ianh Posted May 10, 2017 Share Posted May 10, 2017 DPD have just delivered -001 and -002 I see from the receipt I ordered them on 18 August 2014 And yes Dave, I did stop and I am now reading the instructions! They look great, well worth the wait. Thanks to Dave and all at Kernow. Kind regards, Ian H 2 Link to post Share on other sites More sharing options...
stewartingram Posted May 10, 2017 Share Posted May 10, 2017 I think when you ordered you were given delivery option choice - Royal Mail or courier. I chose RM because the postie comes at almost the same time every day, whereas courier could be any time. Mine too is on its way for delivery tomorrow. You would think that after all this time, Dave would get out his sleigh (and wake up Rudolph) so that he could personally deliver them! Stewart Link to post Share on other sites More sharing options...
DJM Dave Posted May 10, 2017 Author Share Posted May 10, 2017 DPD have just delivered -001 and -002 I see from the receipt I ordered them on 18 August 2014 And yes Dave, I did stop and I am now reading the instructions! They look great, well worth the wait. Thanks to Dave and all at Kernow. Kind regards, Ian H lol, thanks Ian, Glad you have them, also glad you stopped too ;-) cheers Dave Link to post Share on other sites More sharing options...
RMweb Premium New Haven Neil Posted May 10, 2017 RMweb Premium Share Posted May 10, 2017 Mine is in the post. Yippee. Well done Dave and Kernow. Link to post Share on other sites More sharing options...
PrestburyJack Posted May 10, 2017 Share Posted May 10, 2017 I see from the receipt I ordered them on 18 August 2014 Me too, I was lounging by the pool on holiday in Turkey at the time. Link to post Share on other sites More sharing options...
37081LochLong Posted May 10, 2017 Share Posted May 10, 2017 If they are sending them out by who ordered first I hope mine don't come separate because I ordered one in March 2015 and another in October 2015 lol Link to post Share on other sites More sharing options...
RMweb Gold tetsudofan Posted May 10, 2017 RMweb Gold Share Posted May 10, 2017 Just received mine and upon opening the package found that I had two x -002 whereas I had ordered one each of -002 and -003 as stated on the transaction receipt. Phoned Kernow and, to be honest, I could not believe (and still don't believe) the very off-hand response I received from the (youngish-sounding) guy who answered the phone. Without any to do I was told to send the duplicate back, they would then refund the postage and send the correct model as ordered. No apology as such was made. So, Kernow have messed things up and I have to repack the item and make a special trip to town to post the item back to them. He made it clear that they would not organise its return which could easily be done through DPD. He even refused to take my name and address as he didn't see any need for it. Also pointed out to him that one of the boxes was dented but that didn't seem to worry him. I could not believe what I was hearing. I've been dealing with Kernow for a number of years and still have a number of items on back order with them but have never been treated in such a way when I have phoned them before. I hope it never happens again...... Keith Link to post Share on other sites More sharing options...
RMweb Premium PaulCheffus Posted May 10, 2017 RMweb Premium Share Posted May 10, 2017 Just received mine and upon opening the package found that I had two x -002 whereas I had ordered one each of -002 and -003 as stated on the transaction receipt. Phoned Kernow and, to be honest, I could not believe (and still don't believe) the very off-hand response I received from the (youngish-sounding) guy who answered the phone. Without any to do I was told to send the duplicate back, they would then refund the postage and send the correct model as ordered. No apology as such was made. So, Kernow have messed things up and I have to repack the item and make a special trip to town to post the item back to them. He made it clear that they would not organise its return which could easily be done through DPD. He even refused to take my name and address as he didn't see any need for it. Also pointed out to him that one of the boxes was dented but that didn't seem to worry him. I could not believe what I was hearing. DJM-Box-1.jpg I've been dealing with Kernow for a number of years and still have a number of items on back order with them but have never been treated in such a way when I have phoned them before. I hope it never happens again...... Keith Hi Send them the dented one back as the duplicate. Cheers Paul Link to post Share on other sites More sharing options...
mikesndbs Posted May 10, 2017 Share Posted May 10, 2017 (edited) Just received mine and upon opening the package found that I had two x -002 whereas I had ordered one each of -002 and -003 as stated on the transaction receipt. Phoned Kernow and, to be honest, I could not believe (and still don't believe) the very off-hand response I received from the (youngish-sounding) guy who answered the phone. Without any to do I was told to send the duplicate back, they would then refund the postage and send the correct model as ordered. No apology as such was made. So, Kernow have messed things up and I have to repack the item and make a special trip to town to post the item back to them. He made it clear that they would not organise its return which could easily be done through DPD. He even refused to take my name and address as he didn't see any need for it. Also pointed out to him that one of the boxes was dented but that didn't seem to worry him. I could not believe what I was hearing. DJM-Box-1.jpg I've been dealing with Kernow for a number of years and still have a number of items on back order with them but have never been treated in such a way when I have phoned them before. I hope it never happens again...... Keith Disgraceful that the box should be dented like that and poor treatment all told, speak to the courier maybe? what a shame this link in the chain is letting the side down Edited May 10, 2017 by mikesndbs Link to post Share on other sites More sharing options...
arran Posted May 10, 2017 Share Posted May 10, 2017 Kernow have probably had the phone ring of the hook this week with everyone asking " Wheres Mine" Regards Arran Link to post Share on other sites More sharing options...
