Colin_McLeod 5,410 Posted August 14, 2019 Hi For anyone who thinks they can improve on the excellent service provided by Hattons, here is your chance to prove it by working for them. Share this post Link to post Share on other sites
Hilux5972 1,794 Posted August 14, 2019 Dream job. Wonder if they would hire someone to work from New Zealand lol. 1 1 Share this post Link to post Share on other sites
seeseerider 35 Posted August 14, 2019 All I want to do right now is quit my current job, give up everything and just do this instead. I'd love it so much I can't tell you! 2 Share this post Link to post Share on other sites
Hilux5972 1,794 Posted August 14, 2019 Dream job. Wonder if they would hire someone to work from New Zealand lol. Share this post Link to post Share on other sites
woodenhead 6,751 Posted August 14, 2019 Dream job?? Not so sure. Customer Service on the phones: Day 1: Questions about when new Bachmann stock is coming in Day 2: Questions about the accuracy of the latest Dapo/Hornby/Heljan watchamacallit. Day 3: Do you have spare parts for a 14xx Day 4: Why has the price of x pre-order gone up twice and it's not even in stock yet Day 5: Do you have an R186 Signal Box? 3 8 17 Share this post Link to post Share on other sites
gwrrob 72,345 Posted August 14, 2019 That’s the problem about working in customer service, the bloody customers. 4 8 15 Share this post Link to post Share on other sites
melmoth 679 Posted August 14, 2019 Day 6: This secondhand loco I bought of one of your competitors isn't working. What are you going to do about it? Day 7: Hello, I called last week about the new Bachmann stuff... Day 8: Do you take Luncheon vouchers? 1 8 Share this post Link to post Share on other sites
woodenhead 6,751 Posted August 14, 2019 11 minutes ago, melmoth said: Day 6: This secondhand loco I bought of one of your competitors isn't working. What are you going to do about it? Day 7: Hello, I called last week about the new Bachmann stuff... Day 8: Do you take Luncheon vouchers? That's a long week - 8 days - but they are from Liverpool so 3 1 4 Share this post Link to post Share on other sites
Fireline 135 Posted August 14, 2019 Shouldn't take long to learn the Hattons manual. Answer to all questions: "Oh, you need to contact the manufacturer about that....." Share this post Link to post Share on other sites
Free At Last 704 Posted August 14, 2019 "I've just got off the bus, can you come and pick me up?" 2 Share this post Link to post Share on other sites
RedgateModels 4,863 Posted August 14, 2019 "Dave Jones? - never heard of him" 7 Share this post Link to post Share on other sites
brack 1,092 Posted August 14, 2019 2 minutes ago, RedgateModels said: "Dave Jones? - never heard of him" Perhaps he's already applied? 1 7 Share this post Link to post Share on other sites
truffy 1,301 Posted August 14, 2019 3 hours ago, brack said: Perhaps he's already applied? Which is why the position's still vacant. 1 3 Share this post Link to post Share on other sites
AY Mod 8,716 Posted August 14, 2019 8 hours ago, gwrrob said: That’s the problem about working in customer service, the bloody customers. Methinks you're not the ideal candidate Robin. 1 9 Share this post Link to post Share on other sites
Godfrey Glyn 945 Posted August 14, 2019 The customer is always right until either: 1. they have left the shop, or 2. they have put the phone down. Easy. I am obviously an outstanding candidate. Good luck to he or she who gets the job and can tolerate the rest of us! Godfrey 1 3 Share this post Link to post Share on other sites
Steamport Southport 3,971 Posted August 14, 2019 I would apply immediately if they were still in Smithdown Road and it was customer facing or dealing with stock. I can't get to the present site unfortunately as it's not accessible by public transport or foot. I'm only about a mile or two away as well.... But I take it that it's on the phones. After working for a while in a call centre I doubt I would enjoy it. Besides I struggle to hear on those headset things. Even got the seemingly obligatory beard for male staff. Jason Share this post Link to post Share on other sites
sorabain 116 Posted August 15, 2019 On 14/08/2019 at 10:41, woodenhead said: Dream job?? Not so sure. Customer Service on the phones: Day 1: Questions about when new Bachmann stock is coming in Day 2: Questions about the accuracy of the latest Dapo/Hornby/Heljan watchamacallit. Day 3: Do you have spare parts for a 14xx Day 4: Why has the price of x pre-order gone up twice and it's not even in stock yet Day 5: Do you have an R186 Signal Box? hahaha, for those who didn't get the reference 4 2 1 Share this post Link to post Share on other sites
Colin_McLeod 5,410 Posted August 15, 2019 From the jokes thread: Hattons::- "What is your greatest weakness?" Job candidate:- "Honesty" Hattons:- "I don't think that honesty is a weakness." Job candidate:- "I don't care what you think" Joke posted in other thread by [email protected] 4 Share this post Link to post Share on other sites
tomparryharry 2,575 Posted August 15, 2019 I don't think I'd be any good..... Customer: " Do you have a Bachmann J72 in stock?" Me: "What's a J 72?" 1 1 2 Share this post Link to post Share on other sites
Hroth 5,339 Posted August 15, 2019 18 hours ago, Steamport Southport said: I would apply immediately if they were still in Smithdown Road and it was customer facing or dealing with stock. I can't get to the present site unfortunately as it's not accessible by public transport or foot. I'm only about a mile or two away as well.... But I take it that it's on the phones. After working for a while in a call centre I doubt I would enjoy it. Besides I struggle to hear on those headset things. https://www.rmweb.co.uk/community/uploads/emoticons/default_pardon.gif Even got the seemingly obligatory beard for male staff. https://www.rmweb.co.uk/community/uploads/emoticons/default_tongue.png Jason Thats the problem - the present site is a bit of a problem to get to! Anyhow, I'm best in a non-customer-facing role so that's me out. (Telephones are the work of the devil!) The beard thing is so you minimise the time it takes to get there in the morning, no shaving.... 1 Share this post Link to post Share on other sites
Hroth 5,339 Posted August 15, 2019 (edited) On 14/08/2019 at 10:41, woodenhead said: Day 5: Do you have an R186 Signal Box? We don't have any, there isn't any demand for them and Hornby won't be making any more until next year! (mutters to colleague, another ruddy call about an R186!) Edited August 15, 2019 by Hroth I can't spell reliably either... 2 Share this post Link to post Share on other sites
34theletterbetweenB&D 9,631 Posted August 15, 2019 On 14/08/2019 at 09:53, Hilux5972 said: Dream job. Wonder if they would hire someone to work from New Zealand lol. You should only offer to provide the off-shored overnight cover service, for those who want to speak to a real person but for whom UK daylight/office hours are inconvenient. If you can sell yourself for the role by telephone interview, you are more than qualified. 2 Share this post Link to post Share on other sites
Colin_McLeod 5,410 Posted August 15, 2019 Are they round? Share this post Link to post Share on other sites
The White Rabbit 975 Posted August 15, 2019 Well, they probably go round (and round...) Share this post Link to post Share on other sites
polybear 3,555 Posted August 15, 2019 6 hours ago, sorabain said: hahaha, for those who didn't get the reference Filmed in Potters Bar Model Shop, opposite the Bus Station. The shop's long gone, sadly (as has Henry J. Nicholls R/C Model Shop just down by the crossroads). 3 Share this post Link to post Share on other sites
