RMweb Gold JohnR Posted June 7, 2022 RMweb Gold Share Posted June 7, 2022 Today's offer has Dapol OO Banana Vans at £9.80 and £10.74 Link to post Share on other sites More sharing options...
Guest Jack Benson Posted December 11, 2022 Share Posted December 11, 2022 Hi, Yesterday, Linda placed an order for a pre-owned Kibri kit. The Rails representative was both patient and exceptionally helpful offering both a discount and an upgrade to next day delivery for a minuscule additional amount. An hour ago, the parcel arrived, perfectly packed. I call that very good service. We have already sent an email to Rails thanking them and wishing them a merry Christmas. Tim and Linda Link to post Share on other sites More sharing options...
Edwardian Posted December 12, 2022 Share Posted December 12, 2022 Well, I have received, on time, everything sent to me by traders via Royal Mail, despite apparent industrial action. The only order I haven't received is my Rails of Sheffield order, entrusted to DPD. Marked on the Rails website on 8 December as "fulfilled", this order is still missing in action. Every day DPD sends me a text giving me a time when it will be delivered. Every day they fail and send a text promising it for tomorrow. Well, in DPD world it seems tomorrow never comes. Grrrrrrr! A DPD chat-bot asked how it could help with my parcel, I replied "by delivering the bloody thing!" If this is what we have to look forward to on the eventual demise of Royal Mail ... 1 6 Link to post Share on other sites More sharing options...
andyman7 Posted December 12, 2022 Share Posted December 12, 2022 (edited) I believe couriers including DPD are struggling with the volume of parcels that they are dealing with as a result of the Royal Mail strikes. RM service is very dependent on where you live and how the mail is routed. Here in South London it is desperately bad, Special Delivery and Tracked 24 generally come through OK, Tracked 48 has become Tracked Eventually and as for packets or letters with a stamp on them, well a month seems good going and the service has all but collapsed (which is I guess what they want, but if you are small trader you are now just collateral damage). Edited December 12, 2022 by andyman7 1 2 Link to post Share on other sites More sharing options...
Michael Hodgson Posted December 13, 2022 Share Posted December 13, 2022 I have had no trouble with the couriers, everything seems to be travelling at least as fast as normal, albeit that's slower than the Post Office. Royal Mail are still delivering letters (some days) and supposedly giving priority to medical supplies, but I have now run out of some of my meds even though were ordered earlier than usual. Fortunately the ones I'm short of are only those to keep my cholesterol OK. So I'm not going to waste an hour trying to get through on the phone to my GP for an emergency prescription as I've got about a months stockpile of the ones that do matter. 1 2 Link to post Share on other sites More sharing options...
Edwardian Posted December 13, 2022 Share Posted December 13, 2022 At last, it has arrived! 1 Link to post Share on other sites More sharing options...
GWJ Posted December 24, 2022 Share Posted December 24, 2022 Ordered 'Nesta' from Rails on the afternoon of 22 December and it arrived on 23 December (strike day) via Royal Mail. Excellent service from both Rails and RM.🙂 Unfortunately I wasn't expecting such prompt service and was out at the time the parcel was being delivered so will have to wait until 28 December for it to be redelivered.😥 2 Link to post Share on other sites More sharing options...
RMweb Premium SHerr Posted December 26, 2022 RMweb Premium Share Posted December 26, 2022 Quick question if anyone can help please. I am trying to make sure my bank details are up to date on my Rails account (Accurascale 37 on pre-order and hopefully here soon). I can't find anywhere in my account to check or add card details, am I missing something or looking in the wrong place? I can ring when they are back open from xmas if needs be but just wondering if there's something obvious? Many Thanks Link to post Share on other sites More sharing options...
peterfgf Posted December 27, 2022 Share Posted December 27, 2022 6 hours ago, The Black Prince said: If you search for your order confirmation in your email they charge a card as you preorder ( well they have for me anyway ) it shows on there for me. I had a similar problem with Rails a few months ago. I couldn't work out to change my contact details on their website, so I phoned them. A very nice lady said that was correct and that she would have to do it for me. Apparently their newly introduced software is great for them to process orders within the shop but is less than helpful externally for customers. I think they are seriously missing a trick here as far as customer convenience goes. Hopefully they have updated it by now. Peterfgf Link to post Share on other sites More sharing options...
RMweb Gold RFS Posted December 27, 2022 RMweb Gold Share Posted December 27, 2022 19 hours ago, SHerr said: Quick question if anyone can help please. I am trying to make sure my bank details are up to date on my Rails account (Accurascale 37 on pre-order and hopefully here soon). I can't find anywhere in my account to check or add card details, am I missing something or looking in the wrong place? I can ring when they are back open from xmas if needs be but just wondering if there's something obvious? Many Thanks I've been in this position too, and there's nowhere I can find to check or alter your payment details. I ended up having to phone them as the card I used to pre-order the Bulleid coaches had expired. Furthermore, even though these coaches have been successfully delivered, it now says I have no order history. Link to post Share on other sites More sharing options...
RMweb Premium SHerr Posted December 27, 2022 RMweb Premium Share Posted December 27, 2022 40 minutes ago, RFS said: I've been in this position too, and there's nowhere I can find to check or alter your payment details. I ended up having to phone them as the card I used to pre-order the Bulleid coaches had expired. Furthermore, even though these coaches have been successfully delivered, it now says I have no order history. Thanks, at least it’s not me! My cards expired hence trying to update. I will give them a bell. Link to post Share on other sites More sharing options...
