. Or perhaps they there were some trees in the way. Edited March 19, 2018 by geoffers Link to post Share on other sites More sharing options...
RMweb Premium Phil Mc Posted March 20, 2018 RMweb Premium Share Posted March 20, 2018 If you go onto the street that's 30 yards to the left of the shop, there's a small car park and plenty of on-street parking ! Cheers, Phil. Link to post Share on other sites More sharing options...
woodenhead Posted April 4, 2018 Share Posted April 4, 2018 (edited) Rails made an interesting comment on their Facebook page this evening, referring to 'our' new Class 117 models. As far as i was aware these were now standard release models, has something changed or has someone used the wrong terminology? The link goes to the three standard models reduced to £254 from £299 rrp again suggesting a standard release less 15%. Edited April 4, 2018 by woodenhead Link to post Share on other sites More sharing options...
RMweb Premium Gwiwer Posted April 4, 2018 RMweb Premium Share Posted April 4, 2018 “Our” refers to Bachmann not Rails. That is the Bachmann press release they have copied. Link to post Share on other sites More sharing options...
woodenhead Posted April 4, 2018 Share Posted April 4, 2018 “Our” refers to Bachmann not Rails. That is the Bachmann press release they have copied. Ahhhhhh Link to post Share on other sites More sharing options...
Thebigshot Posted April 6, 2018 Share Posted April 6, 2018 Hi Guy I must express my satisfaction in the service I have recived from rails this week I order a Hornby class 7 and it was on a 48 hour delivery and it appeared today 24hours a head of time so a big thanks to rails for the top service Thanks Alan P.s I'll put this in the correct place now lol Link to post Share on other sites More sharing options...
tigerburnie Posted April 17, 2018 Share Posted April 17, 2018 (edited) I recently bought a loco from Rails ebay dept, after very few runs it stopped, I rang and explained what happened, they sent me an email with a return label. After a few days I thought I'd ring to see what was the problem with the loco, "can't see a record for the repair shop" someone said, "ah it's because it's back in the post to you, should arrive tomorrow", it did. Seems the chip had packed in and was replaced FOC, excellent service from Rails, so I've placed another order with them. Edited April 17, 2018 by tigerburnie 3 Link to post Share on other sites More sharing options...
Edwardian Posted May 10, 2018 Share Posted May 10, 2018 Especially in light of recent unfair criticism of RAILS on another topic, I wanted to add that I have had nothing but good experiences with them, and they are generally my first port of call. 1 Link to post Share on other sites More sharing options...
Andrew P Posted May 10, 2018 Share Posted May 10, 2018 Especially in light of recent unfair criticism of RAILS on another topic, I wanted to add that I have had nothing but good experiences with them, and they are generally my first port of call. I can also repeat the sentiments above, all my dealings with Rails have positive and I have always been extremely happy with the service they provide. Their customer services are always friendly and helpful! Alex I agree with the post's above, really great service every time. THANKS YOU RAILS. 5 Link to post Share on other sites More sharing options...
YorkshireLad Posted June 3, 2018 Share Posted June 3, 2018 Always makes me feel proud to be from Sheffield and for as long as I remember Rails have always had a great service, I love searching through their 2nd hand section which I believe has been reopened at the store 1 Link to post Share on other sites More sharing options...
MGR Hooper! Posted June 3, 2018 Share Posted June 3, 2018 Another order received from Rails...no complaints! Love their service. Just wondering why they packed a small packet of couplings in a box that's as big as Hornby's boxes for locomotives. I've seen Hatton's also do this. RoS and Hatton's are quite big as retailers today. I think they should both use smaller boxes for such items. It's a total waste of bubble wrap (Hatton's) and shredded paper (RoS) when such tiny items are sent in huge boxes. Link to post Share on other sites More sharing options...
RMweb Gold Ian Hargrave Posted June 6, 2018 RMweb Gold Share Posted June 6, 2018 Oliver....sorry to be a wet blanket but for heaven's sake....Check the headline of your latest Merchant Navy newsletter ..please. Link to post Share on other sites More sharing options...
Steamport Southport Posted June 6, 2018 Share Posted June 6, 2018 Didn't even knew they were due, wet or otherwise. At that price I might have ordered one to go in my parcel that has just arrived virtually straight away. Excellent service as usual. Full marks to RM as well. No dramas like I've had with dodgy couriers recently. Jason 1 Link to post Share on other sites More sharing options...
Oliver Rails Posted June 7, 2018 Share Posted June 7, 2018 Oliver....sorry to be a wet blanket but for heaven's sake....Check the headline of your latest Merchant Navy newsletter ..please. Hi Ian, Yes sorry for the typo. I noticed it immediately but once you have clicked the big send button there is very little that can be done! Im sure people knew what I meant. All the best Oliver Link to post Share on other sites More sharing options...
RMweb Premium Chamby Posted June 9, 2018 RMweb Premium Share Posted June 9, 2018 Another order received from Rails...no complaints! Love their service. Just wondering why they packed a small packet of couplings in a box that's as big as Hornby's boxes for locomotives. I've seen Hatton's also do this. RoS and Hatton's are quite big as retailers today. I think they should both use smaller boxes for such items. It's a total waste of bubble wrap (Hatton's) and shredded paper (RoS) when such tiny items are sent in huge boxes. Given the recent news exposure about micro plastic pollution and our dependence on single-use plastics, Rails get a big vote of thanks from me for the extensive use of shredded paper as their preferred packing material. Whenever I get a parcel from Hattons, in comparison, I always wince at the amount of air-filled flimsy plastic packaging that surrounds my purchased goods. Yes it protects my purchase, but always makes me also feel uncomfortable at the point of receipt... Link to post Share on other sites More sharing options...
sandwich station Posted June 9, 2018 Share Posted June 9, 2018 Whenever I get a parcel from Hattons, in comparison, I always wince at the amount of air-filled flimsy plastic packaging that surrounds my purchased goods. Yes it protects my purchase, but always makes me also feel uncomfortable at the point of receipt... If you pop it, it doesn't amount to much. Link to post Share on other sites More sharing options...
RMweb Premium Gwiwer Posted June 9, 2018 RMweb Premium Share Posted June 9, 2018 With the current high-profile campaign regarding single-use plastics I accept that these airbags might be made of recycled material but, other things being equal, my business is more likely to go to places using paper packing. Rails is among those. Link to post Share on other sites More sharing options...
RMweb Gold roundhouse Posted June 9, 2018 RMweb Gold Share Posted June 9, 2018 If you pop it, it doesn't amount to much. And you have also recycled the air in them! 1 Link to post Share on other sites More sharing options...
RMweb Premium Chamby Posted June 9, 2018 RMweb Premium Share Posted June 9, 2018 If you pop it, it doesn't amount to much.Really? Add in all the other stuff that you feel the same about. Then multiply that by 7.6 billion people. Rails are definitely doing the right thing here and we should be encouraging them. Phil Link to post Share on other sites More sharing options...
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