skin_2 Posted May 10, 2017 Share Posted May 10, 2017 Kernow have probably had the phone ring of the hook this week with everyone asking " Wheres Mine" Regards Arran I should think Kernow are very busy sending the models out and would prefer not to be answering the phone, but there's never an excuse for being rude or offhand, however busy you are. If the packing is being done carelessly then it might be better to take a bit longer and make sure they send the correct models as ordered and pack them up securely so you don't get a dented box. They're probably sending them out in order of ordering, I didn't order mine until September 2015, so I'm not holding my breath. That was only one though, I couldn't afford two of them. Having said that, Charlie Petty sent me two of the Realtrack Class 143s although I only ordered one - I hasten to add that I returned one of them! That reminds me that I've still got a credit with Charlie for the return postage on that, maybe I should order a sound decoder for the Class 71 and claim a discount. I'm sure we'll all get our models in due course anyway. I get a certain amount of free train travel so I could offer to pop and collect mine, but that might cause worse problems... Cheers Keith Link to post Share on other sites More sharing options...
RMweb Gold Trofimow Posted May 10, 2017 RMweb Gold Share Posted May 10, 2017 (edited) Both of mine arrived today, just when the e-mail from kernow said they would. Expertly packed, no issues at all. Although the reported problems should not have happened, hopefully they are few and far between. As to the models, they have been well worth the wait and Dave has done an excellent job of delivering on his promises and has vindicated my faith in putting my money where his mouth was. What vapourware? Alan edit fur speelingj Edited May 10, 2017 by Trofimow Link to post Share on other sites More sharing options...
Shroomy Posted May 10, 2017 Share Posted May 10, 2017 Wot no pictures Link to post Share on other sites More sharing options...
RMweb Premium New Haven Neil Posted May 10, 2017 RMweb Premium Share Posted May 10, 2017 Wot no pictures Just as soon as it arrives, David! Do you want the mangled foot in the background? LOL. Link to post Share on other sites More sharing options...
Shroomy Posted May 10, 2017 Share Posted May 10, 2017 Just as soon as it arrives, David! Do you want the mangled foot in the background? LOL. gotta love mangled foot Neil still yours should be getting a sun tan by nowHave you gotta move to get your camera Link to post Share on other sites More sharing options...
mikesndbs Posted May 10, 2017 Share Posted May 10, 2017 Just regarding my earlier post, we just had two really nice calls from Kernow and the top fellow involved. Clearly we got the wrong end of the stick and there was no intention of any offence. Kernow have a big job to do and its clear my wife called at a busy time. So I'd just like for the record to say we are 100% happy with how things have gone and will be delighted to keep doing business with this outlet. Regards to all 3 Link to post Share on other sites More sharing options...
JSpencer Posted May 10, 2017 Share Posted May 10, 2017 Wot no pictures People are probably blocked by the please stop booklet and are currently afraid to remove it from the box. Rest assured that will change as soon as an un boxing video is on line. Link to post Share on other sites More sharing options...
RMweb Premium New Haven Neil Posted May 10, 2017 RMweb Premium Share Posted May 10, 2017 gotta love mangled foot Neil still yours should be getting a sun tan by now Have you gotta move to get your camera I am up on crutches now, but I can't use them and carry anything! Link to post Share on other sites More sharing options...
RMweb Gold Ian Hargrave Posted May 10, 2017 RMweb Gold Share Posted May 10, 2017 Just regarding my earlier post, we just had two really nice calls from Kernow and the top fellow involved. Clearly we got the wrong end of the stick and there was no intention of any offence. Kernow have a big job to do and its clear my wife called at a busy time. So I'd just like for the record to say we are 100% happy with how things have gone and will be delighted to keep doing business with this outlet. Regards to all Good for you to post this. Link to post Share on other sites More sharing options...
RMweb Gold Roy Langridge Posted May 10, 2017 RMweb Gold Share Posted May 10, 2017 I am up on crutches now, but I can't use them and carry anything! You just need more practice. When I spent 7 weeks on them at the start of the year, I learned how to carry a cup of hot coffee whilst using them. And that was with no weight on my right foot. You have no dedication to the class 71 cause ;-) Roy Link to post Share on other sites More sharing options...
mikesndbs Posted May 10, 2017 Share Posted May 10, 2017 Good for you to post this. Thanks mate, just a little misunderstanding all done and dusted, thanks for your help also 1 Link to post Share on other sites More sharing options...
RMweb Gold Trofimow Posted May 10, 2017 RMweb Gold Share Posted May 10, 2017 Wot no pictures Oh all right then... more shortly 5 Link to post Share on other sites More sharing options...
RMweb Gold Trofimow Posted May 10, 2017 RMweb Gold Share Posted May 10, 2017 as promised 14 Link to post Share on other sites More sharing options...
RMweb Gold Trofimow Posted May 10, 2017 RMweb Gold Share Posted May 10, 2017 a few more.. 10 Link to post Share on other sites More sharing options...
RMweb Premium Hilux5972 Posted May 10, 2017 RMweb Premium Share Posted May 10, 2017 They look fantastic. Who's going to be the first to do a Hornby/ DJM side by side comparison then? Link to post Share on other sites More sharing options...
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