Josiah Posted October 4, 2023 Share Posted October 4, 2023 Would appear Rails are stocking Hornby again 3 1 Link to post Share on other sites More sharing options...
RMweb Premium PeterStiles Posted October 4, 2023 RMweb Premium Share Posted October 4, 2023 43 minutes ago, Josiah said: stocking Hornby again Well, my flabber is well and truly ghasted! Link to post Share on other sites More sharing options...
RMweb Gold JohnR Posted October 4, 2023 RMweb Gold Share Posted October 4, 2023 Is it a coincidence that as soon as certain personnel have left Hornby, this situation changes? 3 2 1 Link to post Share on other sites More sharing options...
Hibelroad Posted October 4, 2023 Share Posted October 4, 2023 The best part of breaking up is in the making up..... (humming the tune) But it is good news for all. Link to post Share on other sites More sharing options...
RMweb Gold Ian Hargrave Posted October 4, 2023 RMweb Gold Share Posted October 4, 2023 Well,maybe.But I wonder how some of the smaller retailers view this. Also,does this mark a sea change ( once again ) in Hornby’s retail distribution policy and are we seeing the dismantling of their current system ? Link to post Share on other sites More sharing options...
Widnes Model Centre Posted October 4, 2023 Share Posted October 4, 2023 18 minutes ago, Ian Hargrave said: Well,maybe.But I wonder how some of the smaller retailers view this. Also,does this mark a sea change ( once again ) in Hornby’s retail distribution policy and are we seeing the dismantling of their current system ? As a small retailer, l welcome this news. Shouldn’t have happened in the first place, down to one person’s ego. Can only hope that the current system is not so much dismantled, more like demolished. 4 1 Link to post Share on other sites More sharing options...
RMweb Premium Legend Posted October 4, 2023 RMweb Premium Share Posted October 4, 2023 5 minutes ago, Widnes Model Centre said: As a small retailer, l welcome this news. Shouldn’t have happened in the first place, down to one person’s ego. Can only hope that the current system is not so much dismantled, more like demolished. Is it the end of Tiers ? I hope so Link to post Share on other sites More sharing options...
RMweb Premium Rich_F Posted October 4, 2023 RMweb Premium Share Posted October 4, 2023 (edited) 10 minutes ago, Widnes Model Centre said: As a small retailer, l welcome this news. Shouldn’t have happened in the first place, down to one person’s ego. Can only hope that the current system is not so much dismantled, more like demolished. The very small model shop I semi-regularly visit in rural Sussex is run by a lovely couple. They were explaining SK came in & his management team changed the system with the tier policy. Things like withholding certain new releases for no reason, taking over 2 weeks to reply to stock requests, being refused allocations or only given ONE example of a model leading to very disappointed regular customers. Mention was made of him leaving & the couple hoping that new management, financial control & leadership would try to get smaller retailers back on side & not alienate them. Edited October 4, 2023 by Rich_F 2 1 Link to post Share on other sites More sharing options...
woodenhead Posted October 4, 2023 Share Posted October 4, 2023 So we can probably expect a similar Hattons announcement in due course if they are allowed to pre-order and not just get the left overs Link to post Share on other sites More sharing options...
RMweb Premium Legend Posted October 4, 2023 RMweb Premium Share Posted October 4, 2023 5 minutes ago, woodenhead said: So we can probably expect a similar Hattons announcement in due course if they are allowed to pre-order and not just get the left overs Think thats already happened . But open to correction 4 Link to post Share on other sites More sharing options...
woodenhead Posted October 4, 2023 Share Posted October 4, 2023 7 minutes ago, Legend said: Think thats already happened . But open to correction So it has, you can tell I don't buy much OO at the moment. 1 Link to post Share on other sites More sharing options...
RMweb Gold bandmbill Posted October 4, 2023 RMweb Gold Share Posted October 4, 2023 On 11/02/2019 at 20:38, royaloak said: Do you honestly expect them to check every loco works as it should before posting it out? As John McEnroe famously said 'you cannot be serious'. That loco is obviously defective from manufacture so not the distributors fault! Sale of goods act - supplier is responsible not the manufacturer……. 3 Link to post Share on other sites More sharing options...
RMweb Gold Ian Hargrave Posted October 4, 2023 RMweb Gold Share Posted October 4, 2023 4 hours ago, woodenhead said: So we can probably expect a similar Hattons announcement in due course if they are allowed to pre-order and not just get the left overs Are you perhaps confusing this with Bachmann’s current embargo on Hattons ?I don’t believe Hornby acted in quite such a draconian fashion. True that there were certain differences of opinion but they weren’t completely struck off. Link to post Share on other sites More sharing options...
woodenhead Posted October 4, 2023 Share Posted October 4, 2023 7 minutes ago, Ian Hargrave said: Are you perhaps confusing this with Bachmann’s current embargo on Hattons ?I don’t believe Hornby acted in quite such a draconian fashion. True that there were certain differences of opinion but they weren’t completely struck off. They were dumped into Tier 4 for a time only able to purchase the stuff that was for the bargain bin. 1 Link to post Share on other sites More sharing options...
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